Business Telephony

Prepare a message to let your customers know how your business will function during this “stay home” period. Send it to us - we'll record it and place the announcement at your business main number so every incoming call will hear the announcement.

Set a series of numbers to answer incoming calls to your business numbers, so your employees can receive calls to either their fixed or mobile personal number. Your employees will act as a call center, working from their home.

Set the name and surname for every user to be presented on intra-company calls. Also set the 3 digit code (extension) for every number, for example Andreas Ioannou Ext. 154.

Caller ID and call forwarding facilities are enabled on all numbers.

Set a specific number for each of the company groups to appear on every outgoing call of your group.
When your company is closed, inform your clients about your working hours and give them the option to leave you a voice message.
Receive your voice messages to your e-mail address so whenever something urgent arises you can deal with it at once or forward it to the right person.

Activate sequential ring so that an incoming call will be transferred sequentially to multiple numbers. You set the sequence of the numbers of the forwarded calls. Also, activate simultaneous ring, so that multiple phones will ring simultaneous when you receive an incoming call. The incoming call is connected to the first phone that answers.

Dial *98# to pick up a call ringing on a telephone device from your device or from another one.

IVR serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the department of their choice.

To use the service you have to setup a virtual number to provide a personalized message to callers. This number is virtual, it cannot be set on a phone device and it will be available anytime. The personalized message will provide to callers options for connecting to the department of their choice. For example press 1 for the accounting department, 2 for sales etc. Moreover callers have the option to dial the name or internal number of the person they want to talk to. You have the ability to set different messages for working or non-working hours of your business.

Use Busy Lamp Field (BLF) to have the ability to receive the call state information of monitored numbers from one or more main points (via telephone device or console) to route incoming calls to available agents.

Notes:

1. Cytamobile-Vodafone mobile numbers that will join the intracompany communication groups do not have to be registered under the company name.
2. Voice minutes in the intracompany call packages apply to calls from mobiles registered in the intra-communication group to other mobiles included in the group and to company’s landlines with Business Telephony and / Business Telephony for PBX (SIP) services.

Full details of our call rates