Apply throught MyCyta app, at our online shop or visit a Cyta's shop or a Cyta partner network's shop.
First time customer? You need to identify yourself by presenting your ID card or your Passport (foreign citizens - non-EU).
Need a connection for your business? Call 150 for guidance.
For more details call 132 Customer Support Center.
You can settle your bill in one of the following six ways:
- At any Cytashop
- At any store on the Cyta sales network
- At any bank
- Online (www.cyta.com.cy)
- By Standing Order
- At various points (e.g. kiosks) with EasyPay
If you lose your phone or it is stolen, you should inform us at once on 132 so that we temporarily deactivate your SIM card and thus protect you from being charged for calls that you haven’t made. Your monthly plan will not be terminated unless you ask for this. If you eventually find your phone, you can call us on 132 and we shall reactivate your SIM card. If you don’t find it, you can visit any Cytashop to obtain a new SIM card and reconnect your old number with it, rendering your original one inactive. If your phone is stolen, you need to report the theft to the police as soon as possible, stating the IMEI number if you have noted it, and to make sure that you receive written confirmation of the reported theft. Present the confirmation to the nearest Cytashop. Your IMEI number will at once be placed on a blacklist and recognised as soon as anyone uses your phone.
If your mobile phone is stolen while you are abroad, you should immediately call +357 22 880 100 (the international number for telephone assistance) and report the theft. For 24-hour assistance, call +357 22 880 300.
Your SIM card is blocked if you enter the wrong PIN number three (3) times in a row. To unblock your SIM you’ll need a PUK (Personal Unblocking Key) code.
You'll find your PUK code:
- on the info letter you received on the connection day, if you are on a monthly plan
- on your starter kit (package) if you are on a soeasy plan
- by calling 132 Customer Support Center
- by visiting a Cyta's shop
- by visiting a Cyta partner network's shop
Take care when you enter your PUK code into your phone, you'll block your SIM card again if you enter the wrong code ten (10) times in a row.
You can withhold your number selectively by dialling #31# before the number you wish to call. If you want to withhold your number permanently through your mobile phone, you should consult the user manual or call 132 to do this through the network.
Check to see if payment was made just before or even after your last bill was printed. If so, it was simply too late to be included. In such a case you can call 132 and find out the precise amount that is outstanding. To be certain that your bill is always paid on time, you should set up a Standing Order with your bank.
You can register a change of address at any Cytashop or at any store on the Cyta sales network, by calling 132 or by going online, provided that you do not receive an itemised bill for your number. A change of address can be submitted in writing, giving your full name, your mobile phone number, your Identity Card number and, of course, your new billing address.
You can activate MCN by texting On MCN to 8000 free of charge (in Cyprus).
Roaming is available with all our mobile plans to almost all countries in the world. The connection to the agreed networks is done automatically and there will be no need to make any settings before your trip. Information on countries, networks and charges can be found here.
In case you encounter a problem while roaming, you can call us at +357 22 880 100.
All Cytamobile-Vodafone subscribers benefit from low rates for traffic generated when they are in a Roaming area (making voice calls, sending SMS/text messages, data transfer/MMS) provided that they are connected to one Vodafone’s selected networks. For the calls you make or receive, you are charged according to the charging zone, the country you are in and the network to which you are connected. For more information, visit
www.cyta.com.cy/mobile and click on International Roaming.
Yes, roaming is available on your soeasy. The connection to the agreed networks is done automatically and there will be no need to change any settings before your trip. Information on countries, networks and charges can be found here.
In case you encounter a problem while roaming, you can call us at +357 22 880 100.
If you bought your phone from a store on the Cytamobile-Vodafone sales network (Cytashops & partner stores) it is most likely that all the right settings are already in place. If you are unable to send MMS or to use the Internet, text
On MMS to
8000 (free of charge) and you will be sent the relevant settings (they apply to most phones). Alternatively, visit
www.cyta.com.cy/mobile and change your phone settings manually.
You can activate/deactivate welcome tones either via
www.cyta.com.cy/mobile or through your phone itself. If you are a registered My Account user you can manage it through this service. You also have the option of activating/deactivating the service by texting
On WT or
Off WT to
7122 or dialling *122# on your mobile. Finally, you can also visit
http://wap.cybee.com.cy/wt with your phone by using mobile internet.
Waiving the right to communication privacy is possible in the context of the relevant legislation. For more information, visit any Cytashop.
You will need to inform us about this by visiting any Cytashop or calling 132 so that we can check to see if there is broader problem in your area and work out how to resolve it.
With Call Forwarding you can transfer the calls you receive to any telephone number in Cyprus. There are four different types of Call Forwarding, and according to the type, you will use the relevant code to activate/deactivate the service. You can find more information on the
www.cyta.com.cy/mobile website under "Mobiles Plans > Additional Mobile Services > Managing your calls > Call Trasfer". If you have activated Call Forwarding to another number, you will be charged exactly as if you are making the call from your number to the one to which you have forwarded it. Mobile phone networks do not support SMS/MMS Forwarding.
