Internet Home Products

Broadband Telephony is a service that can be adapted to your personal communication needs. In particular, it expands your current telephony experience by offering you the following:

• Up to four separate telephone numbers.
• Free supplementary telephony services such as call forwarding, call hold, etc.
• The option to manage online your supplementary telephony services such as call forwarding, call rejection, activating a distinctive ringtone etc.
• The ability to make video & voice calls via your computer using CytaCommunicator software.
• The option of using different types of telephone devices such as:
  • analogue devices or DECT type telephones
  • IP videophones
  • a computer with a headset and camera for videocalls

The Internet Home service provides broadband access to the Internet using the ADSL2+ technology offering the customer e-mail access on the move via the Cytanet WebMail service.

Additionally the following services & facilities are available to the customer:

• Free modem with Wi-Fi and router functionalities.
• One free e-mail address.
• Free provision of antivirus and antispam email protection.
• Free provision of Safe Internet for protecting children from illegal, undesirable and harmful internet content.
• Free Technical Service and Customer Support via 132.

Access to the internet is offered as follows: (i) Advertised speed - this is the speed that is advertised for each product, (ii) Maximum speed - this is the same as the advertised speed, (iii) Normally available speed - this is at least 90% of the maximum speed and is available to the end user twenty-four hours a day, (iv) Minimum speed - this is defined as 80% of the maximum speed.

• Professional groups that number more than 15 persons are offered 5% discount on the monthly subscription of Internet Home.
• Large families are offered 15% discount on monthly subscription of Internet Home service.
• Special Internet Home tariff packages with 61% discount are offered to people with special needs.
• Customers of the Internet Home products can place an order for a 2nd Internet Home product with a discount of up to 51%.