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My Cyta

Who can register to My Cyta?
All Cyta customers can register, whether they are individuals or legal entities (organisations, companies, partnerships, etc.).
What are the advantages of registering to My Cyta?
Once you have registered to My Cyta you can:
  • Manage your mobile phone plans & services.
  • Activate the ebill service which gives you access to information about your bills and lets you settle them online via credit card.
  • Activate Electronic Invoicing which lets you receive your bills in PDF format by email or via the ebill service.
  • Manage your email addresses and the additional facilities that are offered with your Internet service.
Additionally as a registered user you will be able to order online a wide range of products and services with exclusive benefits such as fast-track online shopping and priority handling of your orders.
What should I do if I forget my password?
If you forgot the password that you are using to connect to your My Cyta account, use the “Forgot my password” link (which is located under the “Log in to My Cyta” button on the header of the website). You will be asked to enter the email address that you use to connect to My Cyta and you will be sent an email with instructions on how to change your password.
What should I do if I forget my username (email address)?
If you forgot the email address that you are using as your username to connect to your My Cyta account, you can contact the Cyta Call Centre on 132 and you will be offered assistance to resolve the problem.
What should I do if I change/terminate the email address that I am using as my username to connect to My Cyta?
If you change and/or terminate the email address that you are using as your username to connect to your My Cyta account, you can contact the Cyta Call Centre on 132 and you will be offered assistance to resolve the problem.
How do I change my password?
In order to change your password you must first connect to My Cyta and then under the “My Cyta” tab, on the horizontal drop-down menu of the website, select the link “Change password” under the heading “Registration details”.
Is there any chance that Cyta will give my personal data or billing information to anyone else?
Your personal data and/or billing information are not accessible to any other individual or legal entity without your approval.
Can anyone else access my personal data or billing information?
Access to certain pieces of information concerning you and your bills/accounts which are essential for management of the service is available only to the responsible officials of Cyta.
How much does it cost to access My Cyta and the services it offers?
Cyta provides access to My Cyta and its services completely free to all its customers.
How can I send written questions or suggestions about My Cyta and the services it offers?
If you have any questions, suggestions or comments about My Cyta that you wish to submit by telephone or in writing, you can do so in the “Contact Us” section which is located under the “Support” tab on the horizontal drop-down menu of the website.


ebill service

How do I apply for access to ebill?
  • To obtain information on charges and payments and to pay your bills online: Your application can be submitted online through our website once you have logged in to My Cyta, or at any Cytashop.
  • To obtain itemised call statements: Your application must be made in person at any Cytashop (presenting your identity card in the case you are an individual or by an authorised representative in the case of legal entities).
Why wasn’t my online application accepted?
If the system does not allow you to submit an application, you will receive one of two messages:
a. “A previous application for access by this customer to the ebill service has been submitted. The present application has not been approved.” This message appears when an application using the same customer number has already been submitted (perhaps by someone else) and a second attempt is made. In this case, if you believe that the person who may have received the password should not have access to the service or you do not know who received the password, please contact the Cyta Call Centre on 132.
b. “The telephone number you have provided does not belong to you or the customer number you have provided does not exist.” In this case, please make the necessary corrections and try again.
How can I add ebill to My Cyta?
Connect to My Cyta and under the “ebill service” section press the “Add ebill” button.

There are two main options:
(i) Apply for access to ebill using your pay monthly mobile phone or
(ii) Apply for access to ebill with postal confirmation.

Option 1:
You can activate your access to ebill by using your pay monthly mobile phone (this applies only for Individuals*). Simply enter your customer number and the mobile number you wish to add and click "Next". Then you will be asked to send a text message from your mobile, with the keyword that appears on the computer screen, to the number 1000 in order to confirm that you are the owner of the phone. Once this is done, return to My Cyta, you can now see the ebill account you added and proceed to manage it by pressing "More".

* Businesses can ask for their ebill password to be sent by post or contact their Telecommunications Advisor or the local offices of the Cyta Business Customer services.

