My Cyta FAQ

Electronic Invoicing

What is Electronic Invoicing?
Electronic Invoicing lets you receive your bill in PDF format by email and enables you to manage it through your My Cyta account (you need to be an ebill customer).

Only your summarised bills will be sent by email. If you receive itemised bills (call statements) you will continue to receive them as you do today (by post/through ebill). Any other written communication will continue by post (e.g. warning letters for disconnection of service).
Why should I opt for Electronic Invoicing and stop receiving printed bills by post?
Electronic Invoicing is the fastest, easiest and most secure way of obtaining your billing information. Specifically, your bill will be sent by email each month and you will be able to monitor and manage it through your My Cyta account.

Electronic Invoicing offers you many advantages, including:
  • Immediate information by email every month as soon as your bill is available.
  • Easy access, downloading/saving and/or printing of your bills whenever you wish, 24 hours a day, seven days a week.
  • Online storage of your bills for 24 months, thus avoiding the need to keep and archive your printed bills (for ebill customers).
  • Online payment of your bill through your My Cyta account (for ebill customers).
  • Your contribution to reducing paper consumption (by stopping the posting of your printed bill) which, today, corresponds to 7,5 million sheets of paper annually, thereby saving more than 1.400 trees every year!
What is the registration/activation process for Electronic Invoicing?
- If you are an ebill customer, login to My Cyta and activate Electronic Invoicing on the menu bar by clicking on “Electronic Invoicing Settings” under “My Cyta > ebill”.

- If you are not a registered user of Μy Cyta, you can activate Electronic Invoicing by entering your email address and customer information on an online application. Please note that online activation of Electronic Invoicing is only available to Individuals. Businesses should contact their Telecommunications Consultant or any Cyta Business Customer Service Office.

Additionally, customers can activate Electronic Invoicing by visiting any Cytashop and providing their email address, a service number and their bill number.
What information is included in an electronic bill?
The electronic bill is an exact copy of your printed bill and contains the same information.
By registering for Electronic Invoicing, will I continue to receive a printed bill by post?
Once you register for Electronic Invoicing, you will no longer be sent a printed bill by post and will receive your bill in PDF format by email.
Can I receive some of my bills by email and others in printed form?
No. The way you decide to receive your bills will apply to all the summarised bills that you are sent. If you receive itemised bills, you will continue to receive them as today (by post/through ebill). Any other written communication will continue by post.
With Electronic Invoicing, will I be able to obtain information about previous bills?
If you opt to receive your bill by email only, you will only be able to see your last monthly bill online (with full management rights). However, if you wish you can download and save your monthly bills on your computer and thus create your own bill archive.

If you wish to have access to your old bills, you need to register with ebill (Electronic Invoicing “ebill + email” option) which will automatically store your bills for a period of 24 months).
If I need a printed bill for a particular month, will you be able to send it to me?
Of course. All you have to do is contact the Cyta Call Centre on 132 or visit any Cytashop and ask for a print-out of the bill in question. A copy will be sent by post to the address you provide.
Can my bill be sent to more than one email address?
Each bill can be sent to only one email address which you will provide. However, if you receive more than one bill, you can link each one to a different email address. To do this you need to connect to My Cyta and be an ebill customer.
Will the switch to Electronic Invoicing change the way I pay my bill?
No. The way you pay your bill will not change.
I activated Electronic Invoicing but I have since changed my mind and I wish to continue receiving my bills by post. What should I do?
Simply contact the Cyta Call Centre on 132 or visit any Cytashop and ask to have your printed bills reinstated.
Although I have activated Electronic Invoicing, I still received a printed bill. Why?
If you asked to receive your bill by email close to the billing date, it is likely that we did not have time to activate your application. If the next month you continue to receive a printed bill by post, please contact us on 132 or through Live Chat on our website or email us at enquiries@cyta.com.cy and we will look into the problem.
If I do not receive my bill by email for any month, what should I do?
If you do not receive your bill by email for a particular month, you should contact us on 132 or through Live Chat on our website or email us at enquiries@cyta.com.cy and we will look into the problem.