eShop Terms of Use

The website www.cyta.com.cy includes the electronic shop (eShop) providing goods and services offered by the Cyprus Telecommunications Authority, Telecommunications Street, Strovolos, PO Box 24929, CY-1396, with tax identification number 19101227X, VAT registration number 90000005D, telephone number 22701000 and contact email enquiries@cyta.com.cy.

eShop customers must be at least 18 years of age. The use of the eShop and the delivery of goods and services can only take place within the Republic of Cyprus.

1.1  eShop customers ordering Cyta Services must have previously signed the General Agreement for the Provision of Electronic Communications and the Special Terms of the Services at any Cytashop.

1.2  Cyta Services are governed by the General Agreement for the Provision of Electronic Communications and Special Terms of the Services. Subscribers are provided with a copy of the General Agreement upon signing the Agreement at the Cytashops.

2.1  Order Confirmation
Upon receiving an online order for any goods/services, Cyta will contact the customer via email (at the email address indicated by the customer) and/or by telephone to confirm the purchase.

2.2  Order Cancellation
The order can be canceled:
- When the order is not yet complete.
- When the provision/delivery cannot be made within the time limits set and the customer does not wish to complete the order.
- When the customer does not accept the goods (only valid if the order concerns devices e.g. mobile phones, tablets, laptops, etc.) upon delivery of the order for the following reasons:
(i) The customer has changed his mind (in this case the customer will bear the shipping costs).
(ii) The goods are defective and cannot be replaced.
-From Cyta in case of limited availability of devices, wearables and / or accessories.
It is noted that the customers also have the right to withdraw from the goods (=devices) purchase agreement in accordance with paragraphs 6 and 7 below.

2.3  Order Modification
Changes cannot be made upon completion of the order cycle. If the customer wishes to change his/her order, he/she should cancel it (provided that it is done during the above stages) and place a new order.

2.4  Availability of Goods
If any goods or services are not available, customers will receive an email or a telephone call within a reasonable time from placing the order, informing them on the estimated time of provision/delivery. In this case customers have the right, if they deem the timeframe to be unsatisfactory, to request the cancellation of their order.
It is noted that for the sale of devices, priority is given to customers who purchase a device with a mobile subscription plan.

2.5  Order Delivery
The delivery of goods/services to the customer is only made upon presentation of the original identity card of the person requesting the order.

3.1  Payment of orders is made by charging the customer's account. In case of purchasing devices, customers can pay by credit or debit card.

3.2  Cyta takes all necessary measures to ensure the security of data and transactions made online. The transaction details (transaction number, subscriber identification number, payment amount, IP address), which Cyta collects and processes are used exclusively for the sole purpose of taking, executing and completing an order and/or payment. When an order is completed successfully, the customer’s account balance is updated within the Cyta systems.

3.3  For any query and/or questions regarding the use and charges of the products/services/goods, customers can contact 132 or email us at enquiries@cyta.com.cy.

3.4  Cyta accepts:
- Cancellation requests in accordance with paragraph 2.2 above.
- Requests to withdraw from the goods purchase agreement in accordance with paragraph 6 below.
- Returns only in the cases described in paragraph 7 below.

4.1  The provision/delivery of an order is usually made within two (2) to four (4) working days from the day the order is placed. In exceptional cases, and provided that the customer has been informed accordingly, the order provision/delivery time may be extended.

4.2  In cases of ordering a device, customers have the option to pick-up the device at a Cytashop of their choice or to receive it via courier.

4.3  If the customer chooses to pick-up his/her device from a Cytashop or to have the device delivered to his/her home by a courier service, then there will be no additional charges.

In cases where a customer resides in remote area, where home delivery is not possible, he/she should opt to pick-up the device from a Cytashop.

4.4  If for reasons of force majeure, Cyta is unable to deliver the goods within the specified time, the customer will be contacted as soon as possible in order to confirm whether he/she still wishes to continue with his/her order.

