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Internet FAQs

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Cytanet e-mail

How can I access my e-mails?
You can access your e-mails via the website webmail.cytanet.com.cy or through a client such as Microsoft Office, Outlook Express, Windows Mail, etc.
Which are Cytanet’s incoming and outgoing mail servers and which ports do they use?
Cytanet’s incoming mail server is mail.cytanet.com.cy which uses port 110 and supports the IMAP protocol using TLS over port 143. Cytanet’s outgoing mail server is mail-out.cytanet.com.cy and supports the use of port 587 with TLS and user identification. You can find the related settings online at Cyta Forum or you can contact the Cyta Call Centre on 132 or 8000 8080.
Are the settings the same when Cytanet is not my Internet Service Provider?
Yes, provided the settings listed in the above answer are used.
How big can an e-mail be?
The maximum size that you can send/receive is 40ΜΒ.
How big is the capacity of the Cytanet Mailbox?
The capacity of the Cytanet Mailbox is 2GB. When it comes close to being filled, you will be informed of this by e-mail. You can also see the percentage of your mailbox that is used by hovering the cursor over the e-mail address shown above right.
Do you support the POP or IMAP protocols?
Yes, we support both protocols. We also support POP and IMAP protocols using an encrypted connection (SSL/TLS) which we recommend for your own safety. You can find the related settings online at Cyta Forum or you can contact the Cyta Call Centre on 132 or 8000 8080.
How do I transfer my Domain Name tCytanet’s servers?
First you must contact the provider of the webspace that is hosting your site to release your DNS. Then you must talk to your domain name provider to release your DNS and give it the Cytanet DNS so that they can be transferred to us. Our DNS are:
  • ns1.cytanet.com.cy
  • ns2.cytanet.com.cy
If I am using a client such as Microsoft Office, Outlook Express or Windows Mail, how can I see my e-mails with Cytanet webmail?
If you are using another client, in order for your e-mails to remain on Cytanet webmail, we recommend the use of IMAP protocol. You can find the related settings online at Cyta Forum or you can contact the Cyta Call Centre on 132 or 8000 8080.
How can I obtain an e-mail address from Cytanet and how can I create a new e-mail address?
To obtain an e-mail address from Cytanet you need to have an Internet connection with us. With a Cytanet Internet connection, we provide four (4) free e-mail addresses. We set up the first one for you and you can create the other three. To set up these additional e-mail addresses, go to www.cyta.com.cy and to “Μy Cytanet Services”. Log in with the username and password of your first e-mail address and then create a new one.
How can I prevent an unwanted e-mail address from sending me e-mails?
Select the option “Preferences” from the menu, then the options “Mail” and “Spam Mail” and enter the e-mail address you want to block.
Can my e-mail address be changed?
We can change your e-mail address. Your username, however, will remain the same.
Why do you filter e-mails for Spam?
E-mail filtering protects you from Spamming. This is achieved mainly by investigating the source of the Spam e-mails and the sender.
If a message is categorized as Spam where it is saved?
The message will be saved in the “Junk” folder for seven (7) days and then will be deleted.
How long are the messages stored in the “Trash” folder?
The messages are stored in the “Trash” folder for fourteen (14) days and are then deleted.
How can I change my e-mail username and password?
Log in to “Μy Cytanet Services” on the website www.cyta.com.cy with your e-mail username and password that you wish to change. Then on the left of the menu, select “e-mail account” and then “change password”. You can also change your e-mail username and password from your e-mail page. Just, click on your e-mail address shown on the top right on your screen and then select the option “change password” on the drop-down menu that appears.
Can I use my e-mail address when it is temporarily disconnected?
You can do this directly via webmail.cytanet.com.cy. If you try this on the website www.cyta.com.cy you will receive a message that your account is temporarily disconnected.
Can I synchronize my contacts with my mobile phone?
Yes, you can do this by using the cardDAV protocol. On iOS devices the cardDAV protocol is supported without the use of any additional software. On Android devices you will need to use additional software.

You can obtain the software for Android devices from Google Play. There are several options available from which you can choose the one that best suits your needs. Indicative software available is the CardDAV – Sync Beta Marten Gajda, which is offered free or for a fee depending on the facilities the user wants. Please note that the use of such software is at your own risk.
Can I synchronize my calendar with my mobile phone?
Yes, you can do this by using the calDAV protocol. On iOS devices the calDAV protocol is supported without the use of any additional software. On Android devices you will need to use additional software.

You can obtain the software for Android devices from Google Play. There are several options available from which you can choose the one that better suits your needs. Indicative software available are the CalDAV – Sync Beta Marten Gajda and the calDAV Sync Beta. Please note that the use of such software is at your own risk.
Can I synchronize my contacts and my calendar with my computer client, e.g. Microsoft Outlook?
Yes, you can by using the cardDAV and CalDAV protocols respectively. Indicative software available is the iCAL4OL (http://ical.gutentag.ch/). Please note that the use of such software is at your own risk.