If you receive any malicious or harassing calls, on your fixed line, even if the caller has used the identification restriction, we are in a position, with the technical infrastructure available and in cooperation with the police, to investigate and resolve every incident involving these calls.
You can simply submit a complaint to the police and in person, present to a Cytashop the Complaint Form Confirmation, which will be given to you by the police, along with your identification card, and fill in the Malicious or Harassing Calls Form.
You can choose between a period of 15 or 30 days, for investigating the calls.
| Description | Charges | Charging Period |
| Investigate the Calls for 15 Days | € 7,14 | Once Off |
| Investigate the Calls for 30 Days | € 14,28 | Once Off |
Note: Prices include VAT.
The procedure applies to all Fixed telephony customers and Cytamobile-Vodafone customers (pay monthly and soeasy pay as you go plans).
When the number of the caller making the harassing calls belongs to:
• a Cyta customer (fixed telephony or Cytamobile-Vodafone pay monthly), the information is directly handed over to the police.
• a soeasy pay as you go customer with no recorded personal information in the Cyta
database, and refused to provide Cyta with his personal information then Cyta will
disconnect the service based on the Regulation 3 of the Telecommunication Services
Regulations and the Article 18 of the soeasy service provision Terms and Conditions.
• another network provider customer, then the phone number and name of the provider
are handed over to the police.
In no circumstance whatsoever are the details of the caller making the malicious calls given to the person that has submitted the complaint. A relevant procedure applies to situations involving malicious or harassing SMS messages.