Ensure seamless communication for your business, with full cost control and no unexpected charges. With the reliability of Cyta’s network, you can communicate daily with your customers, partners and team, without limitations.
Provides all features supported by a private branch extension (PBX) and many additional features.
What are your company’s benefits
| A single network |
There is a unified calling environment among all company branches. A dialing plan with 3 digit codes is used for calls between different branches. |
| Use of mobile phones |
Mobile phone numbers can be added as PBX extensions. These mobile numbers become part of the PBX solution obtaining many PBX features such as (3digit number selective call forward, conference calls etc.)
Calls made from mobile numbers which are registered to your Business Telephony service, to other service numbers (fixed or mobiles), that belong to the same service are charged based on the package of minutes you have chosen. |
| A single point of contact |
You have one point of contact for all your communication needs just one call to Cyta Business Call Center at 150 is all that’s necessary. |
| State of the art solutions |
Business Telephony includes all the features of a traditional PBX in addition to more specialized and functional capabilities. New features and updates are added as soon as they are released. |
Flexibility to future-proof
your business |
You have the ability to add or remove extensions without further investment.
You can move numbers among different sites to support staff who needs to work from different branches or homeworkers. |
| Online management |
You have online management and parameterization of your company's PBX features anywhere and anytime. For more details ckick here. |
| Support |
Get peace of mind with the support from experienced, highly skilled and knowledgeable personnel 24/7. |
| Multiple Devices |
You can tailor functionalities and devices to your staff according to their needs to increase your company’s productivity.
You can choose among different devices and handsets fixed (analog, ΙΡ), mobile, even personal computers and laptops. |
| Save Time |
The purchase, management, maintenance and upgrade of a PBX can be expensive and time consuming. With Business Telephony you save time and money so you can focus on what is really important for your business. |
Set the name and surname for every user to be presented on intra-company calls. Also set the 3 digit code (extension) for every number, for example Andreas Ioannou Ext. 154.
Caller ID and call forwarding facilities are enabled on all numbers.
Set a specific number for each of the company groups to appear on every outgoing call of your group.
When your company is closed, inform your clients about your working hours and give them the option to leave you a voice message.
Receive your voice messages to your e-mail address so whenever something urgent arises you can deal with it at once or forward it to the right person.
Activate sequential ring so that an incoming call will be transferred sequentially to multiple numbers. You set the sequence of the numbers of the forwarded calls. Also, activate simultaneous ring, so that multiple phones will ring simultaneous when you receive an incoming call. The incoming call is connected to the first phone that answers.
Dial *98# to pick up a call ringing on a telephone device from your device or from another one.
IVR serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the department of their choice.
To use the service you have to setup a virtual number to provide a personalized message to callers. This number is virtual, it cannot be set on a phone device and it will be available anytime. The personalized message will provide to callers options for connecting to the department of their choice. For example press 1 for the accounting department, 2 for sales etc. Moreover callers have the option to dial the name or internal number of the person they want to talk to. You have the ability to set different messages for working or non-working hours of your business.
Use Busy Lamp Field (BLF) to have the ability to receive the call state information of monitored numbers from one or more main points (via telephone device or console) to route incoming calls to available agents.