It allows immediate activation of the service (no equipment installation required), upon request and if internet service is available.
Works with any internet provider – and in EU countries (provided you are a permanent resident of Cyprus).
It provides flexibility to use - direct access from the smart TV you want, without wiring.
Provides flexible portability and use in another house/city (subject to conditions).
If you are an existing Cyta customer, you can place an and automatically activate the service through the My Cyta App and the Cyta website. Your request is processed without the intervention of an operator, and you receive access codes via email.
Cytavision via TV App is available in three versions depending on the type of Smart TV:
Android app: for Sony, Philips, Panasonic, Sharp available on Google Play Store
Samsung app: available on the Samsung App Store
LG App: available on the LG Content Store
Instructions for activating the application on Samsung, LG & Google Play-store as well as instructions on how to locate your TV model can be found here.
They will be given to you at Cyta shops when you apply for the provision of the service and/or will be sent to you at the email address you have given during your application, upon completion of the order.
It is the trial pack consisting of 30 channels from all categories (news, Cypriot /greek, children's, documentaries, movies, etc.) Every new customer of the Cytavision TV App service has the right to activate the Trial Pack free of charge for three months. At the end of the three months, if the customer does not terminate the Trial Pack, they will automatically be transferred to the Value package of the service and the corresponding monthly fee will be charged. You can find more information about the packages and their prices TV Packages via TV App | Cyta
You can connect one smart TV device and three mobile devices.
Simultaneous viewing is provided on a television and a portable device through Cytavision Go. There is the possibility of additional viewing on a second or third tv, simultaneously for a fee. More information here.
Yes, but they are two separate services with different subscription fees. Find more information about the packages and their prices here.
At present it is not mandatory to switch to Cytavision via TV App.
Cytavision via TV App allows you to enjoy Cytavision on your smart TV. CytavisionGο is the application for your mobile devices (mobile phone, tablet, PC). Content in each application may vary. More information can be found TV Packages via TV App | Cyta and CytavisionGo | Cyta
Yes, you can use your Cytavision subscription within the EU and at your holiday home as long as there is no other viewing at another premise.
You can use your Cytavision TV App subscription anywhere if you have stopped viewing at the last smart devise. Τhe service works on more than one smart TV, as long as no other TV is working in another premise, or when all TVs are working on the same fixed or mobile network.
If you don’t have a smart TV or your smart TV is not compatible with Cytavision TV App you can buy an Android stick from our. You can find more information here. You also have the option of a voucher for financing a TV that you may buy from official Cyta’s partners. More information here εδώ.
Yes
Additional viewing add-on is available for a fee. Find more information here.
The UHD package includes channels that broadcast in ultra-high definition.
UHD pack (Ultra High Definition) is offered as an add on package only in combination with the International Sports Content add-on. You can activate it through My Cyta App, or Cyta’s web site, Cyta shops or by calling 132.
The remote control of your Smart TV.
You can watch adult content only with STB.
Cytavision TV App is available only for customers with Cytavision home packages.
Additional equipment does not affect the operation of the service. All you need is internet access with satisfactory download speed. In case you have concurrent views (smart TVs), you should use them on the same connection.
Scan the QR Code on your TV App's log in screen to visit our website, find the "Forgot Password" link and follow the procedure.
Alternatively, through the CytavisionGo application or through the website tvgo.cyta.com.cy, you can click on the "Forgot my Password" link and follow the password change procedure.
From your TV:
From the slide-out menu, select “My Account” and then "My Subscriptions".
On the screen you will see:
- The basic Cytavision package and add ons that you already have.
- The basic packages that are available as upgrades as well as any available add-ons.
When you select a new package/add-on, you will be informed of the monthly charge to your account and then you will need to enter your Purchase PIN.
You can downgrade your package, remove any add-on or terminate your Cytavision service by contacting the Cyta Contact Centre on 132 or visiting any Cyta’s shop.
All the packages/channels are the same, except the Adult Channels that are only available via set-top box and the TV App additionally provides the Multiview channel.
The Admin Password gives you control over your Cytavision service. With this password you can connect to the application from your smart TV and also to the CytavisionGo application from your mobile phone, tablet or computer. In addition, you can create and edit additional profiles and change other PINs such as the Parental and Purchase PIN.
In case you do not know or have forgotten your Admin Password, you can reset it by scanning the QR code on your login screen or through your CytavisionGo application or through the website tvgo.cyta.com.cy, by selecting the link "Forgot my Password/Need Help".
The password for the Administrator must consist of 8 digits and include at least 1 uppercase letter, 1 lowercase letter and 1 number.
The password of the additional Profiles must consist of 5 numbers. For the additional profiles, you have the option not to set a password.
You can watch programs up to 7 days after their original broadcast. Select "Program" and then the day you are interested in. Next, locate the channel/program you are interested in and press OK. Finally, select "Play" to watch the program.
To change the audio and subtitle language in the Cytavision TV App, select Settings (gear) from the slide-out menu.
From the slide-out menu, select "Guide".
Press OK to see the information for the channel you are watching. With the Left and Right arrows on the remote control you can navigate other channels without leaving the one you are watching. Alternatively press OK and with the arrows of the remote control select Channels. The channel list with the programs will appear on your screen.
Any user can set favorite channels but only Admin can set locked channels. From the slide-out Menu, select your Profile (avatar), go to settings and then “Favorite/Manage Locked Channels”. Select the channels you wish to add as favorites/locked. The channels you set as Favorites will appear on the Home screen. The channels you choose to lock will ask for a Parental PIN every time you tune into them.
From the slide-out menu select Movie & Series. You can navigate through the categories, find info and watch trailers. Movies & Series are rented with a once off fee for 48 hours.
You can see your movie rental history from “My Account” in the slide-out menu. Select “My purchases”.
Only the Admin can create additional profiles. You can create up to 4 profiles in addition to the default Admin.
Only the Admin can set an age rating. From the slide-out Menu, go to settings and select “Parental Rating Level Sub-profiles are created with a “K” age rating.
Only the Admin can set an expense limit. From the slide-out menu, select the admin profile (avatar) go to any profile settings select on “Spending Limit" The maximum limit you can set is €50.
From the slide-out menu select the profile you are connected with (avatar). You can then select the profile you want to switch to and enter the password (if needed).
A Default Profile is the one that is automatically logged in when the TV App is activated with no need for password. To set a default profile, select the settings of your desired profile, click on "Default Profile" and enable the default profile option.
If the problem affects all channels, make sure that the volume is not muted or set low. If the problem persists, contact the Cyta Contact Centre on 132.
If you enter a wrong password, for 5 consecutive attempts, the app will be locked for 3 minutes. After that you can try again. If you are not sure about the correct password, you will need to follow the Change Password procedure.
If you enter a wrong Profile password, for 5 consecutive attempts, the app will be locked for 3 minutes. After that you can try again. If you are not sure about the correct password, you must ask them to change your Profile Password. The other Profiles will function normally.
If you enter a wrong Purchase PIN, the system will ask you to enter the correct one. After the 5th incorrect attempt, you will not be able to make a purchase for three minutes.