With OneNumber you can share your monthly plan across various SIM with the same number, provided you have already activated VoLTE (Voice over LTE) technology.
Learn more
Το VoLTE:
- Is a combination of 4G network and voice services, as calls are performed through the 4G network
- Voice is being “treated” as mobile data
Learn more
Find out more about the Black List
here.
Have you been receiving malicious or harassing phone calls?
Cyta helps you tackle any unwanted calls!
At Cyta, we carefully design and offer innovative and fully integrated solutions, to enable you to communicate, work and entertain yourself with ease flexibility and personal safety.
We also offer solutions for you to deal with malicious or harassing calls and ensure the safety of your personal information.
Malicious or harassing calls identification
If you receive any malicious or harassing calls, on your mobile phone or fixed line, even if the caller has used the identification restriction, we are in a position, with the technical infrastructure available and in cooperation with the police, to investigate and resolve every incident involving these calls.
You can simply submit a complaint to the police and in person, present to a Cytashop the Complaint Form Confirmation, which will be given to you by the police, along with your identification card, and fill in the Malicious or Harassing Calls form. You can choose between a period of 15 days (charge €6,10 incl. VAT) or 30 days (charge €12,20 incl. VAT), for investigating the calls.
The procedure applies to all Cytamobile-Vodafone customers (pay monthly and soeasy pay as you go plans) and Fixed telephony customers.
When the number of the caller making the harassing calls belongs to:
- a Cyta customer (Cytamobile-Vodafone pay monthly or Fixed telephony), the information is directly handed over to the police.
- a soeasy pay as you go customer with no recorded personal information in the Cyta database, who has refused to provide Cyta with his personal information, Cyta will disconnect the service based on the Regulation 3 of the Telecommunication Services Regulations and the Article 18 of the soeasy service provision Terms and Conditions.
- another network provider then the phone number and name of the provider are handed over to the police.
In no circumstances whatsoever are the details of the caller making the malicious calls given to the person that has submitted the complaint.
A relevant procedure applies to situations involving malicious or harassing SMS messages.
Anonymous Call Rejection Service
The Anonymous Call Rejection Service enables you to reject anonymous calls.
From your mobile phone
You can activate the service simply by sending ON ACR with an SMS message to the number 7000 (charge €2,03) and for deactivation OFF ACR to the same number (charge €1,03).
A call is considered anonymous when the person who makes the call “hides” his/her number either by typing #31# before the number he/she wants to call or if he/she has activated the Calling Number Identification Restriction Service (CLIR).
Calls received from abroad or other local calls whose number does not appear on the screen of your phone will not be rejected. Instead the wording “Private number” will appear on the screen of your mobile phone, as it already applies today.
The Monthly Usage Limit service provides you with the ability to set a monthly limit of use for your mobile pay monthly plan so that you can have better control of your bill.
Description |
Charges |
Charging Period |
CONNECTION FEE |
FREE OF CHARGE |
- |
SUBSCRIPTION FEE |
FREE OF CHARGE |
- |
RECONNECTION FEE |
€ 2,50 |
ONCE OFF |
Note: Prices include VAT.
Provision/ Usage Instructions
The first time you request the service you must visit one of our cytashops in person, since the signing of an application form is required.
The Monthly Usage Limit may be programmed in one of the following ways:
- receive a warning SMS with the limit of your bill,
- receive a warning SMS and once the limit of your bill is reached your pay monthly plan is temporarily disconnected (not valid for RED plan customers),
- once the limit of your bill is reached your pay monthly plan is temporarily disconnected without any warning messages (not valid for RED plan customers).
To reconnect your pay monthly plan after a temporary disconnection, you will be charged with a reconnection fee.
Note:
Since the processing of call data for billing purposes is carried out periodically and not in real time, there is a possibility that the amount of your monthly bill may exceed the pre-set user limit. Expensive calls to premium numbers, sending/receiving of text messages to/from 4-digit numbers may put you over your limit and with this in mind we recommend that for additional protection you make use of the barring and coded barring services. Also, the Monthly User Limit does not usually include all charges incurred by the use of mobile phones when abroad, due to the delay by foreign networks in sending international roaming call information to Cyta for the relevant charges to be levied.
Use the soeasy Money Transfer service, to transfer money from your soeasy account to another soeasy account!
Dial #105#, select the amount you want to transfer (€2 or €3) and insert the soeasy account to which you want to transfer the money.
After completing this process, you will receive a confirmation message that the transaction has successfully been completed.
You may use the service up to 10 times a month. The first five times are free of charge, while the next 5 times will be charged with €0,25 per transfer. The amount will be deducted from the soeasy account that transfers the money.
