All Cyta customers can register, whether they are individuals or legal entities (organisations, companies, partnerships, etc.).
Cyta provides access to My Cyta and its services completely free to all its customers.
Once you have registered to
My Cyta you can:
- Manage your mobile phone plans & services.
- Activate the ebill service which gives you access to information about your bills
and lets you settle them online via credit card.
- Activate Electronic Invoicing which lets you receive your bills in PDF format by
email or via the ebill service.
- Manage your email addresses and the additional facilities that are offered with
your Internet service.
Additionally as a registered user you will be able to order online a wide range of products and services with exclusive benefits such as fast-track online shopping and priority handling of your orders.
In order to change your password you must first connect to My Cyta and then under the “My Cyta” tab, on the horizontal drop-down menu of the website, select the link “Change password” under the heading “Registration details”.
If you forgot the password that you are using to connect to your My Cyta account, use the “Forgot my password” link (which is located under the “Log in to My Cyta” button on the header of the website). You will be asked to enter the email address that you use to connect to My Cyta and you will be sent an email with instructions on how to change your password.
If you forget the email address used as your username to sign in to your My Cyta account, you will need to create a new My Cyta account and transfer your services to it.
You can contact the Customer Contact Centre on 132 or reach us online via Live Chat, Facebook, or X, where our representatives will assist you with the process.
If you are a guest user you have:
- Seamless navigation of Cyta products & services.
- Online purchasing of a large range of products & services once you have given your customer information.
- E-mail confirmation of your order.
- Your order will be dealt with within 48 hours and you will receive news of where it stands via e-mail and/or from the Cyta Call Centre.
If you are a registered user you have:
- Seamless navigation of Cyta products & services.
- Fast online purchasing of a large range of products & services as a registered customer.
- E-mail confirmation of your order.
- Your order will receive priority treatment and you will receive news of where it stands via e-mail and/or from the Cyta Call Centre .
- Access to many additional advantages (e.g. bill analysis and settlement, activation and management of mobile services, sending of Web SMS, etc.).
Your personal data and/or billing information are not accessible to any other individual or legal entity without your approval.
If you have any questions, suggestions or comments about My Cyta that you wish to submit by telephone or in writing, you can do so in the “Contact Us” section which is located under the “Support” tab on the horizontal drop-down menu of the website.
You can easily activate Automatic Top-up for any soeasy number through My Cyta.
After signing in to your account, select "Auto Top-up" under the "Basics" category. Then, choose the soeasy number you would like to top up automatically, select the top-up type and the amount you wish to add.
Next, enter your payment method. The credit card you use will be securely saved under your payment methods for the monthly charge.
Once activated, the Top-up will be processed automatically every month on the day you have selected.
You can pay your bill using any of the following methods:
You can update your billing address for paper bills only by visiting a Cyta shop or one of our
partner stores in person. Please remember to bring the necessary identification documents, such as your ID card, passport, or other relevant documents.
To apply for an itemised bill, the account holder must visit a Cyta shop in person. You will be required to present the necessary identification documents: an ID card for Cypriot citizens, an ID card or passport for EU citizens, or a passport for non-EU citizens.
The itemised bill can be provided either in paper or electronic format. For more information about the available itemised bill options, please click here.
You can also access a full itemised bill through the ebill service of your My Cyta account, provided that you have obtained full access credentials following a visit to a Cyta shop.
ebill and e-Invoicing are two different services.
With the ebill service, you have secure access to your bills through My Cyta. The service is activated automatically when you create a My Cyta account and allows you to view your monthly charges, payments and any outstanding bills. You can also pay your bills online using a credit card and access itemised call statements, where available.
e-Invoicing, on the other hand, relates to the way you receive your bill. Once activated, your service bill is sent electronically to your email address in PDF format instead of being delivered in paper form. The service is not activated automatically and can be activated through My Cyta.
If you have activated e-Invoicing but are not receiving your bill by email, first make sure that you have completed the verification of your email address.
After activating the service, you will receive an email containing a verification link. You must click the link within 48 hours to complete the activation of e-Invoicing. If you do not verify your email address within this period, the service will not be activated.
If you have not received the verification email, please check your Spam folder as well as any other folders in your mailbox, as the email may have been redirected there due to your email security settings.
If you have completed the verification process and still do not receive your bill, please contact the Customer Contact Centre on 132 or visit a Cyta shop.
To reconnect the service, all outstanding amounts relating to the service must be fully settled. In the case of fixed or mobile telephony services, the service will be reconnected (call barring will be removed) by the end of the day the payment is made or by the end of the next working day. For all other services, reconnection will take place within a few hours.
If your service has been disconnected due to an unpaid bill or if you experience any issues with the reconnection process, please visit any Cyta shop or contact the Customer Contact Centre on 132 or online via email, Live Chat, Facebook, or X.
Yes, you can temporarily suspend any of your services at a reduced monthly fee by contacting the Customer Contact Centre on 132 or online via email, Live Chat, Facebook, or X.
The maximum suspension period is 185 days in total per calendar year.
You can easily activate Automatic Top-up for any soeasy number through My Cyta.
After signing in to your account, select "Auto Top-up" under the "Basics" category. Then, choose the soeasy number you would like to top up automatically, select the top-up type and the amount you wish to add.
Next, enter your payment method. The credit card you use will be securely saved under your payment methods for the monthly charge.
Once activated, the Top-up will be processed automatically every month on the day you have selected.