You can activate Voicemail through call forwarding on your phone menu. For more information, consult your mobile phone user manual or call 132.
By dialling 123 and your mobile number from any phone, you can connect to your Voicemail. To hear your messages you should interrupt the recorded messages by pressing # followed by your Voicemail password and # again.
You can activate/deactivate Call Barring for 900 numbers by calling 132 or by visiting any Cytashop.
Firmware comes exclusively from the phone manufacturers and so any updates are made available via their official websites or the PC Suites that come with their handsets. You can contact the manufacturer of your phone for more details.
The distance between you and the antenna that transmits the signal has a direct effect on the strength of your mobile phone signal. The further away from the transmitter you are, the weaker the signal becomes until you connect to another antenna that is closer to you.
When you can’t make a call, the most likely reason is that outgoing call barring has been activated on your phone, either through the menu or due to an unpaid bill. If neither of these applies, you should call 132 so that a more detailed check can be carried out on your connection.
If you are unable to send text messages (SMS) from your mobile phone, you need to check its SMS settings and make sure that the number of the message centre is +35799700000.
If the issue remains unresolved, please call 132.
If you are unable to send ΜMS from your mobile phone, you need to check its MMS settings and to make sure that the APN is
cytamobile (written in lower case). For more information about MMS settings, visit
www.cyta.com.cy/mobile-additional-services (tab Messaging) or call 132.
Go with your Identity Card to any store on the Cyta sales network and ask to receive an itemised bill.
You can do this by texting OFF LISTS to 8888.
To activate a new soeasy connection, you have two options:
Purchase a Physical SIM Card: You can buy a physical SIM card from a retail location. Once you insert the SIM card into your phone, call 1882 from your mobile and follow the instructions to activate it (this service is only available in Cyprus). The cost of the physical SIM card is 2 euros, which includes 1 euro of credit for use.
Purchase an eSIM: Alternatively, you can purchase an eSIM. After completing the purchase, scan the QR code provided to activate the eSIM on your device. The eSIM costs 12 euros and includes a soeasy combo package worth 10 euros, offering 500 minutes of talk time, 500 SMS, and 50 GB of data.
By choosing the option that best suits your needs, you can enjoy quick and easy soeasy connectivity.
If you want to join us, you can either do it all online or you can visit one of our Cyta shops or Cyta Partners Network shops presenting your ID card or Passport (foreign non-EU citizens) & your numbers' Portability Authentication Code (PAC) that you can find on your bill.
If you are on a prepaid plan you'll need to get the PAC from your provider and have your sim card with you.
We will need 1-2 working days to switch
We’ll move your number between 11:30am and 13:30pm.
When your number has transferred to Cyta, you might lose service with previous provider.
Make sure your Cyta SIM is in your phone, your phone is turned on and you’re in Cyprus. You also might need to turn your phone on and off to complete the process.
You can check the current amount of your bill for calls made until now by calling 80006090 (free of charge).
- Throught your MyCyta app
- Βy dialling *110# on your mobile
- Βy calling 1882
Throught MyCyta app, online at https://www.cyta.com.cy/soeasy-top-up, at kiosks, at our shops, at our Partners Network shops or by money transfer from a pay monthly connection
You can activate
auto monthly top-up throught
MyCyta app or here
If for any reason you wish to terminate your connection, you need to call 132 or visit any store on the Cyta sales network with your Identity Card.
If you are a Cytamobile-Vodafone monthly plan customer, you should visit any store on the Cyta sales network with your Identity Card and ask for a replacement SIM card. If you are a soeasy pay as you go customer, you should follow the same procedure, except that you need the password that was given to you with your connection pack.
There are several ways of transferring your Contacts from one mobile phone to another, the most popular method being to copy them to a computer and then transferring them to the new phone. If you have difficulties with the process, you can visit any store on the Cyta sales network and ask for assistance from Customer Service.
Every SIM card is internationally identified by a unique number, the ICCID (integrated circuit card identifier) which is stored on the SIM card and printed on the actual card during manufacture. This identifying number is also printed in the letter containing passwords that is printed with every new connection or change of SIM card.
The IMEI number is printed under the phone battery and on the phone packaging. It also appears onscreen when you dial *#06#. We recommend that you make a note of your phone’s IMEI number because you will need it if you lose your phone.
If you receive nuisance calls on your phone, you can report the fact to the police and, with the receipt from your report, lodge a complaint at any Cytashop and request the identification of whoever is behind the nuisance calls.
You can easily change your phone number by applying throught MyCyta app, at our online shop, by calling Customer Service Center 132 or by visiting one of our shops & Partner Network shops. The process is done only with identification of the legal subscriber.
If you wish to change your connection from a Prepaid Plan to a Monthly Plan or vice versa, you can do so easily and quickly without changing your number. All you need to do is visit any Cyta shop or partner network store, bringing your ID with you.
NOTE: Terms and charges apply. For more information, contact the Customer Contact Center at 132.
From abroad you can call Customer service on +357 22 880 132.