Why Select a Vodafone Network?
Always select a Vodafone network for easier access to services. When you arrive at your destination you may not automatically connect to the local Vodafone or Vodafone partner network. Select the Vodafone Network to enjoy seamless roaming services just like at home, enjoy better rates for using Data Services and to have easier access to your voicemail and customer care.
To find out the Vodafone Network in the country you are visiting check out Selected Vodafone Network list.
Note: Every time you travel outside Cyprus, upon arrival at your destination, you will receive a welcome text message (SMS) informing you of the applicable roaming charges as well as other useful information.
Making Calls
Local Calls
To make local calls within the country you are travelling, just dial the number without adding any international codes.
International Calls
To make a call from abroad (regardless of the country where you are), you must dial the country code, followed by the telephone number.
For example, to call to Cyprus: (+357) + telephone number.
Receiving Calls
To receive a call from Cyprus while you are abroad the other person just needs to dial your number, without any change.
Control your charges
There are different ways to control the cost of your roaming bill. Select the one that best fits your needs:
When you want to contact someone in Cyprus from abroad, it is usually cheaper to have them call you instead of calling them yourself.
Deactivate all Call Forwarding options through your mobile phone menu or by pressing ##21# and then "send". This will allow you to receive calls, but you will only be charged for those calls you answer and not for missed calls forwarded to your Voicebox.
In case you do not want to receive any calls whilst abroad, you can activate the "Always and Unconditionally" Call Forwarding service either towards your Voicemail or any other telephone number in Cyprus. All your calls will then be diverted to your Voicebox or to the telephone number you have chosen without any cost. To listen to your messages, you can call your Voicemail or the other telephone number and do so.
To forward your calls you can enter:
21 * 123 telephone number # OK to transfer your calls to your Voicebox, or
** 21 * telephone number # OK to transfer your calls to a fixed phone, or mobile phone
Check you phone’s settings and adjust them in such a way so that it will not automatically download your mms messages or e-mails so as to avoid any unexpected charges from foreign networks. If you wish you can adjust your settings so as to automatically download the titles of your e-mails and you can then read only the ones you want.
Lost/ Stolen Phone
If your mobile phone is lost or stolen while traveling abroad you can call +357 22880300. Cytamobile-Vodafone will bar your SIM card, block calls from your account so that no unauthorised calls can be made. Your pay monthly plan is not terminated, unless you request it specifically.
When you return to Cyprus you can follow the instructions found under the section Mobile FAQs > What should I do if I lose my mobile phone or it is stolen.
For further information on International Roaming, you may contact us as follows:
| Useful Numbers |
Charges |
| From Cyprus |
| Call to 132 |
Free |
| Call to +35722880100 |
Local Cytamobile-Vodafone charges |
| SMS to 8000 (with text EU) |
Free |
| From Abroad |
| Call to 132 |
International Roaming call rate to Cyprus |
| Call to +35722880100 from EU countries |
Free |
| Call to +35722880100 from countries outside the EU |
International Roaming call rate to Cyprus |
| SMS to 8000 (with text EU) |
International Roaming SMS rate to Cyprus |
Information on your mobile
Traveling to the European Union? Find out how you can access more information free of charge! Now we have made it even more simple and easy to have more information free of charge for all the rates for our International Roaming services you can use when travelling to the European Union (EU+).
Still in Cyprus?
Before traveling simply call 132 for our Customer Care and ask our operators the information you wish to find out.
Alternatively, send and sms to 8000 with the word «TRAVELEU» and you will receive on your mobile phone easily, fast and free of charge the rates for all the available International Roaming services.
Already arrived to an EU+ country?
We have made sure that you have access to the above information free of charge when you are traveling to countries of the EU+. Simply call +35722880100 and the operators from our Customer Care will be more than happy to respond to any of your questions.
Notes:
1. When traveling to an EU+ country sending an sms to 8000 with the word «TRAVELEU» will be charged at the International Roaming Rates for sending sms messages.
2. When traveling to an EU+ country calls to 132 will be charged at the International Roaming rates for calls to Cyprus.
3. In the EU+ countries additional countries are included since their rates are regulated by EU.