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My Cyta services
Email My Cyta is the new Cyta unified account that consolidates all Cyta services (manage your bill, manage your mobile or order services online).
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Basic Itemised Bill

Every month you receive at your billing address a summarized Cytamobile-Vodafone phone bill that contains:
  • The Connection charge (only on your first bill).
  • The Monthly subscription charge for the pay monthly plan you have selected. On your first bill, this charge will be reduced to be proportionate to the number of days of the month you have been connected.
  • The total call/text messages/GPRS/etc. charges for the month.
  • Any previous outstanding balance.
  • 19% VAT.

To stay on top of your expenses, apart from the summarized phone bill, you can also choose
to have the Basic Itemised Bill that presents analytically all your voice calls and the summarized cost for text messages.

The Basic Itemised Bill presents the date, the time, the number called, the duration of the call as well as the charge.

We are obliged, by data privacy laws, to conceal the last three digits of the numbers you dial,
except in cases where you can provide a solid reason for doing otherwise. In such cases, you must submit a declaration stating the consent of the user not to conceal the last three digits of called numbers.

 BASIC ITEMISED BILL-RESTRICT DIGITS  

DescriptionChargesCharging Period
Provision ChargeFree of charge-

 BASIC ITEMISED BILL-PERMIT DIGITS  

DescriptionChargesCharging Period
Provision ChargeFree of charge-

 BASIC ITEMISED BILL UPON REQUEST-RESTRICT DIGITS  

DescriptionChargesCharging Period
Provision ChargeFree of charge-

 BASIC ITEMISED BILL UPON REQUEST-PERMIT DIGITS  

DescriptionChargesCharging Period
Provision ChargeFree of charge-

 REISSUING OF BASIC ITEMISED BILL-RESTRICT DIGITS  

DescriptionChargesCharging Period
Provision Charge€ 10,16Once Off

 REISSUING OF BASIC ITEMISED BILL-PERMIT DIGITS  

DescriptionChargesCharging Period
Provision Charge€ 10,16Once Off
Note: Prices include VAT.

Provision/ Usage Instructions
You can pay your phone bill in any of the following ways you find convenient:
  • Cash payment at all cytashop
  • Standing order at your bank
  • Payment at all commercial and co-operative banks
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