Cytamobile - Vodafone offers you a series of advanced, yet easy to use, services. These services are continuously improved to cover your mobile telecommunication needs both in a personal and professional level.
When connecting with Cytamobile-Vodafone, you have automatic access to a wide spectrum of network services.
Use CLIR (Calling Line Identification Restriction) when you prefer to “hide” your number or the number of the person calling you!
CLIR is available in three versions:
CLIR per call is offered to you without an application.
Permanent CLIR and Incoming CLIR are provided after submitting an application and are available only to customers of the pay monthly plans (not to soeasy customers) .
All three versions of CLIR are free of charge.
With this facility, which allows you to forward your calls to your Voicebox or to any other phone (mobile or fixed) in Cyprus, you can be certain not to miss any incoming calls.
You have 4 Call Forwarding options:
How to program Call Forwarding to your Voicebox
How to program Call Forwarding to a fixed telephone
How to program Call Forwarding to another mobile phone
soeasy customers can only forward their calls to their Voicebox
There is the capability of rejecting calls made from anonymous numbers via the Anonymous Call Reject service.
With Selective Call Rejection you can specify up to 5 numbers and block all their incoming calls.
Call Barring enables you to restrict incoming and outgoing calls.
You have 5 options with Call Barring:
Call Waiting - When you are already talking on the phone and there is a second call on the line, a characteristic tone and a message on your mobile phone display informs you of the second call:
Call Hold - When you are already talking, you can put the call on hold and answer or make
a second call:
In order to be in a position to use the service, you should activate it first:
You can also activate/deactivate the service through your mobile phone menu.
The Conference Calls service enables you to communicate with up to 5 people simultaneously, via your mobile phone. This service will be of great use to professionals, since it eliminates the need for arranging meetings, therefore saving them valuable time.
How to use the service:
The Voicebox is your personal answering machine on a 24-hour basis. It may store up to 20 messages. The use of the Voicebox is straightforward as there are recorded instructions to guide you through.
How to call your Voicebox to listen to your messages
From your mobile phone (easy access):
From a fixed phone or any other mobile phone:
How to call directly another Voicebox to leave a message
From any phone
Enter 123 XXXXXXXX OK
How do you know that you have new messages
A text message appears on your mobile phone display (SMS notification). If you do not hear your messages within the next 25 minutes, then you will receive up to two notification calls as a reminder: the first call 5 minutes after the text message and the second call 20 minutes following the first.
The first time you call your Voicebox
Immediately after you hear the greeting message, following the recorded instructions, you can:
The Voicebox recorded instructions
Process Messages Menu - 1
While you hear a message, you may:
Voicebox Settings Menus
Voicebox Settings Menu for Basic Use – 7
Voicebox Settings Menu for Advanced Use – 8
Activate Missed Call Notification and never miss another call.
With the service Video-Call service the all Cytamobile-Vodafone customers (Pay monthly and soeasy pay as you go) have the opportunity to communicate with sound and picture in real time. That is to say, they can see the person they are talking to, live on the screen of their 3G mobile phone even if they are far apart.
In order to use the Video-Call service, both parties must use a 3G mobile phone and be within the Cytamobile-Vodafone 3G network coverage area. The service does not need to be activated.
The Video-Call service is available and to International destinations with which exists special agreement. Pay Monthly ans soeasy pay as you go indicant video call rate is 62,99 cent/minute, including VAT. Charging is per second without a minimum charge. The charge is flat 24 hours a day, 7 days a week.
When you travel abroad, the service is available for Pay monthly and soeasy pay as you go customers, in countries and networks with which exists an International Roaming Agreement for Video-Calls. Video-Calls from abroad will be charged the same as voice calls.
Activate Mobile Internet to be able to send and receive MMS.
If your phone does not support MMS, you can view the MMS you receive on our page for mobiles that do not support MMS.
How to send
If the person you are sending the message to has his/her mobile phone switched off or is out of the coverage area, then he/she will receive it as soon as he/she is re-connected with the network, provided that this will happen within 72 hours from the time the message was sent. If the recipient is unreachable for more than 72 hours the message will be permanently deleted.
