My Cyta FAQs

By registering for My Cyta, you gain easy and secure access to manage your services and bills at any time.
Through My Cyta, you can:

• access Cyta Rewards and enjoy available benefits and offers;
  
• manage your mobile services and check your balance and usage;
  
• top up your soeasy account and set up automatic top-ups;
  
• manage your Fixed Telephony, Cytanet and Cytavision services;
  
• view information about your bills and pay them online by credit card;
  
• activate Electronic Invoicing (e-Invoicing) to receive your bills by email in PDF format;
  
• place online orders for Cyta products and services;
  
• track the progress of your order quickly and easily.

With My Cyta, all the key features for managing your services and bills are available in one place.

You can change your password after signing in to My Cyta. From your account homepage, select “My Cyta Settings” in the top-right corner of the page, followed by “Change My Cyta Password”.

For security reasons, you will need to complete an additional verification step before changing your password. You can choose to receive a one-time password (OTP) either on your verified mobile number or at the email address linked to your My Cyta account.

Once you have entered the OTP correctly, you will be able to set your new password securely.

If you have forgotten the password you use to sign in to your My Cyta account, select the “Forgot my password” link. You will then be asked to enter the email address you use to sign in to My Cyta. An email will be sent to you with instructions on how to change your password.

Note: If you have access to itemised bills, please be aware that, for security reasons, changing your My Cyta password will revoke your access to itemised bills through My Cyta. To regain access, you will need to visit a Cyta shop and reapply for the service.

If you have forgotten your username (email address), contact 132 or via Live Chat, Facebook or X for assistance with accessing your account.

You cannot change the email address you use as your username in My Cyta. To use a different email address, you must first terminate your existing My Cyta account and then create a new account using your preferred email address. Any information linked to your existing email address will not be transferred to the new account.

If you are a guest user, you can:

• browse Cyta’s products and services seamlessly;
  
• purchase a wide range of products and services online by providing your customer details;
  
• receive electronic confirmation of your order;
  
• have your order reviewed within 48 hours and receive updates on its progress electronically and/or through the Customer Contact Centre.

If you are a registered user, you can:

• browse Cyta’s products and services seamlessly;
  
• quickly purchase a wide range of products and services online as a verified customer;
  
• receive electronic confirmation of your order;
  
• receive updates on the progress of your order electronically and/or through the Customer Contact Centre;
  
• track your order online;
  
• access many other benefits, such as viewing a detailed breakdown of your bill, paying your bill online, activating and managing mobile services, and sending Web SMS messages.

You can easily activate Automatic Top-up for any soeasy number through My Cyta.

After signing in to your account, select "Auto Top-up" under the "Basics" category. Then, choose the soeasy number you would like to top up automatically, select the top-up type and the amount you wish to add.

Next, enter your payment method. The credit card you use will be securely saved under your payment methods for the monthly charge.

Once activated, the Top-up will be processed automatically every month on the day you have selected.

You can pay your bill using any of the following methods:

• Online via the Quick Pay service
• Through My Cyta, via the ebill service
• At Cyta shops
• At stores within the Cyta Partner Network
• Through banks
• By Direct Debit

To apply for an itemised bill, the account holder must visit a Cyta shop in person. You must present your ID card if you are a Cypriot citizen, your passport or ID card if you are an EU citizen, or your passport if you are a non-EU citizen.

The itemised bill is available in either paper or electronic format. For more information about the available itemised bill options, click here.

You can also access a full itemised bill through your My Cyta account, provided that you have obtained full-access credentials by visiting a Cyta shop.

Electronic Invoicing (e-Invoicing) refers to the way you receive your bill. Once activated, your bill for your services is sent electronically to your email address in PDF format instead of being sent in paper form.

The service is not activated automatically. You can activate it through My Cyta.

If you have activated e-Invoicing but are not receiving your bill by email, first make sure that you have completed the verification of your email address.

After activating the service, you will receive an email containing a verification link. You must click the link within 48 hours to complete the activation of e-Invoicing. If you do not verify your email address within this period, the service will not be activated.

If you have not received the verification email, please check your Spam folder as well as any other folders in your mailbox, as the email may have been redirected there due to your email security settings.

If you have completed the verification process and still do not receive your bill, please contact the Customer Contact Centre on 132 or visit a Cyta shop.

To reconnect the service, all outstanding amounts relating to the service must be fully settled. In the case of fixed or mobile telephony services, the service will be reconnected (call barring will be removed) by the end of the day the payment is made or by the end of the next working day. For all other services, reconnection will take place within a few hours.

If your service has been disconnected due to an unpaid bill or if you experience any issues with the reconnection process, please visit any Cyta shop or contact the Customer Contact Centre on 132 or online via email, Live Chat, Facebook, or X.

Yes, you can temporarily suspend any of your services at a reduced monthly fee by contacting the Customer Contact Centre on 132 or online via email, Live Chat, Facebook, or X.

The maximum suspension period is 185 days in total per calendar year.