If you have an Internet connection problem with your mobile phone, you need to check that the data usage option is activated and that all the settings on your phone are correct. For more information about settings, visit
www.cyta.com.cy/activate-settings and click on “Settings”.
The APN you should use depends on your subscription:
- For both postpaid or prepapid (soeasy): cytamobile (in lowercase).
- For a data card Mobile Broadband: internet (in lowercase).
You can check the amount of data you’ve used from your mobile phone in the following ways:
- By sending an SMS to 8000 with the text PLAN or DLU (data only).
- Through the My Cyta App.
- Through the My Cyta online service.
Data exhaustion can occur for various reasons, such as applications using data in the background or automatic updates. It’s recommended to check your device settings to identify which apps are using data. If you want to avoid running out of data, you might consider choosing one of the FREEDOM Unlimited plans, which offer unlimited data usage so you can enjoy 5G without restrictions.
To enable the Wi-Fi hotspot feature on your phone, you need to locate it in your phone’s settings and turn it on. Once it is enabled, it will provide you with a password (Wi-Fi key) that must be used by the other devices wishing to connect.
Note: Using this service will consume your own mobile data.