All devices sold through the eShop are covered by the warranty of the current Cypriot Legislation Law154(Ι)2021 . The warranty is valid from the day of delivery of the goods.

5.1  Manufacturer Warranty
The warranty covering the device expires when:
a) The warranty period has expired from the date of purchase.
b) The damage is caused by the owner / customer. Such cases are for example corrosion due to liquid or moisture entering the device, external batter, unauthorized intervention in the device, etc.

5.2  Guarantee under the Cypriot Legislation
Cyta applies the 2-year guarantee according to the Certain Aspects concerning contracts for the Sale of Goods Law of 2021 (Law 154 (I) / 2021) which applies to defects in the device upon delivery. Under the Law, Cyta is liable for any lack of conformity (eg. device defects) which exist at the time the device was delivered, and which are made known to Cyta within a period of two (2) months from the date the customer detected the lack of conformity.

These complaints must be submitted to Cyta no later than one (1) year after delivery of the device. After the one-year period expires, the responsibility for proving that the defect existed at the time of delivery lies with the buyer.

5.3  Support procedures for Apple Products
Ιn addition, for Apple products, the support procedures set by Apple are in effect and are applied by its authorized laboratories in Cyprus.

6.1  In accordance with the with the Law on Consumer Protection Law 112 (I) 2021consumers have the right to withdraw from the goods purchase agreement within fourteen (14) days from the date of purchase through the eShop. A sample of the withdrawal form is attached hereto.

For Electronic Communication Services the right of withdrawal and/or termination is subject to the provisions of Termination of the General Agreement and the Special Terms of the Services.

Regarding the devices available through the eShop, refunds or exchanges are accepted provided that:

  • They look like new (they are in a working order, have not suffered any significant damage, are not declared as stolen or lost and there are no security programs).
  • They come with all accessories and original packaging.
  • They come with all the gifts that were given along with any specific offer.
  • The return is accompanied by the original receipt of purchase.

6.2  It is noted that in case of returns, all personal data (mobile phone, tablet, computer or wireless data, recordings or videos) must be removed from the devices. Cyta is not responsible for any personal data that are included in the returned product or the product for exchange and offers no guarantee for the preservation of that data (personal or otherwise) upon the product’s return, exchange, or repair.
6.3  Returns or exchanges are not accepted in labor and/or service installations, disposable products, such as unsealed bluetooth headsets and unsealed computer software.

6.4  Customers can return/exchange a product at any Cytashop provided that the above terms are satisfied. Customers may also send their defective devices via a courier service company at the Acropolis Building (eShop), Ious 2, 2012 Strovolos after communication via email to webshop@cyta.com.cy. In such cases, Customers must bear the delivery costs.

7.1  Goods are considered defective if they exhibit, inter alia, any of the following signs of damage and provided that the damage did not result due to the customer’s fault:
- It will not switch on or switches off permanently
- The display has a defect
- The buttons do not work
- The camera module is defective
- Calls cannot be received or made
- SMS sending is interrupted
- The microphone or speaker is defected
- It does not charge It is noted that the goods are confirmed as defective by an authorized manufacturer workshop.

7.2  The defective goods must be returned within one (1) year from the day of delivery and must be returned in their original packaging with all their accessories (accessories, user guides, etc.) accompanied by the original proof of purchase.

7.3  The defective return policy only applies to the following categories of goods: mobile phones, cordless phones, tablets, laptops, VMB USB sticks and Wearables & Gadgets. For Apple products, it is a prerequisite that the device is not registered and activated on the Apple platform.

7.4  Customers may return the defective goods either at a Cytashop, or send it by courier to the Acropolis Building (eShop), Ious 2, 2012 Strovolos,  after communication via email to enquiries@cyta.com.cy.

7.5  If it is determined that the goods are defective, or the goods do not match the description/features, or do not match the specifications of the advertisement, or do not have the quality and performance that usually goods of this type have, then the customer is entitled in the following order of priority:
(i) Repair of the goods.
(ii) Replacement of the goods.
(iii) Reduction in the price of the goods.
(iv) Cancellation of the contract and a full refund.

