CYTA processes traffic and billing data for the purposes of providing electronic communications services and/or products to its customers, for billing purposes and for suggesting discounts, loyalty plans/programs, rewards or benefits on such services and/or products or to comply with Cyta’s legal obligations. This data includes numbers called, location data, date, time and period of a call, network faults, IP addresses, email addresses, internet browsing, applications and features usage of the customer. Furthermore, CYTA takes all necessary steps to safeguard the confidentiality, integrity and availability of its network and services, e.g to protect against fraud, spam, security threats, attacks, viruses and/or unusually high traffic usage etc. Traffic and billing data is stored by CYTA for a period of six (6) months as provided by law. After the lapse of the six (6) month period this data is erased.
The following data is not erased:
(a) Data maintained for law enforcement purposes when lawfully requested to do so by a Court of law (Law 183(I)/2007) and
(b) Data processed for the purposes of legitimate interest (e.g an action against a customer), which are maintained until the purpose is completed.
CYTA does not intercept or monitor the content of the customer’s telephone conversations or sms’s.
Should a customer contact CYTA via telephone (inbound call) or CYTA contact a customer via telephone (outbound call), the conversations are recorded according to Law 112(I)/2004, solely for the purposes of proving that the commercial transaction between CYTA and the customer took place. These recorded conversations are stored for a period of five (5) years unless there is a disputed transaction, in which case they shall be stored until the dispute is resolved.