In order to avoid network congestion and to protect the quality of service provided to customers, Cyta implements a Fair Usage Policy, which provides that the RED Plans, which include unlimited local minutes and /or local SMS, are offered only for interpersonal communication and for private, personal use of the service. Under no circumstances is their use allowed for profit purposes or for resale of the service. Interpersonal communication in this respect refers to the standard person-to-person calls and sending of SMS from the hand of a human. Therefore, unlimited use is prohibited for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine to machine communication, Cellular Trunking Units (CTUs), or any other activity that Cyta considers to be non standard usage or not fair. In case of breach of this condition, Cyta has the right, upon notice of the customer to apply charges, to transfer the client to another program and/or disconnect temporarily or permanently terminate the service without any further notice.
Thank you for reaching out!
We will be back online at 7:00 am.In the meantime, check out our support sections:
We use cookies to improve your experience on this website. Click on “Accept all” to accept all cookies or “Settings” to view our Cookie Policy and to choose a personal cookie setting
My Cyta collects profile information for personal recommendation purposes. You can manage your data settings and personal recommendations at My Cyta
My Cyta enables registered and/or verified Cyta customers to manage their services for contract performance purposes. All customer Personal Data are processed according to Cyta’s Privacy Policy. Customer Personal Data shall be processed for the purposes of services management by Cyta and Cyta’s Processors, Vodafone Sales & Services Ltd and their sub-Processors within EU and outside the EU. My Cyta collects profile information for personal recommendation purposes. You can manage your data settings and personal recommendations at My Cyta (“privacy policy settings”) after log-in. This service is available to Cyta’s customers only.