CONNECTED business is Cyta’s comprehensive smart solutions service for businesses. It enables the control, automation and monitoring of compatible smart devices through an app and/or a web portal. The service offers greater convenience in day-to-day operations and, depending on the equipment selected, enables remote management and energy savings.
- Greater convenience in day-to-day operations through smart scenarios and automations
- Remote management and control of devices from wherever you are
- Device usage monitoring and energy savings
- Real-time notifications on the mobile device on which the app is installed
- Built-in cloud video storage with instant access
- Technical support
- The option to add new smart devices and features in the future
To subscribe to CONNECTED business, you must already have an active Internet connection over the Cyta Fiber network (Internet Small Business, Internet Business or Internet Home).
At this stage, you can place your order only at any Cyta store.
Select the devices you require to automate your business, choose the equipment instalment plan that best suits your needs and proceed with your service order. Selecting an instalment plan and the Hub Panel is mandatory when placing your initial order.
A specialized installation team will then contact you to arrange the installation of CONNECTED business.
Yes. The equipment is offered through 36 monthly instalments.
The following equipment instalment plans are available:
- CONNECTED business €360: total instalment value of €360, payable at €10 per month
- CONNECTED business €540: total instalment value of €540, payable at €15 per month
- CONNECTED business €720: total instalment value of €720, payable at €20 per month
- CONNECTED business €900: total instalment value of €900, payable at €25 per month
In addition, the CONNECTED business €180 plan, with a total instalment value of €180 payable at €5 per month, is available to existing customers with an active CONNECTED business service. It can be used as an additional plan for purchasing extra equipment.
VAT is included in the above prices.
The service is available for a monthly subscription fee of €11,99 including VAT.
The subscription includes access to the service and app, management through the platform, cloud storage and technical support. The purchase of equipment through one of the available instalment plans is mandatory and is not included in the above subscription fee.
Installation is subject to a one-off charge of €120. Installation may be offered free of charge during promotional periods.
During the initial phase, installation by a specialized Cyta technical partner is mandatory. At a later stage, self-installation will be supported through QR-code pairing and instructions provided in the app.
Yes. The purchase of equipment requires a 36-month contract.
If the CONNECTED business service is terminated before the end of the 36-month period, an early termination fee of €25 will apply, and all remaining equipment instalments must be paid.
No. You cannot upgrade or downgrade your instalment plan during the contract period.
You may only add the CONNECTED business €180 plan, with a total instalment value of €180 payable at €5 per month, to purchase additional equipment.
You can purchase additional equipment by adding the Connected Business €180 instalment plan, with a total instalment value of €180 payable at €5 per month, and/or by making a one-off payment for the equipment.
Yes. You can add devices at a later stage, either through self-installation for supported devices or by arranging a chargeable technician visit.
Devices that support self-installation can be added through the app by following the instructions provided.
For devices that require technical installation, configuration or electrical work, a technician visit can be arranged for the applicable charge.
A technician visit is available at a charge of €50 per visit and covers:
- installation of additional equipment
- battery replacement
- removal of equipment
- installation of existing equipment at a new location
Additional equipment and batteries are not included in the visit fee and must be purchased separately by the customer.
Yes. The service can be transferred to a new address.
The customer is responsible for transporting the equipment. If the customer would like Cyta to transport the equipment, a charge of €50 applies. Installation at the new location is charged separately at €50 per technician visit.
Proper operation of the service at the new address depends on the availability of an active Cyta Fiber Internet service, network coverage, Wi-Fi connectivity, the electrical installation and whether the devices can be reinstalled.
The transfer of the CONNECTED business service requires the transfer (relocation) of the associated Internet service to the new address.
Yes. CONNECTED business is provided as an add-on to a Cyta Fiber Internet service (Internet Small Business, Internet Business or Internet Home).
CONNECTED business includes a built-in eSIM that provides a backup connection, allowing essential functions to continue operating if the Internet service is interrupted due to a fault.
The CONNECTED business service cannot operate through the backup eSIM if the Cyta Fiber Internet service has been disconnected and/or terminated.
Yes. Through the Connected by Cyta app, you can:
- Remotely manage connected devices
- Create automations and scenarios
- Monitor the operation of connected devices
- Receive notifications
The service offers a wide range of smart devices, including:
- Indoor and outdoor cameras
- Video doorbell
- Smart lock
- Smart plug
- Motion and door sensors
- Water leak sensor
- Smart relay
The list of available devices will be updated as devices are added or removed.
Yes. Depending on the automations/ scenarios you have created, the system sends push notifications for:
- Motion detection
- Door opening
- Camera activation
- Other important events, as configured
Yes. Built-in cloud storage is provided for video recordings from cameras and the video doorbell, supporting up to four cameras.
The app will be available for:
Yes. CONNECTED business is compatible with smart assistants such as Siri. At present, the Alexa smart assistant is not supported in Europe.
At present, a separate account is created to access the Connected by Cyta app.
You can contact Cyta Customer Service by calling 132 for residential customers or 150 for business customers.
The technical team will inspect and, if necessary, repair and/or replace the device. Devices are covered by a two-year warranty.