Cyta Rewards Scheme

Participation Information, Terms & Conditions

The Cyta Rewards Scheme ("Scheme") is a customer reward Scheme for Individual and Business Customers of Cyta's postpaid services which rewards Participants with gifts through the Scheme’s functions. Prepaid services are excluded from the Scheme. The Scheme is managed from the My Cyta app or from the website in the case of Individual customers and from the website in the case of Business Customers

2.1  The following customers of Cyta are eligible to participate in the Scheme (thereafter “Participants”):

- Cyta' s Individual customers who receive and pay a monthly bill for at least one of the following postpaid services:

  • Mobile Pay Monthly Plan (Classic, RED, Freedom, RED Family & Black)
  • Internet Home
  • Cytavision (Value Pack, Variety Pack, Cyprus Football)

- Business Customers of Cyta that:

  • receive and pay a monthly bill for at least one postpaid service and   
  • have the Electronic Invoicing service activated which enables them to receive their monthly bills electronically via email and enables them also to access the Cyta Rewards Scheme. To activate the Electronic Invoicing service, the Authorized Representative of the Business Customer, may call the Business Call Centre at 150.  

The Public and broader Public Sector, Semi-Government Organizations and other Public Organizations, Local Authorities, Political Parties, and Trade Unions are not entitled to participate in the Scheme. National and International Wholesale Market Business Customers and Cyta's Subsidiary Companies are also not entitled to participate in the Scheme.

2.2  Cyta reserves the right to cancel participation of any of the Participants, at any stage, in the event of an abuse of services or benefits of the Scheme.

2.3  If it is established that a Business Customer that is not entitled to participate in the Scheme, as per paragraph 2.1, is inadvertently participating in the Scheme, then Cyta will proceed to cancel its participation, without prior notification. Accordingly, Business Customers that are not eligible to participate in the Scheme, should notify Cyta and request cancellation of their participation, if they find out that they are inadvertently participating in the Scheme.

Deletion of Participants: Customers who are Individuals and who do not wish to participate in the Scheme can call the Call Center at 132. Business Customers’ Authorized Representatives can call the Business Call Center at 150.

4.1  Points (Stars) Collection: Participants  with each payment of their bill will be automatically rewarded with points referred to as "Stars".

4.2  Instant Win “Shake it”: “Shake it" is a special function that appears four (4) times every month on the website and the participant can win additional gifts, promotions, draw tickets and Stars, which have a specific validity period. The participant cannot claim prizes that have not been used in the previous times and have expired.

4.3  Grand Draw: The Grand Draw is available on the Scheme's website and enables Participants to take part by accumulating entries with various actions or by redeeming Stars.

4.4  Missions: The participant is invited to achieve specific actions which are mentioned on the website and which alternate every month. The participant completing the missions will be rewarded with Stars or Draw tickets or other prizes.

Cyta reserves the right to utilize different ways of participation of Participants, based on commercial criteria.

5.1  General: Participants will accumulate Stars in their Scheme account, which each payment of their monthly bill, at any Cyta customer service point (Cyta Shop, Partner Store, Cyta website, My Cyta app, Bank transfer, Bank Standing Order/Direct Debit etc.).

5.2  Additional Stars: The Participants may earn additional Stars, which will be credited to their Scheme account, through the various Ways of Participation  described in Term 4.

5.3  How to earn Stars: Stars are earned one day after the payment of the monthly bill or immediately after the completion of any other action undertaken on the Scheme’s website which earns Stars as a reward.

5.4  Stars Earning Rate: The Stars accrued for each monthly bill payment are equal to the payout amount (€1 = 1 Star)

5.5  Stars Validity:

Stars earned: Expiration Date:
From 30/11/2022 – 31/12/2023 31/12/2024
From 1/1/2024 – 31/12/2024 31/12/2025
From 1/1/2025 – 31/12/2025 31/12/2026

After the expiration date, the Stars are deleted and may not be redeemed for a reward or money.

5.6  Redeem Stars: The redemption of the Stars can be done through the special website of the Scheme where the available gifts are presented (Rewards Shop). They can also be redeemed for Grand Draw tickets.