Option 2:
Alternatively you can enable your access to ebill by entering your customer number (shown on the top of your printed bill) and phone number (fixed phone or pay monthly mobile phone). Once you have submitted your application, your password will be sent by post within no more than five working days to the billing address of the telephone that you provided. As soon as you receive your password, login to My Cyta and under the section “ebill service” select the action button “Activate” and enter your customer number and password (the one that you received by post) and then select “Add ebill”. Once this is done, return to My Cyta, you can now see the ebill account you added and proceed to manage it by pressing “More”.

You also have the ability to add multiple ebill accounts to your My Cyta account depending on your needs. Simply use the “Add ebill” button under the “ebill service” section of My Cyta and follow the procedure described above.
How can I disconnect and reconnect ebill from/to My Cyta?
In order to disconnect ebill you must first connect to My Cyta and then under the “My Cyta” tab, on the horizontal drop-down menu of the website, select the link “Remove service” under the heading “Registration details”. Then on the “Remove service” screen, select the ebill service that you wish to disconnect.

In order to reconnect ebill to the same or to another My Cyta account, select from the “Add ebill service” screen the “Add ebill to My Cyta” option. Then, to complete the process, enter the customer number and password of the ebill service.
How do I terminate my access to ebill?
Connect to My Cyta and go to ebill. You can then terminate your access to the service by selecting from the left-hand navigation menu the link “Terminate ebill service”.


Cytamobile-Vodafone Services

How can I create a new Cytamobile account to manage my mobile phone services through My Cyta?
Connect to My Cyta, then under the section Cytamobile services select “Add Mobile” and then enter your mobile phone number (pay monthly or soeasy pay as you go) and specify your username in the field “Mobile Name”. Once you have done this, you need to send a text message to the number 1000 with the keyword that appears on your computer screen to complete the process.
How do I add my mobile phone with an existing Cytamobile account to My Cyta?
Connect to My Cyta, then under the section Cytamobile services select “Add Mobile” and then at the bottom of the screen select the link “If you already have a Cytamobile account you can add it to My Cyta”. To complete the process enter your existing Cytamobile username and password.
What can I do if I forget my Cytamobile account username and I can’t add my mobile phone to My Cyta?
You can text user to the number 1000 (with the mobile phone that you used to register with the service) and you will receive a text message with your username.
How can I change my Cytamobile account username?
You cannot change your username.
What can I do if I forget my Cytamobile account password and I can’t add my mobile phone to My Cyta?
You can text pass [username] to the number 1000 (with the mobile phone that you used to register with the service) and you will receive a text message with your password.
How many mobile phones can I add to My Cyta?
You can add as many mobile phones as you wish (pay monthly or soeasy pay as you go). There are no restrictions.
How can I disconnect and reconnect my mobile phone from/to My Cyta?
In order to disconnect your mobile phone you must first connect to My Cyta and then under the “My Cyta” tab, on the horizontal drop-down menu of the website, select the link “Remove service” under the heading “Registration details”. Then on the “Remove service” screen, select the mobile phone that you wish to disconnect.

In order to reconnect a mobile phone to the same or to another My Cyta account, follow the instructions described in paragraph 2 above.
What should I do if I change my mobile phone number?
Connect to My Cyta and go to your Cytamobile services. From the left-hand navigation menu select the link “Change mobile number” and enter your new number. You will then be asked to send a text message to the number 1000 with the code that appears on your computer screen to complete the process.
How do I terminate my Cytamobile account?
Connect to My Cyta and go to your Cytamobile services. From the left-hand navigation menu select the link “Terminate mobile services” and then select the number you wish to terminate. Please note that when you terminate a mobile phone number it will be removed from your My Cyta account, all your Web SMS contacts will be deleted and you will not be able to send Web SMS. Moreover, all the mobile phone subscriptions that you have activated online or via SMS for this number will be terminated.