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My Cyta services
Email My Cyta is the new Cyta unified account that consolidates all Cyta services (manage your bill, manage your mobile or order services online).
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Call Center facility

A call center tailored to your company’s needs...

With the Call Center facility you improve your customers’ satisfaction with minimal investment.

Description Charges Charging Period
Connection Fee € 31,05 Once Off
Subscription € 25,87 Monthly

Note: Prices include VAT.
 

Call Center facility provides:

Intelligent call routing to increase efficiency and avoid missed calls If your company receives a huge number of incoming calls you can facilitate things for your reception and provide better service for the callers.
Apply queues on your company’s incoming calls to avoid missed or dropped calls. Incoming calls are sorted based on time criteria and they are forwarded internally to be served immediately when an agent is available. The on hold callers are informed regularly about the estimated waiting time while they are listening to music.
Incoming calls history All the incoming calls history is available.
Statistics for the incoming calls You have data about the distribution of incoming calls (answered, not answered to voicemail, dropped), the number of calls that each agent answered, the average time on hold, the average time for a caller to be served from the agent and much more.
Empower your agents Enable agents to manage any situation quickly with peers and supervisors whenever they need support.
Flexibility and Scalability Add or remove agents fast and easy with the click of a button according to demand. You can also route incoming calls from one point to another.
Teleworking and working on the move Support teleworking and agents on the move ensuring 24/7 support with a workforce that can login from anywhere.
Use of multiple devices You can use any device you want fixed, mobile or personal computer to make your company’s calling centre’s efficiency.


Take advantage of the Call Center facility with no upfront capital investment and a low monthly subscription fee.

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