Helpful Tips

Making Calls

Local Calls
To make local calls within the country you are travelling, just dial the number without adding any international codes.

International Calls
To make a call from abroad (regardless of the country where you are), you must dial the country code, followed by the telephone number.

For example, to call to Cyprus: (+357) + telephone number.

Receiving Calls

To receive a call from Cyprus while you are abroad the other person just needs to dial your number, without any change.

Control your charges

There are different ways to control the cost of your roaming bill. Select the one that best fits your needs:

• When you want to contact someone in Cyprus from abroad, it is usually cheaper to have them call you instead of calling them yourself.
  
• Deactivate all Call Forwarding options through your mobile phone menu or by pressing ##21# and then "send". This will allow you to receive calls, but you will only be charged for those calls you answer and not for missed calls forwarded to your Voicebox.
  
• In case you do not want to receive any calls whilst abroad, you can activate the "Always and Unconditionally" Call Forwarding service either towards your Voicemail or any other telephone number in Cyprus. All your calls will then be diverted to your Voicebox or to the telephone number you have chosen without any cost. To listen to your messages, you can call your Voicemail or the other telephone number and do so.
  
• To forward your calls you can enter:
  ** 21 * 123 telephone number # OK to transfer your calls to your Voicebox, or
  ** 21 * telephone number # OK to transfer your calls to a fixed phone, or mobile phone
  
• Check you phone’s settings and adjust them in such a way so that it will not automatically download your mms messages or e-mails so as to avoid any unexpected charges from foreign networks. If you wish you can adjust your settings so as to automatically download the titles of your e-mails and you can then read only the ones you want.

Travelling near country borders

• To prevent accidental connection to a foreign network when travelling close to borders, use manual rather than automatic mobile network selection on your phone and always check the name of the network provider on your phone before using it.
• Also to help avoid accidental data roaming charges turn data roaming off in your mobile device’s settings.

Roaming by sea or air

If you're taking a cruise or planning to use in-flight roaming, it’s important that you check the costs as they vary and are different from standard roaming rates.

Lost/ Stolen Phone

If your mobile phone is lost or stolen while traveling abroad you can call +357 22880300. Cytamobile-Vodafone will bar your SIM card, block calls from your account so that no unauthorised calls can be made. Your pay monthly plan is not terminated, unless you request it specifically.

When you return to Cyprus you can follow the instructions found under the section Mobile FAQs > What should I do if I lose my mobile phone or it is stolen.

For further information on International Roaming, you may contact us as follows: