A device is considered faulty if it exhibits inter alia, any of the following indications and provided that the damage is not due to the customer:
- It will not switch on or switches off permanently
- The display has a defect
- The buttons do not work
- The camera module is defective
- Calls cannot be received or made
- SMS sending is interrupted
- The microphone or speaker is defected
- It does not charge
It is noted that the device is confirmed to be faulty by an authorized manufacturer workshop.
The return of faulty goods must be made within six (6) months from the date of purchase and the unit must be returned in its original packaging with all the accessories (accessories, user guides, etc.), together with the original purchase receipt.
The faulty goods return policy only applies to the following product categories: mobile phones, cordless phones, tablets, laptops, VMB USB sticks and Wearables & Gadgets. For Apple products, it is required that the device is not registered and activated on the Apple platform.
Customers may return the faulty goods either at a Cytashop, or send it by courier to the Strovolos Cytashop, 14 Strovolos Avenue, Myrtiana Court, 2011 Strovolos after communication via email to firstname.lastname@example.org.
If it is determined that the product is defective, or does not match the description/features, or does not match the specifications of the advertisement, or does not have the quality and performance that usually products of this type have, then the client is entitled in the following order of priority:
(i) Repair of the product.
(ii) Replacement of the product.
(iii) Reduction in the price of the product.
(iv) Cancellation of the contract and a full refund.
If the device is covered by the faulty product return policy, the customer will not be charged delivery costs. In any other case the delivery costs burden the customer.