Set the name and surname for every user to be presented on intra-company calls. Also set the 3 digit code (extension) for every number, for example Andreas Ioannou Ext. 154.
Caller ID and call forwarding facilities are enabled on all numbers.
Set a specific number for each of the company groups to appear on every outgoing call of your group.
When your company is closed, inform your clients about your working hours and give them the option to leave you a voice message.
Receive your voice messages to your e-mail address so whenever something urgent arises you can deal with it at once or forward it to the right person.
Activate sequential ring so that an incoming call will be transferred sequentially to multiple numbers. You set the sequence of the numbers of the forwarded calls. Also, activate simultaneous ring, so that multiple phones will ring simultaneous when you receive an incoming call. The incoming call is connected to the first phone that answers.
Dial *98# to pick up a call ringing on a telephone device from your device or from another one.
Assign a specific number as the main number for a group of users. This main number is virtual, it cannot be set on a phone device and it will be available anytime. Assign the numbers of the users included in the group and set the order calls to the main number will be routed to the group. The users’ numbers may belong to any group of the company and you can choose the ring scheme you wish: circular in a fixed order, simultaneous, uniform to the number who was idle the longest or the number who received the least number of calls.
If the call is not answered you can forward it to voicemail or to any fixed or mobile phone you set on your time schedule, or even set the time schedule for this specific flow.
Manage your calls via web phone using CommPilot application. CommPilot is offered with no extra charge and provides a lot of facilities that make your communication more efficient. Add your outlook contacts, so that you have all the numbers of your customers, associates and employees available at one point. Moreover, with CommPilot you have the ability to set- up a conference call with up to 7 persons.
CommPilot delivers a great user experience and once used it will become an addiction.
IVR serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the department of their choice.
To use the service you have to setup a virtual number to provide a personalized message to callers. This number is virtual, it cannot be set on a phone device and it will be available anytime. The personalized message will provide to callers options for connecting to the department of their choice. For example press 1 for the accounting department, 2 for sales etc. Moreover callers have the option to dial the name or internal number of the person they want to talk to. You have the ability to set different messages for working or non-working hours of your business.
Use Busy Lamp Field (BLF) to have the ability to receive the call state information of monitored numbers from one or more main points (via telephone device or console) to route incoming calls to available agents.
You are enabled to monitor via web the incoming calls of the company (all or for a configurable set of users within a business group) from one main points for example secretary or receptionist. On that point the receptionist/secretary, monitors- without a console or other device- users’ status (busy, idle, do not disturb) and is enabled to route incoming calls to available users. Attendant Console is accessed via web and you can manage incoming calls from wherever you are The attendant console provides further information for incoming calls of the users you are monitoring such as duration of calls, number of parties they are talking to, name, number, extension, mobile etc.