Mobile FAQs

soeasy pay as you go

Why choose prepaid soeasy?

The prepaid service soeasy offers you:

  • Reliable communication with high speeds and full 5G population coverage.
  • Easy and fast to connect.
  • No annual contract, no activation fees and monthly bills.
  • Full control of your usage and balance - flexibility to tailor your mobile data and cost to your needs.
  • Soeasy Plans from €10 - Just top-up your account and the value will be exchanged for minutes, SMS and Mobile Internet.
  • Youth plans allows you to get a device with a monthly automatic top-up.
  • Flexibility in use - You top-up the amount and as many MB, minutes & SMS you need each month!
  • Fast and easy online top-up, with a debit/credit card.
  • Worry-free roaming in the EU.
How do I activate a new soeasy SIM card?

To activate your soeasy card follow these steps:

  • Insert the SIM card into your phone and turn it on
  • Enter the PIN number found on the pack and press OK
  • Call 1882 from your mobile phone and select your preferred language (English or greek)​. Furthermore your soeasy account will be credited with €1 free initial airtime (only from Cyprus).

From then on you will be connected to the Cytamobile-Vodafone network. The validity period for the initial credit (airtime) is 90 days.

What is the validity period of my SIM card?

The SIM card remains active for 90 days from the date of activation, unless recharged.

If you don’t top-up within that 90-day period, outgoing calls are immediately terminated.

For the next 7 days only incoming calls and calls to emergency numbers are allowed. If you again do not top-up during this 7-day period, you have another 15 days left before your soeasy phone number is automatically cancelled and the connection to Cytamobile-Vodafone network terminated.

Where can I find a soeasy Connection Pack?

You can buy a soeasy Connection Pack online, at all Cyta Shops, in any of our Cyta Partner Network shops and kiosks!

What are the main soeasy plans?

You may choose from any of the following soeasy plans:

soeasy Classic 

  • By activating the soeasy connection package you are automatically in soeasy Classic plan.
  • The charges of this plan are according the soeasy tariffs.

soeasy Plus

  • By activating soeasy Plus, you may then proceed to top-up your account. The amount you top-up worth €10, €20 or €35 will be converted into minutes, SMS, Mobile Internet and pocket money.
  • In case you top-up €1, €3 or €50, then this amount will be added to your main account and can be used with the basic charges.

soeasy Υouth

  • Available for ages under 27 with the option of a handset (24month commitment) or a SIM only soeasy Youth plan with a monthly auto top-up (without commitment).
  • Each soeasy youth plan includes specific content allowance (local Minutes, local SMS, GB, pocket money).

soeasy International

  • In addition to your top-up credit, you get free minutes for international calls to landlines/mobile phones in 38 countries.

Tourist eSIM

  • For those visiting Cyprus for a short time period and want access to the internet.
  • It includes 50MB free data with activation as well as 20GB with a €9,99 top-up.
What are the soeasy Mobile Internet Packs offered?
Mobile Internet Packs Validity Period (days) Mobile Internet Price To activate send an SMS to 8000
Daily 1 400MB €1,00 MI Day
Weekly 7 1GB €2,00 MI Week
Monthly Small 30 4GB €5,00 MI S
Monthly Large 30 12GB €10,00 MI LRG
Monthly XLarge 30 24GB €15,00 MI XL
What is the validity period of the content provided with soeasy plans?

The content allowance (voice, sms, data or pocket money) provided with soeasy Plus and soeasy International Plans is valid for 30 days.

Can I get a smartphone with a soeasy Plan?

If you are up to 27 years old you can choose soeasy Youth plan with a device.

Just select the smartphone that best suits your needs and the amount of the automatic monthly top-up (€10, €25 or €20). You may then proceed with placing your order online through Cyta website or by visiting a Cyta shop or a Cyta partner network store.

For the provision of soeasy Youth plan with a smartphone it is required that:

  • You present your ID (up to 27 years old).
  • 24month commitment period
  • One of your parents / guardians has a contract monthly plan and undertakes its repayment (Direct Debit Authorization required).

The soeasy youth plan monthly subscription with handset includes both the subscription of the content allowance (Minutes, SMS, GB’S and €2 Pocket Money) and of the handset.

See soeasy Youth

How can I activate the soeasy plans?

Activate the plan that better suits your needs:

  • By sending an SMS to 8000
    • For soeasy Plus plan send on soeasy plus
    • For soeasy International send on soeasy inter
  • From My Cyta account
  • From My Cyta app

You may order a soeasy Youth plan (with a device or sim-only) and a monthly auto-top-up online through My Cyta account, in all Cyta Shops and at any of our Cyta Partner Network

Commitment to a pay monthly plan of a parent/guardian is required.

Contact us if you need assistance.

How can I deactivate my plan?

