Electronic Invoicing lets you receive your bill in PDF format by email and enables you to manage it through your My Cyta
account (you need to be an ebill customer).
Only your summarised bills will be sent by email. If you receive itemised bills (call statements) you will continue to receive them as you do today (by post/through ebill). Any other written communication will continue by post (e.g. warning letters for disconnection of service).
Electronic Invoicing is the fastest, easiest and most secure way of obtaining your billing information. Specifically, your bill will be sent by email each month and you will be able to monitor and manage it through your My Cyta
Electronic Invoicing offers you many advantages, including:
- Immediate information by email every month as soon as your bill is available.
- Easy access, downloading/saving and/or printing of your bills whenever you wish, 24 hours a day, seven days a week.
- Online storage of your bills for 24 months, thus avoiding the need to keep and archive your printed bills (for ebill customers).
- Online payment of your bill through your My Cyta account (for ebill customers).
- Your contribution to reducing paper consumption (by stopping the posting of your printed bill) which, today, corresponds to 7,5 million sheets of paper annually, thereby saving more than 1.400 trees every year!
- If you are an ebill customer, login to My Cyta
and activate Electronic Invoicing on the menu bar by clicking on “Electronic Invoicing Settings” under “My Cyta > ebill”.
- If you are not a registered user of Μy Cyta, you can activate Electronic Invoicing by entering your email address and customer information on an online application
. Please note that online activation of Electronic Invoicing is only available to Individuals. Businesses should contact their Telecommunications Consultant or any Cyta Business Customer Service Office
Additionally, customers can activate Electronic Invoicing by contacting the Cyta Call Centre on 132 or visiting any Cytashop
and providing their email address, a service number and their bill number.
The electronic bill is an exact copy of your printed bill and contains the same information.
Once you register for Electronic Invoicing, you will no longer be sent a printed bill by post and will receive your bill in PDF format by email.
No. The way you decide to receive your bills will apply to all the summarised bills that you are sent. If you receive itemised bills, you will continue to receive them as today (by post/through ebill). Any other written communication will continue by post.
If you opt to receive your bill by email only, you will only be able to see your last monthly bill online (with full management rights). However, if you wish you can download and save your monthly bills on your computer and thus create your own bill archive.
If you wish to have access to your old bills, you need to register with ebill (Electronic Invoicing “ebill + email” option) which will automatically store your bills for a period of 24 months).
Of course. All you have to do is contact the Cyta Call Centre on 132 or visit any Cytashop
and ask for a print-out of the bill in question. A copy will be sent by post to the address you provide.
Each bill can be sent to only one email address which you will provide. However, if you receive more than one bill, you can link each one to a different email address. To do this you need to connect to My Cyta
and be an ebill customer.
No. The way you pay your bill will not change.
Simply contact the Cyta Call Centre on 132 or visit any Cytashop
and ask to have your printed bills reinstated.
If you asked to receive your bill by email close to the billing date, it is likely that we did not have time to activate your application. If the next month you continue to receive a printed bill by post, please contact us on 132 or through Live Chat on our website or email us at email@example.com
and we will look into the problem.
If you do not receive your bill by email for a particular month, you should contact us on 132 or through Live Chat on our website or email us at firstname.lastname@example.org
and we will look into the problem.