My Cyta FAQs

Cyta gives you secure online access to information about your bills. Through My Cyta, you can view your monthly charges, payments and outstanding bills, as well as pay your bills online by credit card.
You can also access itemised call statements for the current month and the previous 12 months.

Cyta provides all its customers with free access to their billing information.

My Cyta users have:

• access to billing information before receiving their bills by post or email;
  
• continuous access to PDF copies of their bills for the previous 12 months, with the option to print multiple copies;
  
• access to their billing history for the previous 12 months;
  
• access to call charge information and itemised call statements for the current month, before billing, and the previous 12 months;
  
• the option to pay their bills online.

You can see your billing history (charges and payments) for the past 12 months and any bills that are still outstanding.

Cyta provides the My Cyta service, including bill payments, to its customers free of charge.

If you are not a registered ebill user and wish to pay your bills online by credit card, you can do so here. You will need to enter the details of the bill you wish to pay, which you can find on the paper or electronic bill sent to you.

Payments made through My Cyta are processed at the end of each working day.

For Individuals

You can activate a Direct Debit/Standing Order for payment of your bills as follows:

1. Request the IBAN Certificate for your account from your Bank (or print it directly through ebanking).
2. Bring the IBAN Certificate to any of our shops along with your identity card and we will take care of the rest!

For Businesses

If the bank account belongs to a Legal Entity, additionally to the above, one of the following documents is required:

1. A Company Resolution, showing the individuals/directors, who are authorized by the company to sign on behalf of the company for that specific account.
   In the case of a legal entity with ONLY ONE DIRECTOR, then the Company Resolution is not required. In this case the Direct Debit/Standing Order application must be signed by the Director, based on the Certificate of Directors.
   
   
2. If a Company Resolution does not exist, an authorization signed by a Director and the company's Secretary is acceptable. The authorization must state that the specific person is authorized by the company/legal entity to sign on its behalf a request for Direct Debit with Cyta for that specific account.

Bills that are paid by Direct Debit/Standing Order are sent to the banks around the 18th of each month. If payment is made by My Cyta before this date and all outstanding amounts are settled, it will not be taken from your bank account. If you pay by ebill after the bill has been sent to the bank, a double payment will be made.

The additional payment will be transferred as a pre-payment on your next bill or it will be used to settle any other outstanding bills.

Any prepayments will be used to settle future amounts due on the account to which the prepayment was made. For any other arrangement, you can visit a Cyta shop.