Please note that the character length of the message depends on the coding scheme (alphabet) used by the phone. For example, to send lower case Greek character the phone must be set up to use Unicode and not the GSM alphabet in which case the message can be 70 characters and not 160.
160 characters per SMS may make you feel that it is difficult to express yourself…
Here are a few tips on how to use punctuation marks and abbreviations that can help you make your short messages fun click here.
If you cannot send a text message, then make sure that the number at the service centre option in your mobile´s Messages menu is +35799700000.
There are two types of SMS services available:
1. Services for which the subscriber is charged when sending the message.
The subscriber sends a message to a specific code (Short code) to obtain the desired information. Every time the subscriber sends a message to the specific short code s/he is being charged.
2. Services for which the subscriber is charged when receiving the message (Subscription services).
The subscriber activates the service and s/he is being charged for the messages s/he receives.
Activation can be done with one of the following ways:
The barring facility is an access control mechanism to content services, offered via cybee or via the Third Party Premium Messaging service, available to Cytamobile-Vodafone customers.
It is available to all Cytamobile-Vodafone customers (pay monthly plans and soeasy).
The barring facility allows Cytamobile-Vodafone customers to:
Barring is offered for free.
A charge of €1 plus VAT is applied for either unblocking:
Code of conduct
Within the self-regulatory framework of the mobile telecommunications sector and with the purpose to actively participate in the proper use of value added services by the customers that these services are addressed to (for example content services, videos, MMS), the telecommunications companies Cyta and MTN have jointly signed the “The Cyprus mobile operators Code of Practice for the responsible and secure use of mobile services”, which concerns mainly adult content services.
Cyta and MTN continue to work on the further improvement of this Code of Conduct, taking into consideration the related industry developments in the European market. Within this framework, Cyta and other European mobile telecommunications and content provider companies, with the intermediation of the European Commission, signed on February 2007, a European ”Memorandum for safer mobile use by children and young teenagers”. Within the framework of this agreement, the telecommunications companies of Cyprus that operate mobile services have incorporated the European Memorandum to the existing local Code.
Review the most recent edition of the Code
Have you been receiving malicious or harassing phone calls?
Cyta helps you tackle any unwanted calls!
At Cyta, we carefully design and offer innovative and fully integrated solutions, to enable you to communicate, work and entertain yourself with ease flexibility and personal safety.
We also offer solutions for you to deal with malicious or harassing calls and ensure the safety of your personal information.
Malicious or harassing calls identification
If you receive any malicious or harassing calls, on your mobile phone or fixed line, even if the caller has used the identification restriction, we are in a position, with the technical infrastructure available and in cooperation with the police, to investigate and resolve every incident involving these calls.
You can simply submit a complaint to the police and in person, present to a Cytashop the Complaint Form Confirmation, which will be given to you by the police, along with your identification card, and fill in the Malicious or Harassing Calls form. You can choose between a period of 15 days (charge €6,10 incl. VAT) or 30 days (charge €12,20 incl. VAT), for investigating the calls.
The procedure applies to all Cytamobile-Vodafone customers (pay monthly and soeasy pay as you go plans) and Fixed telephony customers.
When the number of the caller making the harassing calls belongs to:
In no circumstances whatsoever are the details of the caller making the malicious calls given to the person that has submitted the complaint.
A relevant procedure applies to situations involving malicious or harassing SMS messages.
Anonymous Call Rejection Service
The Anonymous Call Rejection Service enables you to reject anonymous calls.
From your mobile phone
You can activate the service simply by sending ON ACR with an SMS message to the number 7000 (charge €2,03) and for deactivation OFF ACR to the same number (charge €1,03).
A call is considered anonymous when the person who makes the call “hides” his/her number either by typing #31# before the number he/she wants to call or if he/she has activated the Calling Number Identification Restriction Service (CLIR).
Calls received from abroad or other local calls whose number does not appear on the screen of your phone will not be rejected. Instead the wording “Private number” will appear on the screen of your mobile phone, as it already applies today.
The Monthly Usage Limit service provides you with the ability to set a monthly limit of use for your mobile pay monthly plan so that you can have better control of your bill.
Note: Prices include VAT.
Provision/ Usage Instructions
The first time you request the service you must visit one of our cytashops in person, since the signing of an application form is required.
The Monthly Usage Limit may be programmed in one of the following ways:
To reconnect your pay monthly plan after a temporary disconnection, you will be charged with a reconnection fee.
Since the processing of call data for billing purposes is carried out periodically and not in real time, there is a possibility that the amount of your monthly bill may exceed the pre-set user limit. Expensive calls to premium numbers, sending/receiving of text messages to/from 4-digit numbers may put you over your limit and with this in mind we recommend that for additional protection you make use of the barring and coded barring services. Also, the Monthly User Limit does not usually include all charges incurred by the use of mobile phones when abroad, due to the delay by foreign networks in sending international roaming call information to Cyta for the relevant charges to be levied.
Use the soeasy Money Transfer service, to transfer money from your soeasy account to another soeasy account!
Dial #105#, select the amount you want to transfer (€2 or €3) and insert the soeasy account to which you want to transfer the money.
After completing this process, you will receive a confirmation message that the transaction has successfully been completed.
You may use the service up to 10 times a month. The first five times are free of charge, while the next 5 times will be charged with €0,25 per transfer. The amount will be deducted from the soeasy account that transfers the money.
The amount transferred is not regarded as a top-up and as result, it does not affect the validity period of the soeasy account to which the money has been transferred. Therefore, the validity period of the most recent top-up still applies. To extend your validity period you are advised to top-up your soeasy.
A new service to make life easier for our soeasy customers is the “Call me back” service. If you run out of airtime and you need to contact someone urgently you can ask them to “Call me back”. All you have to do is press #120#. Soon, you will receive a text message asking you to dial the mobile number of the person you want to contact, if he/she has a Cytamobile-Vodafone connection.
After that, the particular person will receive a text message on his/her mobile phone
“Please Call me back at:XXXXXXXX
CALL ME BACK
The new ‘Switch Plan’ service is offered to all of you who wish to switch between Cytamobile-Vodafone plans. If you are a Cytamobile-Vodafone customer and you wish to change your soeasy pay as you go plan into a pay monthly plan or vice versa you can do it easily and quickly without changing your number. All you have to do is visit any of our Sales Network shops having your passport or I.D. with you and go for it!
In addition to the SIM card that comes with your pay monthly plan, MultiSIM lets you obtain up to 4 more SIM cards.
Talk, text and surf on two devices at the same time
You can call, text or go online with two mobile phones at the same time. All you need is a second SIM card which you will use in your second mobile phone.
You will receive calls and text messages on only one of the two mobile phones which you can activate as follows:
Share your MB on all your devices
You can go online and spread the volume of Mobile Internet (MB) included in your pay monthly plan among your Smartphone, Tablet and Laptop. All you have to do is obtain up to three more SIM cards, in addition to your second one, exclusively for Mobile Internet usage.
MultiSIM requires a connection with one of the following Cytamobile-Vodafone pay monthly plans:
It is important that you keep all your SIM cards in your possession, since they can be used simultaneously. You may need to restart the devices in which they have been placed.
The above prices include VAT.
By connecting your mobile phone to a portable computer you may send and receive fax messages. For receiving fax messages you are given an additional telephone number.
To benefit from the Fax service you need:
The above mentioned is the standard equipment which is required although it may vary according to the terminal equipment used.
The Fax service supports speeds of 2400, 4800 and 9600 bps (Asynchronous connection), depending on the capabilities of your equipment. When completing the application form, be sure to specify which speed you require.
The Fax services (sending and receiving fax messages) are available to all pay monthly customers. A different customer number is given for each of the new services, which is necessary for incoming Faxes and / or Data originating from the fixed telephone network.
For the soeasy pay as you go you can only send fax messages but not receive.
Application forms are available from any of our cytashops. The minimum information required to process your application is the make and model of your mobile phone.
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