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My Cyta services
Email My Cyta is the new Cyta unified account that consolidates all Cyta services (manage your bill, manage your mobile or order services online).

New customer?



Send and receive faxes online!

With Fax-on-Email you can associate your fax number with a dedicated email address in the form from which you can send and receive faxes as PDF attachments.

If you have a Hosted Exchange email service, you can continue to use your company’s domain name:

The service requires a broadband telephony number that will be used exclusively as Fax.

  • FAQ
Functions Benefits
Send faxes by e-mail

Efficient electronic management

Save time and increase productivity

Work on the go

Reduced possibility of losing the communication

Save on paper and peripherals

Automatically receive faxes by e-mail
Fax sent confirmation
Send/receive record
Send, copy and forward to more than one recipients using a single command
Electronic archiving
Fax-on-Email Price
Activation fee €11.90 (once off)
Monthly subscription €6.60/month
First month Free
General Features
Mailbox storage 3GB
IMAP, POP Access
Access via MAPI
Antispam and antivirus
Remote Access
Outlook web access
ActiveSync for mobiles


  • Prices include VAT.
  • Prices apply per broadband telephony number, which will be used exclusively for fax.
  • The activation fee is a one-off charge.
  • Calls for Fax-on-Email are charged according to the Broadband (fixed) Telephony pricelist.

To register an application/fault/queries please call 8000 4000.

How do I access my account?

This is the address where you can view your emails online. Please use Internet Explorer for full functionality. If you are using Internet Explorer 11 you need to use compatibility view for this website to have all features.

How do I change my password?

Click options (top right), then click change password. Please note that the new password must be at least 8 characters long and must also contain 3 out of 4 character groups (lower case, upper case, number, special). The password should not contain your name, surname or your domain name.

Go to Change Your Password:

And type your new password:

How do I send a fax?

To send a fax click on new email and insert in the address field [fax:########], then type and/or attach fax body.

How do I add a mobile and/or other portable device (tablet) to my account?

You can add the account to your mobile/tablet device simply by clicking on: new email account. Enter your email and password and set the type as exchange.

What happens if the fax to be sent is a Word document in A3 or other non-standard format? How will this be received on a fax machine?

The fax will be sent as an A4 document.

In case of a busy tone how many times will it try to resend the fax?

It will try twice. In case of failure, a non-delivery report will be sent to the sender.

Regardless the time when I apply for the service, will I receive a free subscription for the first month?

Yes. However, part of the subscription fee, depending on the remaining invoiced days, will be subtracted. For example if the connection is made on the 20th of the month, you will receive a free subscription for the 10 remaining days.

Outlook settings
  • To configure Outlook, close Outlook and go to: control panel → mail → show profiles → create a new profile → add a new account. Then type your email and password. When you select the option Next the configuration will be done automatically.
  • If you have Outlook 2010 or 2013 you can add a second exchange account to your existing Outlook profile. To do this, you click Properties on the existing profile and proceed with adding email and password to configure the account.
  • If you are going to add a second profile to your outlook, remember to change your mail setup. Go to: computers control panel → mail → show profiles and then choose the option prompt for a profile to be used.