- Enjoy the flexibility of watching TV anywhere in your home without the need for additional cabling or installation equipment.
- Use the service at another property or another city subject to applicable conditions.
- Use the service with any internet service provider. You can also access it while travelling within the EU, provided that your permanent residence is in Cyprus.
If you are an existing Cyta customer, you can apply for and activate the service through the My Cyta App or the Cyta website.
Your application will be processed automatically, without assistance from a customer service representative, and your login credentials will be sent to your registered email address.
The Cytavision TV App is available in three versions, depending on the type of Smart TV:
- Android TV: Available for Sony, Philips, Panasonic, Sharp and other Android TV devices via the Google Play Store.
- Samsung TV: Available via the Samsung App Store.
- LG TV: Available via the LG Content Store.
Instructions on how to install and activate the app on Samsung, LG and Android TV devices, as well as guidance on how to identify your TV model, are available here.
Your username and password will be provided to you at a Cyta Shop when you subscribe to the service or sent to the email address provided in your application once your order has been completed.
The Trial Pack is a promotional package that includes 30 channels across a variety of categories, including news, Cypriot and Greek channels, children’s programmes, documentaries, movies and more.
All new Cytavision TV App customers can activate the Trial Pack free of charge for three months. At the end of the three-month period, unless you request its cancellation, your subscription will automatically be converted to the Value Pack, and the applicable monthly subscription fee will be charged.
For more information, please visit the Cytavision Packages page.
The Cytavision TV App is designed for Smart TVs.
CytavisionGo is designed for smartphones, tablets and computers. The available content may differ between the two apps.
For more information, please visit the Cytavision TV App and CytavisionGo pages.
You can register one Smart TV and up to three portable devices.
You can watch on one Smart TV and one mobile device simultaneously, using CytavisionGo on the mobile device.
Simultaneous viewing on additional TVs is available as a paid add-on.
You can watch on up to three TVs simultaneously, provided that all TVs are connected to the same fixed or mobile internet connection.
For more information, please visit the TV Add-ons page.
Yes, you can use CytavisionGo and the Cytavision TV App simultaneously.
The service can be used on any compatible Smart TV with an internet connection. For example, you can use it at your main residence, at your holiday home or while travelling within the EU, provided that the service is not being used simultaneously at another location.
If you have subscribed to an additional viewing option for a second or third TV, all TVs must be connected to the same fixed or mobile internet connection.
- With Cytavision TV Box: Order a Cytavision TV Box free of charge here, to enjoy unrestricted access to the Cytavision TV App.
- With Android Stick/Box: Purchase a compatible Android Stick or Box from any Cyta Shop. More information about the available devices can be found here.
You may also purchase a compatible Smart TV from Cyta’s authorized partners and pay in 24 monthly installments. More information is available on the TV App Coupon.
Adult channels and content are available only to existing Cytavision customers using a decoder (set-top box). Cytavision via a decoder is no longer commercially available.
Adult channels and content are not available through the Cytavision TV App.
Additional network equipment should not affect the service, provided that your internet connection and network equipment support sufficient download speeds.
If you have subscribed to viewing on more than one Smart TV, all TVs must be connected to the same internet connection.
You can change your package through My Cyta.
To cancel your Cytavision service, call the Customer Contact Centre on 132 or visit any Cyta Shop.
The Administrator Code gives you full control of your Cytavision service. You can use it to sign in to the app on your Smart TV and to CytavisionGo on your mobile phone, tablet or computer.
It also allows you to manage additional profiles and other service codes, such as your Parental Code and Purchase Code.
Your Administrator Code must be at least 8 characters, include at least one uppercase letter, include at least on lowercase letter and include at least one number. Special characters are not permitted.
If you have forgotten or want to change your Administrator Code, you can reset it from the sign-in screen of the TV App, the CytavisionGo app or the CytavisionGo website by selecting “Forgot My Password” or “Help”.
You can use Catch Up to watch selected programmes for up to 7 days after their original broadcast.
Select TV Guide, choose the day you want, find the programme and press OK. Then select Play to start playback.
To change the audio or subtitle language in the Cytavision TV App, select Settings (gear icon) from the main menu.
To view all available channels, select Channels from the main menu.
To view the programme schedules for all channels, select TV Guide.
Press OK to display information about the channel you are currently watching.
Use the Left and Right arrow buttons on your remote control to browse the programme schedules of other channels. Select the channel you want and press OK to switch to it.
From the main menu, select your Profile icon. Go to Settings (pencil icon), then select Locked Channels Management or Favorite Channels.
Channels you choose to lock will require your Parental Code each time you tune in to them. Channels marked as favourites will appear on your home screen.
From the slide-out menu, select Movies & More.
Browse the available categories to view information and watch trailers for selected movies/series. Most titles are available free of charge.
You can browse the complete catalogue of available movies/series here.
From the main menu, select My Account. Under My Purchases, you can view all purchases made within the last three months.
You can create up to four additional profiles in addition to the Administrator Profile, giving you a total of five profiles.
You can also set a Default Profile, which will open automatically whenever the application starts, without requiring you to enter your password.
To set a Default Profile, sign in with the Administrator Profile, select the profile you want to configure, go to Profile Settings, enable Default Profile and select SAVE.
To set an age rating for a profile, you must be signed in with the Administrator Profile. Select the profile you want to manage, go to Settings (pencil icon) and select “Parental Rating Level” to choose the desired age restriction.
To watch content with a higher age rating than the one you have set, enter your Parental Code to override the restriction.
If you enter an incorrect password five consecutive times, the application will be locked for 3 minutes. Once the lockout period has expired, you can try again using the correct password. If you have forgotten your password, you can follow the password reset process.
If you enter an incorrect password five consecutive times, the application will be locked for 3 minutes. Once the lockout period has expired, you can try again using the correct password. If you have forgotten your password, you will need to ask the Administrator to reset it.
After the fifth consecutive incorrect attempt, the purchasing function will be disabled for 3 minutes.