You can deactivate your plan the following ways:

By sending an SMS to 8000

  • For soeasy Plus plan send off soeasy plus
  • For soeasy International send off soeasy inter

You may deactivate a soeasy Youth plan, in all Cyta Shops and at any of our Cyta Partner Network.

soeasy Υouth (without handset) Plan can also be deactivated by calling Cyta Call Center at 132.

soeasy Plus and soeasy International Plans can be deactivated through MyCyta > My Alerts & Settings

How do I change my soeasy plan?

Sign in to My Cyta and change your soeasy plan through www.cyta.com.cy.

Simply find and activate the plan that fits your needs.

Alternatively, you can send an SMS to 8000 with the wording on soeasy [Plan].

In case you want to change your plan to soeasy Classic (which is the basic soeasy plan), you should first deactivate the program you have by sending an SMS to 8000 with the wording off soeasy [Plan] and then proceed to activate soeasy Classic.

You may change a soeasy Youth plan in all Cyta Shops and at any of our Cyta Partner Network.

If I change my soeasy plan, will I lose any remaining credit or services of my current plan?

This depends on the plan change you will make.
You will not lose any of the remaining credit and/or service usage allowance of your current plan, in case you change your soeasy plan from:

  • soeasy Classic to any other soeasy plan
  • soeasy Plus to soeasy Youth

However, if you switch from:

  • soeasy International to a different plan (soeasy Plus και soeasy Youth), any unused international minutes from your allowance will be lost.
  • any soeasy program to Classic, then you will lose any unused credit or allowance of your existing program. We suggest that if you’ve got unused content, it’s best to use it up before changing plans or that you make the change close to your plan expiration date.
What are the available top-up values?

You may proceed to top-up by choosing from the following values:

Τop-up Soeasy connection validity (days) after top-up
€1 30
€3 30
€5 90
€10 180
€20 180
€35 180
€50 180

If you are in Classic plan with all top-up values, credit allowance will be added to your soeasy number, to use for any service with the basic soeasy tariffs.

Otherwise, if you are in one of the soeasy plans including content allowance, your top-up will be converted into credit (money) or credit allowance as follows:

soeasy Plus

Top-up Minutes SMS Mobile Internet Pocket Money
€10 400 400 20GB €2
€20 1000 1000 50GB €2
€35 2000 2000 100GB €2

soeasy Youth

Top-up Minutes SMS Mobile Internet Pocket Money
€10 500 500 40GB €2
€15 1000 1000 100GB €2
€20 2000 2000 200GB €2

Notes:
• For soeasy Youth plans the content allowance (Minutes, SMS, GB, pocket money) subscription is included in the monthly subscription. So, the included content, based on the top-up value €10, €20 or €25 you have chosen, is automatically updated every month.
• You can also top-up on your own, anytime within a month, and get credit on your soeasy number.

soeasy International

Top-up Get Additional minutes for FREE (landlines/mobiles in 38 countries)
€10 €10 15
€20 €20 45
€35 €35 90

Note:
Top-up content (min, sms and data) validity is 30 days.

Mobile Internet (Top-up)
You can top-up more Mobile Internet, by selecting the option that best meets your needs!

Top-up Mobile Internet Validity Period (days)
€5 4GB 30
€10 12GB 30
€15 24GB 30
How can I top-up my soeasy account?

You can top-up your soeasy account in any of the following ways:

Online Top-up

Top-up online using your credit/debit card (Visa, Mastercard, Maestro, American Express) through your My Cyta’ account or without logging-in:

Online top-up without logging-in (as a visitor)

  1. Enter desired mobile number for the Top Up
  2. Choose your top-up value
  3. Click top-up
  4. Enter your credit card details

Top up through My Cyta

  1. Log in to My Cyta
  2. Choose top-up
  3. Choose your top-up value
  4. Enter your credit card details (you can store one card for future use)

On the My Cyta app
Download the My Cyta app via Google Play or the App Store.

Online top-up with charge on a pay monthly plan

Top-up online any soeasy mobile number you want, with charge on a pay monthly mobile plan bill!

  • Top-up at any Cyta Shop, Partner Shop, kiosks and other selling points. Otherwise, you can buy a top-up card or a 16digit top-up code.
  • You may also buy a 16digit top-up code online here.

If you have a 16-digit top-up code, you can activate it using one of the following options:

  • Enter your top-up code online here
  • At a Cyta Shop, Partner Shop and kiosks
  • Via My Cyta app
  • Call 1882 and follow the instructions
  • Dial the code *115*16-digit secret number#
  • Call 1883 to top-up another soeasy number

Note: You can top-up even if you are abroad.

I have a soeasy Youth plan. How do I activate monthly auto Top-Up?

