You can only pay the total amount for previous months or for previous months and the current month. You can settle the bill for all your services or just for those you select.
You can activate a Direct Debit/Standing Order for payment of your bills as follows:
1. Request the IBAN Certificate for your account from your Bank (or print it directly through ebanking).
2. Bring the IBAN Certificate to any of our shops along with your identity card and we will take care of the rest!
If the bank account belongs to a Legal Entity, additionally to the above, one of the following documents is required:
1. A Company Resolution, showing the individuals/directors, who are authorized by the company to sign on behalf of the company for that specific account.
In the case of a legal entity with ONLY ONE DIRECTOR, then the Company Resolution is not required. In this case the Direct Debit/Standing Order application must be signed by the Director, based on the Certificate of Directors.
2. If a Company Resolution does not exist, an authorization signed by a Director and the company's Secretary is acceptable. The authorization must state that the specific person is authorized by the company/legal entity to sign on its behalf a request for Direct Debit with Cyta for that specific account.
Bills that are paid by Direct Debit/Standing Order are sent to the banks around the 18th of each month. If payment is made by ebill before this date and all outstanding amounts are settled, it will not be taken from your bank account. If you pay by ebill after the bill has been sent to the bank, a double payment will be made. The additional payment will be transferred as a pre-payment on your next bill or it will be used to settle any other outstanding bills.
Cyta provides ebill, including the payment of bills, free to all customers.
Any prepayments will be used to settle future bills for the account into which a prepayment has been made. For any other arrangement, you need to contact a Cytashop
After logging in to My Cyta
, on the “Outstanding Balances & Payments” page, you can see in tabular form an overview of all your services and whether they are settled by Direct Debit/Standing order or not. Additionally be selecting the link “Services payable by standing order”, that shows up at the bottom of the table, you can see in more detail the services that are paid by Direct Debit/Standing order.
To settle amounts outstanding due to cheques that have been returned, please visit any Cytashop
. Such payments cannot be made with ebill.
Payments made via ebill are processed at the end of each working day. Payments made the same day appear as a note under the bill statement table (on the "Outstanding Balances & Payments" page). For more details on these payments simply select the corresponding link.
For a service to be reconnected, the whole of the outstanding amount must be settled. Fixed or mobile phone service will be reconnected at the end of the day on which the payment is made or at the end of the next working day. For other services, reconnection takes place within two working days. In cases where a service has been disconnected due to an unpaid bill or where you are experiencing any kind of problem with reconnection, please visit any Cytashop
If you are not a registered ebill user and you wish to pay your bills online via credit card, you can do so by visiting the “Quick Payment of Bills” webpage. There you will need to enter details of the bill you wish to pay which you will find on the printed bill that was sent to you by post.