5.7  The right to redeem Stars on behalf of a Business Customer is only granted to the person who has received a special authorization as the Legal Representative of the Business Customer to receive electronically via email, through the Electronic Invoicing service, the monthly bills of the services provided by Cyta, to gain access to the Cyta Rewards Scheme through a link that will be sent to the electronic invoicing email address and to redeem users' Stars. Legal Representatives of Business Customers may submit/revise their authorisations to the email address or at any Cyta store.

6.1  The Draws are carried out within the framework of the Scheme and all the rules of the Scheme apply.

6.2  The prizes for each draw are announced on the Scheme's website.

6.3  The lucky winners will be determined by the draws that will take place at the announced dates.

6.4  The lucky winners will be informed via phone and will also be posted on Cyta’s pages on Social Media.

7.1  The Participants may receive rewards from the following categories:

  • Telecommunications Rewards (services) which can be Discounts for Mobile, Internet, Cytavision and other services, for a specific period of time. These discounts are applied to the monthly bill of Participants and are activated from the current month.
  • Special Discounts/ Gift Vouchers: Participants in the Scheme may benefit from special discounts and/or gift vouchers offered through the Scheme.
  • Prize Draws: Various prizes (travel experiences, electronic devices, smartphones, etc.) which will be given to the lucky winners after a draw.

7.2  Cyta is not responsible for any incorrect or inexplicit description of the rewards offered by third-party cooperating companies on its website and reserves the right to changes, corrections and/or modifications.

7.3  Rewards are specific, personal and may not be transferred, exchanged or replaced with other rewards or exchanged for cash at any price value.

7.4  Cyta reserves the right to change the rewards as well as their quantity after a corresponding change on the Scheme's website.

7.5  Cyta reserves the right to include new rewards or remove existing rewards from the Scheme without any notice to Participants.

7.6  Cyta reserves the right to make available in the Rewards Shop different rewards to Participants based on commercial criteria.

8.1  Cyta will not be liable for any direct, indirect or incidental damages and costs that may result from any delay in the delivery of the rewards or from any other reason. Cyta is not liable for any Civil or Penal responsibility towards any Participant or third party for any accident and/or damage and/or bodily or material damage caused to them during use of any of the prizes or any other cause.

8.2  Cyta’s responsibility for any of Cyta’s services and goods is defined in the General Agreement for the Provision of Electronic Services, the Special Terms of Services and the Manuals of the goods/services acquired by the customer. Cyta is not accountable for  any of the products or services provided by third-party cooperating companies and which are offered as rewards to Participants.

8.3  Participants are responsible for the safe management of their Scheme account and Cyta shall have no liability in the event of any loss of the login credentials or unauthorized access and/or redemption of Stars by an unauthorized person.

Cyta has the right to promote the Scheme/Scheme and the winners thereof through the media.

10.1  For the participation to the Cyta rewards scheme the processing of certain Personal Data of the customers or their authorized representatives will be required, for support, promotion and provision of the services offered under the scheme purposes. This Personal Data shall not be transferred to any third-party cooperating companies by Cyta.

10.2  Rewards are redeemed using unique codes, which the Participants obtain either by redeeming their Stars or through the other mechanisms of the Scheme. The Participants shall present the unique code to the stores of the third-party cooperating companies, or submit it electronically, to get their rewards. When redeeming the code and depending on the type of reward, some personal data of the Participants may be requested by the third cooperating companies to get their reward (e.g. discounts for bookings to airlines). This data shall be provided by the Participants to the third-party company which shall be solely responsible for the protection of the Personal Data provided by the Participants, and for receiving all required consents where needed according to the applicable data protection legislation.

10.3  The processing of Personal Data by Cyta and Cyta's Private Life settings are described at the Privacy Policy.

Cyta reserves the right to amend the terms and conditions of the Scheme at any time without prior notice. In this case Cyta will have no obligation to compensate the Participants in any way.

Furthermore, Cyta may suspend and/or terminate the Scheme or any part thereof at any time, at its sole discretion, with one (1) months’ notice to Participants.