Apply throught MyCyta app, at our online shop or visit a Cyta's shop or a Cyta partner network's shop.
First time customer? You need to identify yourself by presenting your ID card or your Passport (foreign citizens - non-EU).
Need a connection for your business? Call 150 for guidance.
For more details call 132 Customer Support Center.
If you want to join us, you can either do it all online or you can visit one of our Cyta shops or Cyta Partners Network shops presenting your ID card or Passport (foreign non-EU citizens) & your numbers' Portability Authentication Code (PAC) that you can find on your bill.
If you are on a prepaid plan you'll need to get the PAC from your provider and have your sim card with you.
We will need 1-2 working days to switch
We’ll move your number between 11:30am and 13:30pm.
When your number has transferred to Cyta, you might lose service with previous provider.
Make sure your Cyta SIM is in your phone, your phone is turned on and you’re in Cyprus. You also might need to turn your phone on and off to complete the process.
You can easily change your phone number by applying throught MyCyta app, at our online shop, by calling Customer Service Center 132 or by visiting one of our shops & Partner Network shops. The process is done only with identification of the legal subscriber.
Roaming is available with all our mobile plans to almost all countries in the world. The connection to the agreed networks is done automatically and there will be no need to make any settings before your trip. Information on countries, networks and charges can be found here.
- Purchase a Physical SIM Card
You can get a physical SIM card from any sales point.
In order to use your connection, you must complete the Subscriber Identification process.
Subscriber Identification is the procedure of registering yourself as the owner of the soeasy number by providing your personal details (first name, last name, ID number). This process can be done:
Your connection will be activated automatically right after the identification is completed.
- Purchase an eSIM
Alternatively, you can purchase an eSIM.
In this case as well, you are required to complete the Subscriber Identification process (digitally or at a store).
Your eSIM will be activated automatically once the identification is completed.
- Throught your MyCyta app
- Βy dialling *110# on your mobile
- Βy calling 1882
Throught MyCyta app, online at www.cyta.com.cy/soeasy-top-up, at kiosks, at our shops, at our Partners Network shops or by money transfer from a pay monthly connection.
You can activate
auto monthly top-up through
MyCyta app or here.
Yes, roaming is available on your soeasy. The connection to the agreed networks is done automatically and there will be no need to change any settings before your trip. Information on countries, networks and charges can be found here.
In case you encounter a problem while roaming, you can call us at +357 22 880 100.
If you wish to change your connection from a Prepaid Plan to a Monthly Plan or vice versa, you can do so easily and quickly without changing your number. All you need to do is visit any Cyta shop or partner network store, bringing your ID with you.
Note: Terms and charges apply. For more information, contact the Customer Contact Center at 132.
Your SIM card is blocked if you enter the wrong PIN number three (3) times in a row. To unblock your SIM you’ll need a PUK (Personal Unblocking Key) code.
You'll find your PUK code:
- on the info letter you received on the connection day, if you are on a monthly plan
- on your starter kit (package) if you are on a soeasy plan
- by calling 132 Customer Support Center
- by visiting a Cyta's shop
- by visiting a Cyta partner network's shop
Take care when you enter your PUK code into your phone, you'll block your SIM card again if you enter the wrong code ten (10) times in a row.
If you lose your phone or it is stolen, you should inform us at once on 132 so that we temporarily deactivate your SIM card and thus protect you from being charged for calls that you haven’t made. Your monthly plan will not be terminated unless you ask for this.
If you eventually find your phone, you can call us on 132 and we shall reactivate your SIM card. If you don’t find it, you can visit any Cytashop to obtain a new SIM card and reconnect your old number with it, rendering your original one inactive. If your phone is stolen, you need to report the theft to the police as soon as possible, stating the IMEI number if you have noted it, and to make sure that you receive written confirmation of the reported theft. Present the confirmation to the nearest Cytashop. Your IMEI number will at once be placed on a blacklist and recognised as soon as anyone uses your phone.
If your mobile phone is stolen while you are abroad, you should immediately call +357 22 880 100 (the international number for telephone assistance) and report the theft. For 24-hour assistance, call +357 22 880 300.
If you are a monthly plan customer, you should visit any store on the Cyta sales network with your Identity Card and ask for a replacement SIM card.
If you are a soeasy pay as you go customer, you should follow the same procedure, except that you need the password that was given to you with your connection pack.
The IMEI number is printed under the phone battery and on the phone packaging. It also appears onscreen when you dial *#06#. We recommend that you make a note of your phone’s IMEI number because you will need it if you lose your phone.
You can activate MCN by texting On MCN to 8000 free of charge (in Cyprus).
You can withhold your number selectively by dialling #31# before the number you wish to call. If you want to withhold your number permanently through your mobile phone, you should consult the user manual or call 132 to do this through the network.
It is not possible to identify a hidden number due to legal regulations. However, if the calls are harassing, you can report the incident to the police for further investigation.
Click here for more information.
Note: Additional
charges may apply.
With Call Forwarding you can transfer the calls you receive to any telephone number in Cyprus. There are four different types of Call Forwarding, and according to the type, you will use the relevant code to activate/deactivate the service.
You can find more information on the www.cyta.com.cy/mobile website under "Mobiles Plans > Additional Mobile Services > Managing your calls > Call Trasfer". If you have activated Call Forwarding to another number, you will be charged exactly as if you are making the call from your number to the one to which you have forwarded it. Mobile phone networks do not support SMS/MMS Forwarding.
The voicemail service is already activated on every SIM card issued. To manage your voicemail, dial 123 from your mobile and follow the instructions. For more information, you can visit the link www.cyta.com.cy/mobile-additional-services/en or contact the Customer Contact Center at 132.
By calling the number 123xxxxxxxx (your mobile number) from any phone, you can access your voicemail. To listen to the messages left for you, enter # voicemail PIN #.
For more information, you can visit the link www.cyta.com.cy/mobile-additional-services/en or contact the Customer Contact Center at 132.
If you are unable to send text messages (SMS) from your mobile phone, you need to check its SMS settings and make sure that the number of the message centre is +35799700000.
If the issue remains unresolved, please call 132.
You need to ensure that you don’t have a permanent block on the Premium SMS service by contacting the Customer Contact Center at 132. Otherwise, check your device settings as shown here.
Premium SMS refers to chargeable messages that you can send from your mobile phone to 4-digit or 5-digit numbers (e.g., radio stations, parking facilities, or quiz shows). They also include messages sent to your mobile phone from 4-digit numbers after you subscribe to services offered by companies through their websites.
You can stop chargeable messages from Third Parties (Premium SMS) by sending an SMS from your mobile to 8888 with the text "Off Lists" and then calling the Customer Contact Center at 132 to permanently block such messages.
You can activate/deactivate Call Barring for 900 numbers by contacting the Customer Contact Center at 132 or through a Cyta Cytashop.
You can activate/deactivate welcome tones either via www.cyta.com.cy/mobile or through your phone itself. If you are a registered My Account user you can manage it through this service. You also have the option of activating/deactivating the service by texting On WT or Off WT to 7122 or dialling *122# on your mobile. Finally, you can also visit http://wap.cybee.com.cy/wt with your phone by using mobile internet.
Note: Charges apply.