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Special Tariff Packages

Within the framework of Cyta's obligations to provide Universal Service, Special Tariff Telephone Connection Packages are provided to customers who fulfill certain criteria. These specific packages concern the provision of analogue line and are available to individuals on low income or those with severe disabilities and/or serious communication difficulties.

Eligible for these packages are individuals on low income and individuals with severe motor disabilities or at a stage prior to motor disability, deaf, blind or with a child belonging to one of these categories.

In all cases there are specific criteria and relevant documents that must be submitted to Cyta proving the customer's entitlement to the Special Tariff Packages.

 SPECIAL TARIFF PACKAGE FOR INDIVIDUALS WITH LOW INCOME  

DescriptionChargesCharging Period
Connection Fee€ 25,00Once Off or 12 Monthly Installments
Subscription€ 8,28Monthly
Transfer Fee€ 12,50Once Off or 12 Monthly Installments

 SPECIAL TARIFF PACKAGE FOR INDIVIDUALS WITH SPECIAL NEEDS  

DescriptionChargesCharging Period
Connection FeeFree of charge-
SubscriptionFree of charge-
Notes:
  1. Prices include VAT.
  2. For individuals with low income the current calling charges are apply.
  3. For individuals with special needs the first 100 min of National Calls to Fixed, Mobile and Internet monthly are free of charge.
Provision/ Usage Instructions
In accordance with the 2018 decree on setting Special Tariff Packages for low-income individuals and those with special needs, announced by the Commissioner of Electronic Communications and Postal Regulation, on 23 February 2018, the following terms and conditions apply from 30th of March 2018 to Special Tariff Packages for low-income individuals and those with special needs:

A. Eligibility

(a) Individuals with special social needs, suffering from:
  • Persons with permanent or severe kinetic or other severe or total physical disability, disability,
  • Persons with permanent or severe visual impairment,
  • Persons with permanent or severe acoustic impairment,
  • Persons with permanent or full mental disability, and
  • Persons with permanent or severe mental disability.
(b) Low-income individuals
  • Recipients of state benefit from the Social Welfare Service.
  • Recipients of the Minimum Guaranteed Income from the Welfare Benefit Management Service.
(c) Minors

In cases where minors belong to one of the categories in section A (a) above, their parents or guardians are eligible for the Special Tariff Package, provided that they live together in the same home, upon presentation of the following documents, in additional with the documents state in section B1. and B4. :
  • The birth certificate of the minor.
  • The parent’s or guardian’s identity card.
  • Proof of guardianship of the minor (e.g. Court Order) in cases where the minor has been placed under guardianship.
B. Monitoring Mechanism

The mechanism for monitoring the true state of an individual aims to ensure that there is no abuse of the system and for this reason any certificates/confirmations, depending on each case, issued by the responsible authorities, must be presented to Cyta by the applicant for the Special Tariff Package:
  1. Integrated Disability Assessment Report by the Department for Social Inclusion of Persons with Disabilities stating the person's disability extent as Serious or Total with a permanent period of validity.
  2. Certification by the Social Welfare Service that the person is a state benefit recipient,
  3. Confirmation from the Welfare Benefit Management Service that the individual is the recipient of the Minimum Guaranteed Income.
  4. In relation to persons with mental handicap a certificate stating that the person is registered in the Committee for the Protection of Mental Handicap Persons and he/she is not institutionalised.
C. Terms of Provision:
  • A fixed line (PSTN) for eligible physical persons is provided for a single home with a distinct address.
  • Cyta will accept that eligible minors live in the same home as their parents/guardians on the basis of a signed statement by the parent/guardian in which attention is drawn to the law on false declarations.
  • Special Tariff Packages for individuals will be provided only to eligible physical persons.
  • Special Tariff Packages for individuals will apply only to individuals (members of households) whose permanent residence is in Cyprus, as determined by the Republic of Cyprus.
For more information visit any cytashop, or contact the Cyta Call Center at 132.
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