The activation of a monthly auto top-up requires commitment to a pay monthly plan of a parent/guardian.
So the owner of the monthly plan, can call Cyta Call Center at 132 or visit a Cyta Shop or any of our Cyta Partner Network shops and proceed with the order, with the chosen top-up value.

Note: Any unused allowance (minutes, SMS, Mobile internet) of the plan is not transferrable from one month to another. At any time within a month, you activate the monthly top-up, you will be charged with the proportional subscription of the plan chosen and will be entitled to the total allowance of minutes, SMS, GB's.

How can I change my monthly auto top-up amount for soeasy Youth?

To change your monthly auto top-up value, call Cyta Call Center at 132 or visit a Cyta Shop or any of our Cyta Partner Network shops.

Note: You may change your tοp-up amount to a:

  • higher value once every 30 days
  • lower value once every 3 months
Can I buy top-up online with charge on a pay monthly plan?

Yes. Just follow these simple steps:
Log into My Cyta
Choose Online top-up
Enter the soeasy number and select amount you wish to top up
Select the payment method (e.g. Add to bill 99XXXXXX)

What you need to know:
Only customers with Pay Monthly plans can use this service.
If you have any unpaid bills from previous periods you will again not be able to Top-Up by charging your monthly bill. To be able to Top-Up you must first settle your outstanding bills.
Τhe amount of Spending Limit includes topping-up by charging your monthly. In case you have exceeded your Spending Limit for the month, you will not be able to Top-Up unless you increase your Spending Limit. To do that, you must go to the category Settings and increase the amount of Spending Limit, which will automatically allow you to Top-Up the soeasy account you wish by charging your monthly bill.

How can I top-up my Mobile Internet;

You may top-up Mobile Internet using one of the following options:

If you have available credit:

  • Check your available credit and add online the Mobile Internet pack that suits you
  • Via My Cyta app
  • Send an SMS to 8000 with the following keywords:
    «MI Day» for Daily Pack
    «MI Week» for Weekly Pack
    «MI S» ή «ΜΙ Small» for Monthly Small Pack
    «MI LRG» for Monthly Large
    «MI XL» for Monthly XLarge Pack

Note: By adding a mobile internet pack via SMS the amount will be deducted from your soeasy account.

If you do not have available credit:

Online Top-up

Top-up online using your credit/debit card, through your MyCyta’ account or without logging-in:

Online top-up without logging-in (as a visitor)

  1. Enter desired mobile number for the Top Up
  2. Choose your top-up value
  3. Click top-up
  4. Enter your credit card details

Top up through My Cyta or My Cyta app

  1. Log in to My Cyta
  2. Choose top-up
  3. Choose your top-up value
  4. Enter your credit card details (you can store one card for future use)

With soeasy Top-up cards which you can get from any point of sale (Cyta Shops, Partner Network and kiosks)

You may also buy a 16digit top-up code online here.

How can I check my soeasy balance?
  • Call 1882
  • Dial key code *110# from your mobile phone
  • Via the My Cyta app
  • Online through MyCyta
How can I check my Mobile Internet balance?

You will receive an sms when you have 300MB left in your account, and again another when you ran out of ΜΒ.

Alternatively, you may check your account balance online through My Cyta or on the My Cyta app.

If you want to continue surfing, top-up more MB here.

Note: Out of bundle charges are €0,15/MB.

Is my prepaid phone going to work when I travel internationally?

Yes, soeasy service works abroad. For all the information you need before you travel, check here.

What is soeasy Rewards?

With soeasy Rewards plan you play games (Daily Scratch Cards, Monthly Puzzles, Sweepstakes) & earn gifts, discounts and rewards.

Further, with every top-up you collect Hearts to get more gifts.

How can I log in to soeasy Rewards?

Online through the soeasy Rewards page or on the My Cyta app.

Just enter your mobile number to log in to your account. You will receive a one-time code on your mobile phone which you need to fill in to log in.

What other services are offered with soeasy service;

Other available services include:

Panic Button
With Panic Button service, you get 5GB to surf for free for 24 hours! You can activate it once a month, when you run out of MB or credit.

To activate log in to MyCyta or dial #150# from your mobile phone.

Call me back
If you run out of airtime and you need to contact with someone urgently, with the “Call me back” service you can ask them for free to call you back. All you have to do is dial #120#.

Money Transfer
Use the Money Transfer service, to transfer money from your soeasy account to another soeasy account.

You can transfer credit as follows:

  1. Dial #105# and select the amount you want to transfer
  2. With MyCyta app.
What do I need to do to convert my soeasy to a contract and vice versa?

If you wish to change your connection from a Prepaid soeasy plan to a Contract plan or vice versa, you can do so quickly and easily without any charge. All you need to do is visit any Cyta Shop or Cyta partner network, carrying your ID card with you.

For more information contact the Call Centre at 132.