A new and upgraded voice call experience by Cytamobile-Vodafone

VoLTE (Voice Over LTE) technology changes the voice call experience on mobile networks, offering better sound quality and use of multiple services while performing a call.


What Is VoLTE?

VoLTE stands for Voice over LTE and that is calls performed through the 4G network.

What are the benefits of VoLTE?
  • Faster calls
  • Better calls quality
  • Ability to use data while performing a call
  • Better customer experience
  • Better battery use
Do I get charged for using VoLTE service?

VoLTE is free of charge.

Do I need MB’s to use VoLTE?


Do I have the VoLTE service while I am using a WiFi network?

Yes. Only browsing is performed through the WiFi network. Voice calls are performed through VoLTE.

Do I have the VoLTE service when I deactivate mobile data on my device?

Yes. VoLTE service is still ON while mobile date is deactivated.

Can I use VoLTE while roaming?

No. VoLTE service is currently unavailable on foreign networks. Voice calls are performed the traditional way.

Can I call a non-VoLTE number?


Can I perform calls while there is not a 4G coverage?

Yes. When there is not a 4G coverage, customers use the 3G network.

Will a VoLTE call be interrupted if I move to a non-4G area?

No. The call will continue through the 3G network.

Why I cannot have MultiSIM service combined with VoLTE?

MultiSIM is currently unavailable in combination with VoLTE.

My device has the option to activate VoLTE. Why I cannot activate it?

In order for you to enjoy a high-quality service your device needs to be authorized first by Cytamobile-Vodafone. This procedure is performed in accordance with the mobile companies. Authorized devices are being added in our website.

How do I activate VoLTE?
  • You need to have a VoLTE authorized device.
  • You need to have VoLTE service in your mobile plan.
  • VoLTE needs to be activated through settings on your device.
I do not wish to have VoLTE service. What do I do?

You can always deactivate VoLTE through settings on your device. You will no longer perform VoLTE calls. However you still remain a VoLTE customer and thus MultiSIM will not be available to you.

I own a VoLTE authorized device according to Cytamobile-Vodafone website. Why do I still cannot use VoLTE?

Make sure you have the latest software update. Remember to do that on a WiFi network so that you do not use MB for the update.

How do I get the latest software update?

Settings > Software update

Settings > General > Software update