To disconnect your analogue line, call 8000 7676
(free of charge) from
any telephone. For calls from abroad, service availability and charges may vary
according to your provider. To disconnect your broadband telephony, call 132.
Your call will be answered by an automated system which asks you to dial the
number that wish to disconnect.
If you are calling from a number other than your own, the system will ask you to
enter your Cyta Customer Number, which applies to the number you wish to
disconnect. This number appears in the top right corner of your monthly bill. If
you have difficulty finding this information, call 132 for assistance.
The system will then inform you how many days your line has been disconnected so
far and will ask you to select disconnection or reconnection of the line.
To reconnect your line, call 8000 7676
as above and follow the same
procedure as for disconnection.
Disconnection / Reconnection Of Holiday Home Telephone Line
is useful if
you have a second home that you use for only a few months a year or if you spend
more than six months a year away from home.
Disconnection / Reconnection of Holiday Home Telephone Line
is available to
all Cyta fixed telephony subscribers. Subscribers who
also have Internet Home, DSL Access Home and/or Cytavision may also disconnect
their fixed line provided that they have first temporarily disconnected
their broadband services
This Package is not available to ISDN customers and for Special Tariff
Telephone Connection Packages.
Your telephone facilities will be disconnected with the line and will
automatically be reconnected with it at no charge. During the disconnection
period, you will not be charged a monthly subscription for any facilities or for
the line, provided that the total disconnection period does not exceed six
months in a given year. At the expiry of six months, together with the line
rental charge, your monthly subscription will resume for any facilities
connected to the line before it was disconnected.
If you wish, you may disconnect your line for more than six months but for any
longer period you will be charged the regular monthly line rental, even though
your line will remain disconnected.