Purchase Withdrawal
In accordance with the Law on Consumer Protection Law 112 (I) 2021, consumers have the right to withdraw from the goods purchase agreement within fourteen (14) days from the date of purchase through the eShop. A sample of the withdrawal form is attached hereto.
For Electronic Communication Services the right of withdrawal and/or termination is subject to the provisions of Termination of the General Agreement and the Special Terms of the Services.
Regarding the devices available through the eShop, refunds or exchanges are accepted provided that:

• They look like new (they are in a working order, have not suffered any significant damage, are not declared as stolen or lost and there are no security programs).
• They come with all accessories and original packaging.
• They come with all the gifts that were given along with any specific offer.
• The return is accompanied by the original receipt of purchase.

It is noted that in case of returns, all personal data (mobile phone, tablet, computer or wireless data, recordings or videos) must be removed from the devices. Cyta is not responsible for any personal data that are included in the returned product or the product for exchange and offers no guarantee for the preservation of that data (personal or otherwise) upon the product’s return, exchange, or repair.
Returns or exchanges are not accepted in labor and/or service installations, disposable products, such as unsealed bluetooth headsets and unsealed computer software.
Customers can return/exchange a product at any Cytashop provided that the above terms are satisfied.
Customers may also send their defective devices via a courier service company at the Acropolis Building (eShop), Ious 2, 2012 Strovolos after communication via email to webshop@cyta.com.cy. In such cases, Customers must bear the delivery costs.

Defective Goods Return Policy
Goods are considered defective if they exhibit, inter alia, any of the following signs of damage and provided that the damage did not result due to the customer’s fault:
- It will not switch on or switches off permanently
- The display has a defect
- The buttons do not work
- The camera module is defective
- Calls cannot be received or made
- SMS sending is interrupted
- The microphone or speaker is defected
- It does not charge
It is noted that the goods are confirmed as defective by an authorized manufacturer workshop.
The defective goods must be returned within one (1) year from the day of delivery and must be returned in their original packaging with all their accessories (accessories, user guides, etc.) accompanied by the original proof of purchase.
The defective return policy only applies to the following categories of goods: mobile phones, cordless phones, tablets, laptops, VMB USB sticks and Wearables & Gadgets. For Apple products, it is a prerequisite that the device is not registered and activated on the Apple platform.
Customers may return the defective goods either at a Cytashop, or send it by courier to the Acropolis Building (eShop), Ious 2, 2012 Strovolos, after communication via email to enquiries@cyta.com.cy.
If it is determined that the goods are defective, or the goods do not match the description/features, or do not match the specifications of the advertisement, or do not have the quality and performance that usually goods of this type have, then the customer is entitled in the following order of priority:
(i) Repair of the product.
(ii) Replacement of the product.
(iii) Reduction in the price of the product.
(iv) Cancellation of the contract and a full refund.
The customer is not entitled to withdraw from the goods purchase agreement, if the lack of compliance is insignificant.
In case the goods are covered by the defective goods return policy, the customer will not be charged shipping costs. In any other case the shipping costs are borne by the customer.