Telephony & Internet FAQs

SafeWeb

SafeWeb provides Internet users with enhanced protection from online threats. It protects any device connected to the Internet through an Internet Home product by blocking the access to malicious websites that:

  • are designed to infect your devices with malware and viruses,
  • aim to steal personal information, financial data or passwords.
SafeWeb is provided with Internet Home products.
SafeWeb checks whether a domain name that you wish to visit contains malicious content. In cases where a domain is identified as such, for your own protection, you will be transferred to a page informing you of this and, for security reasons, access to the website will not be permitted.

The main advantages are:

  • reduced risk of exposure to malicious software and viruses,
  • it does not affect the functionality of Internet Home or cause any delay as you browse the Internet,
  • respect for privacy,
  • compatible with other online security services,
  • no software installation required.

Antivirus solutions are software programs that have to be installed on every computer/device. Antivirus protects devices from online viruses and those on external devices such as a USB, an external drive, etc.

SafeWeb offers protection to any device connected to the Internet. During any online communication, it protects devices not only from viruses but from websites that aim to steal personal information. For its correct operation, the Domain Name Service (DNS) must be received automatically by Cyta’s modem and not be altered by the user of the device.

That depends on the level of protection you want. For increased protection, it is best to have antivirus too.
You can deactivate it through My Cyta or by contacting the Cyta Call Centre on 132.