Joining Cyta FAQs

I am not a Cyta customer and this is my first time ordering online. Do I need to visit a Cyta store?

When you choose the service/product you want and start the order, you have the option to register as a new Cyta customer through remote digital identification. In such a case, you will not need to visit a Cyta store.

What type of new Cyta customers can opt for remote digital identification?

You can opt for remote digital identification if you are an individual, it is not offered to legal entities (organisations, companies, partnerships, etc.).

Is remote digital identification mandatory?

No, you are not obligated to complete the remote digital identification process in order to place an order online. In such a case, to register as a new customer, you will need to visit a Cyta store.

What do I need to do to complete my remote digital identification?

You should follow the steps below:

  1. Submit a picture from your Passport/ID. Submission can be done either by taking a photo or by uploading a file of the document image.
  2. For verification purposes, you will be asked to take a photo of your face, from your device's camera.
  3. Upload supporting documents for Customer Contract purposes.
  4. Accept necessary contracts/terms and conditions.

After all the above has been successfully completed, you will be ready to proceed with submitting your order details.