Service for people with disabilities

At Cyta, we value and respect all our customers, regardless of age, abilities, or accessibility needs. That’s why we ensure that our services are accessible to each and every one of them, by leveraging technological advancements and providing equal, inclusive access.

We constantly adapt and enrich our communication methods, making sure that all our channels are accessible and user-friendly, within the framework of a modern digital society.
Guided by technology, we strive to create a digital environment that leaves no one behind. Accessibility is a core pillar of our design and implementation, ensuring that access is always friendly, functional, and inclusive.

Believing above all in the power of people, and making the most of technology, we work towards a better future for everyone. The following service options are offered to ensure that our customers can communicate with us in the way that best suits their needs and preferences.

Accessibility for people with hearing impairments

Live Chat

Written communication and immediate assistance through Live Chat

Support via SMS

Carrying out any necessary actions to meet the needs of people with hearing impairments and informing them through written messages

Social networks

Communication via Facebook Messenger, Instagram and X

Frequently Asked Questions

Online support and instructions for our products and services

Accessibility for people with visual impairments and cognitive disabilities

Telephone communication

Call Center at 132 (free from Cyta network)

Technician visit

Flexible appointment times at your premises for equipment installation and connection to our network

Accessibility for people with mobility impairments

Virtual support

Assistance for product/service installation through your smartphone's camera

Support material

Service instruction videos on Cyta's support YouTube channel, with subtitles in greek/english

Physical accessibility

Physical access for customers in wheelchairs at Cyta Shops

Accessibility Statement

Cyta is committed to ensuring the accessibility of its digital platforms, including the websites “cyta.com.cy”, “rewards.cyta.com.cy”, and the “My Cyta” app.

Learn more

All individuals accompanied by Assistance Dogs or Guide Dogs have free access everywhere, in all Cyta shops across Cyprus.