The amount transferred is not regarded as a top-up and as result, it does not affect the validity period of the soeasy account to which the money has been transferred. Therefore, the validity period of the most recent top-up still applies. To extend your validity period you are advised to top-up your soeasy.
A new service to make life easier for our soeasy customers is the “Call me back” service. If you run out of airtime and you need to contact someone urgently you can ask them to “Call me back”. All you have to do is press #120#. Soon, you will receive a text message asking you to dial the mobile number of the person you want to contact, if he/she has a Cytamobile-Vodafone connection.
After that, the particular person will receive a text message on his/her mobile phone
“Please Call me back at:XXXXXXXX
CALL ME BACK
Cytamobile-Vodafone”
The new ‘Switch Plan’ service is offered to all of you who wish to switch between Cytamobile-Vodafone plans. If you are a Cytamobile-Vodafone customer and you wish to change your soeasy pay as you go plan into a pay monthly plan or vice versa you can do it easily and quickly without changing your number. All you have to do is visit any of our Sales Network shops having your passport or I.D. with you and go for it!
Rates (inc. VAT) |
Switch from pay monthly to soeasy pay as you go |
€2
(with €1 free airtime) |
Switch from soeasy pay as you go to pay monthly
- Classic
- RED, RED Family, Black, RED Youth |
€5
Free |
Non-commercially available service. Select OneNumber
MultiSIM
1 connection, 5 SIM cards
You can now use all your devices simultaneously with a single connection!
In addition to the SIM card that comes with your pay monthly plan, MultiSIM lets you obtain up to 4 more SIM cards.
-
Talk, text and surf on two devices at the same time
You can call, text or go online with two mobile phones at the same time. All you need is a second SIM card which you will use in your second mobile phone.
You will receive calls and text messages on only one of the two mobile phones which you can activate as follows:
- Press *103# on the mobile phone on which you wish to receive calls and text messages
- Press *104# on the mobile phone that you are already using, so as to activate the second one and deactivate the first.
Each of your two SIM cards can have its own additional services, such as call barring/debarring, call forwarding, call waiting, missed call notification, welcome tones and ringtones.
-
Share your MB on all your devices
You can go online and spread the volume of Mobile Internet (MB) included in your pay monthly plan among your Smartphone, Tablet and Laptop. All you have to do is obtain up to three more SIM cards, in addition to your second one, exclusively for Mobile Internet usage.
MultiSIM requires a connection with one of the following Cytamobile-Vodafone pay monthly plans:
It is important that you keep all your SIM cards in your possession, since they can be used simultaneously. You may need to restart the devices in which they have been placed.
How much does MultiSIM cost? |
Connection
Second SIM card (for calls, text messages and Mobile Internet)
Mobile Internet SIM card (up to 3)
(The first SIM card comes with your initial connection with any Cytamobile-Vodafone pay monthly plan: RED, Classic) |
€8,33 for each SIM card |
Monthly Subscription |
Second SIM card (for calls, text messages and Mobile Internet) |
€2,50 |
Mobile Internet SIM card (up to 3) |
€2 for each SIM card |
Switching between SIM cards |
Free |
Replacement SIM card |
€2,50 |
The above prices include VAT.
More Information
- Each SIM card has its own PIN, PUK and Serial Number, which are provided with the service.
- The Telephone Directory and the SMS & MMS Inbox are separate for each SIM card.
- GPRS and MMS settings must be entered separately for each SIM card and each device.
- For security reasons, simultaneous Internet access on more than two devices is not possible when the customer is abroad. Furthermore, the simultaneous use of SIM cards for Mobile Internet on different networks is not allowed.
By connecting your mobile phone to a portable computer you may send and receive fax messages. For receiving fax messages you are given an additional telephone number.
To benefit from the Fax service you need:
- A mobile phone that can support the transmission and reception of Fax messages.
- A portable computer with PCMCIA slot type II and upwards, or a portable fax machine.
- A PCMCIA card with phone/computer interconnecting cable.
- Software.
The above mentioned is the standard equipment which is required although it may vary according to the terminal equipment used.
Speed
The Fax service supports speeds of 2400, 4800 and 9600 bps (Asynchronous connection), depending on the capabilities of your equipment. When completing the application form, be sure to specify which speed you require.
Additional Information
The Fax services (sending and receiving fax messages) are available to all pay monthly customers. A different customer number is given for each of the new services, which is necessary for incoming Faxes and / or Data originating from the fixed telephone network.
For the soeasy pay as you go you can only send fax messages but not receive.
Application forms are available from any of our cytashops. The minimum information required to process your application is the make and model of your mobile phone.