Telephony & Internet FAQs

In order to change the protocol that you use to download your e-mails, find the related settings that correspond to your case below:

• GmailApp
• iPhoneMail
• MacMail
• Office365app
• Office365

Cyta’s incoming mail server is mail.cytanet.com.cy which supports the IMAP protocol using STARTTLS over port 143 or SSL over port 993.

Cyta’s outgoing mail server is mail-out.cytanet.com.cy and supports the use of port 587 with STARTTLS and user identification. You can find the related settings here.

Yes, provided the settings listed in the above answer are used.

Yes, we offer backup for your email mailbox.

This feature includes the automatic creation of backups for your emails, ensuring that your data remains safe and accessible.

To activate the email backup, follow these steps:

1. During your first login to your account, you will be prompted to change your One-Time Password.
   
2. On the next screen, you will have the option to activate the Email Backup feature.
   
3. If you are already logged into your account, you can activate the feature by navigating to Options > Accounts > Backup and then activating the feature.

You can recover your mailbox information by contacting the Cyta Call Centre at 132. Each time email information is retrieved there is a charge of €5 (incl. VAT).

It should be noted that information cannot be recovered where it is related to:

• Messages received or sent before the two-week period or after the last day of backup and
  
• Any other changes made to your mailbox after the last day of backup.

The best way to read your messages is with the IMAP protocol using an encrypted connection (SSL/TLS) which we recommend for your own security.

Yes, you can host your domain name on Cyta’s servers.

If you choose to use both Cyta’s DNS and MX records, you must first contact us at support@cytanet.com.cy so we can create the zones and the email addresses. This ensures that there will be no significant interruption to your email service. If your website is hosted with another provider, please provide us with the IP address of the web server so that this parameter can also be configured.

If you choose to have only your emails with Cyta, then inform your domain administrator (DNS provider) to add the following MX records (after we create your email addresses) so they begin working on Cyta’s servers:

mx1.cytanet.com.cy priority 10
mx2.cytanet.com.cy priority 10
mail-relay.cytanet.com.cy priority 15

Note: Before proceeding with these changes, please send your request to support@cytanet.com.cy so we can take the necessary actions on our side.

If you are using another client, in order for your e-mails to remain on Cyta Webmail, we recommend the use of IMAP protocol.

To block an unwanted email address from sending you emails, you can use the Blacklist feature.

You have the option to block either a specific email address or an entire domain (e.g., @domain.com). Follow these steps:

1. Right-click on the email you want to block.
   
2. Choose one of the following options:
   • Add Sender to Blacklist: If you want to block only that specific sender.
     
   • Add Sender's Domain to Blacklist: If you want to block all emails from that domain.

Similarly, if you want to allow emails from a specific address or domain, you can add it to the Whitelist by following the same process and selecting the appropriate options.

Your email address can be changed; however, the username you use will remain the same. To change your email address, you can call the Customer Contact Center at 132.

The message will be stored in the Junk folder for thirty (30) days and then automatically deleted. If you don't consider an email to be spam, you can select it, right-click, and choose 'Mark as not spam,' and the message will be moved to your inbox.

If you read your e-mails via the IMAP protocol, then you can read the messages that end up in your Webmail “Junk” in a separate client folder from the one you are using. To do this you need to synchronise the “Junk” folder too.

You can change your password by following these steps:

1. Options
2. At the top, select Accounts
3. From the options on the left, select My Account
4. Change Password

Yes, you can do this either directly via mail.cytanet.com.cy or the website https://www.cyta.com.cy/webmail/en  

To enable the password recovery feature for your Cyta email, follow these steps:

- Go to Options
- Select Accounts.
- Put your alternative email on the field Alternative email and then press ok.

You can use this feature from Cyta Webmail login page pressing the word Forgot?