Important things to check on your phone before you roam overseas
- soeasy pay as you go is ready to roam with you. Please note that, call forwarding to Voicebox will be deactivated when you travel for your protection. If call forwarding to Voicebox was activated, any calls directed to it would result in international calls being charged to your account. Please remember to activate it when you return to Cyprus.
- Check that the SMS Centre in your mobile is stored in its international format (+35799700000)
- Note and take with you our international customer call centre number +357 22 880 132. You can dial it from any non soeasy pay as you go phone in the country you visit should you encounter any trouble in using the service.
- Roaming in the US - Most major mobile providers in the USA have now retired their 2G and 3G mobile networks. This may impact your connectivity while you roam there.
If you are using a direct dial network, you can call just like when you are at home. You just need to include the appropriate country code.
| |
Direct Dial Network |
Any other network |
| Calling Cyprus |
Dial +357 followed by the phone number you want to reach |
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| Calling anywhere else |
Dial the country code, followed by the phone number |
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| Top-up |
*115*16-digit number# |
*115*16-digit number# |
| Check Balance |
*110# |
*110# |
| European emergency number |
112 |
112 |
| Customer Care |
+35722880100 |
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It is possible that a few networks will not support outgoing calls.
In such a case please try to select another network manually through your mobile phone’s menu.
Sending text messages when you are roaming:
You can send and receive text messages in exactly the same way as you do in Cyprus.
How to top-up while abroad?
There are many ways you can top up while abroad:
Online Top-up
Top-up online fast and easily, via ‘My Cyta’ or My Cyta app.
With a 16digit top-up code
If you have a 16-digit top-up code, you can activate it using one of the following options:
- Enter your top-up code online here
- Via My Cyta app
- Call +35722880100 and follow the instructions
- Dial the code *115*16-digit secret number#
- Call 1883 to top-up another soeasy number
With help from a friend/relative
You can ask a friend or relative to:
- Buy a top-up card and send you the 16-digit secret number
- Activate the code themselves by calling 1883
- Make an online top-up for you