7.6  The customer is not entitled to withdraw from the goods purchase agreement, if the lack of compliance is insignificant.

7.7  In case the goods are covered by the defective goods return policy, the customer will not be charged shipping costs. In any other case the shipping costs are borne by the customer.

8.1  The eShop includes content (e.g. information, names, photos, illustrations) and products from third parties.

8.2  Cyta accepts no responsibility in the event of any deviations regarding the goods prices as well as a difference between the picture displayed to the actual goods purchased by the customer. The eShop may provide links to third party websites for which the third parties are solely responsible.

This website includes the eShop of Cyta. The entire content of the eShop is Cyta’s intellectual property and is protected by law.

10.1  Cyta makes every effort for the maintenance and availability of the eShop. Cyta has the right to modify and/or discontinue all or part of the eShop temporarily or permanently with or without prior notice to customers for maintenance or upgrade purposes, or for any other reason.

10.2  Cyta makes every effort to protect the eShop from viruses. Nevertheless, it cannot guarantee that it will never be threatened by any viruses and for this reason, each customer must ensure their own protection (antivirus, virus scanners, etc.) prior to the use of the eShop or eShop information, software or content on the customer’s computer.

Customers may not use the eShop for / to:
(a) The transmission and/or dissemination in any way of any content and/or electronic messages which are illegal, harmful, threatening, abusive, harassing, defamatory, libellous, malicious, pornographic, indecent, which infringes the private life of third person or otherwise unsuitable.
(b) Discrimination, degradation or offence of any person or a group of persons, based on religion, sex, race, nationality, age or disability.
(c) Harm minors in any way.
(d) Transfer of any content and/or electronic messages that they have no right to send, including proprietary and confidential information.
(e) Sending or disseminating any content and/or electronic messages that infringe the patent, copyright, trade mark, service mark, trade secret or any proprietary rights of any person.
(f) Collection, use, storing or surveillance of personal data.
(g) Offend the Constitution or any Act or International Convention applicable in the Republic of Cyprus.
(h) Hacking or attacks to the Service network and/or Cyta’s clients’ systems or networks.

12.1  Cyta undertakes, based on the legislation for the protection of personal data (European Regulation 2016/679, Law 125 (I) / 2018), to take the necessary measures for the protection of personal data and to respect the privacy of its subscribers and maintain a Privacy Policy.

12.2  Rights and Obligations of Subscribers:
Cyta Subscribers have the right to be informed in writing for the purposes of processing data concerning them, by applying to the Secretariat and Administrative Services, Telecommunications Street, PO Box 24929, Nicosia.

Cyta shall inform its subscribers in the event that their data will be legally disclosed to third parties.

Subscribers must protect all confidential information they are sent. Access codes and passwords are strictly personal and Cyta is not responsible in case they are lost or stolen. In the event of a loss or theft of access codes/passwords, subscribers should inform Cyta as soon as possible.

12.3  Customers of the eShop should never reveal their password, since it is used to access their account. Also, they should log off their account when they have finished browsing Cyta's website, so that people that will use the same computer (after them) do not have access to their data.

Customers are informed of the availability of goods/services through appropriate verbal notifications. The online offers found on the eShop are always valid while stocks last. All prices include VAT. Cyta reserves the right to change prices without prior notice to the customer. The customer always pays the price marked on the internal price lists for the specific product/service at the time of ordering.

Cyta’s liability for its goods and services is specified in the General Agreement for the Provision of Electronic Communications, the Special Terms of the Services and the Manuals of the Products/Services the customer orders online.

For any complaints regarding Cyta or its Services or its Customer Care, customers may refer to:
(i) The Customer Services, either by visiting one of the Cytashops in person, or by calling the Call Centre at 132.
(ii) Online at: http://www.cyta.com.cy/suggestions-and-complaints.
(iii) The Consumer Protection Service according to the Consumer Protection Law N. 112 (I) / 2021.
(iv) The online dispute resolution platform at: http://ec.europa.eu/odr.