7.1 Goods are considered defective if they exhibit, inter alia, any of the following signs of damage and provided that the damage did not result due to the customer’s fault:
- It will not switch on or switches off permanently
- The display has a defect
- The buttons do not work
- The camera module is defective
- Calls cannot be received or made
- SMS sending is interrupted
- The microphone or speaker is defected
- It does not charge It is noted that the goods are confirmed as defective by an authorized manufacturer workshop.
7.2 The defective goods must be returned within one (1) year from the day of delivery and must be returned in their original packaging with all their accessories (accessories, user guides, etc.) accompanied by the original proof of purchase.
7.3 The defective return policy only applies to the following categories of goods: mobile phones, cordless phones, tablets, laptops, VMB USB sticks and Wearables & Gadgets. For Apple products, it is a prerequisite that the device is not registered and activated on the Apple platform.
7.4 Customers may return the defective goods either at a Cytashop, or send it by courier to the Acropolis Building (eShop), Ious 2, 2012 Strovolos, after communication via email to email@example.com.
7.5 If it is determined that the goods are defective, or the goods do not match the description/features, or do not match the specifications of the advertisement, or do not have the quality and performance that usually goods of this type have, then the customer is entitled in the following order of priority:
(i) Repair of the goods.
(ii) Replacement of the goods.
(iii) Reduction in the price of the goods.
(iv) Cancellation of the contract and a full refund.
7.6 The customer is not entitled to withdraw from the goods purchase agreement, if the lack of compliance is insignificant.
7.7 In case the goods are covered by the defective goods return policy, the customer will not be charged shipping costs. In any other case the shipping costs are borne by the customer.