CONNECTED home is Cyta’s new comprehensive smart home solutions service. It allows you to control, automate and monitor compatible smart devices through an app and/or a web portal. The service brings greater comfort and convenience to everyday life and, depending on the equipment selected, enables remote management and control as well as energy savings in your home.
- Greater comfort and convenience in everyday life through smart scenarios and automations
- Remote device management and control, wherever you are
- Device usage monitoring and energy savings
- Real-time notifications on the mobile device where the app is installed
- Built-in cloud video storage with instant access
- Option to add new smart devices and features in the future
To get the CONNECTED home service, you must already have an active Cyta Internet Fiber service (Internet Home, Internet Small Business or Internet Business).
Choose the devices you want to automate your home, select the equipment instalment plan that suits you, and proceed with your service order.
Selecting an instalment plan and the Hub Panel is mandatory when placing your initial order.
A specialised installation team will contact you to arrange the installation of CONNECTED home.
At this stage, you can place your order only at any Cyta store.
Yes. The equipment is available through 36 monthly instalments.
The following equipment instalment plans are available:
- CONNECTED home 360: Instalment value €360 / €10 per month
- CONNECTED home 540: Instalment value €540 / €15 per month
- CONNECTED home 720: Instalment value €720 / €20 per month
- CONNECTED home 900: Instalment value €900 / €25 per month
An additional CONNECTED home 180 plan is also available (instalment value €180 / €5 per month) for existing subscribers with an active CONNECTED home service. It can be used as an additional plan to purchase extra equipment.
The above prices include VAT.
The service costs €11,99 per month, including VAT.
The subscription includes access to the service and app, platform-based management, cloud storage and technical support. The purchase of equipment through an instalment plan is mandatory and is not included in the above subscription fee.
Installation costs €120 as a one-off charge. It may be offered free of charge during promotional periods.
During the initial phase, installation by a specialised Cyta technical partner is mandatory. At a later stage, self-installation through QR pairing and in-app instructions will be supported.
Yes. The equipment instalment plans have a 36-month commitment period.
If the CONNECTED home service is terminated before the end of the 36-month period, an early termination fee of €25 applies and all remaining instalments must be paid.
No. You cannot upgrade or downgrade between plans during the contract period.
Only the CONNECTED home 180 instalment plan (instalment value €180 / €5 per month) can be added for the purchase of extra equipment.
You can get extra equipment by using the additional CONNECTED home 180 instalment plan (instalment value €180 / €5 per month) and/or by purchasing equipment with a one-off payment.
Yes. Additional devices can be installed later, either through self-installation for supported devices or by arranging a chargeable technician visit.
For devices that support self-installation, you can add them through the app by following the instructions provided.
For devices that require technical installation, configuration or electrical work, a technician visit can be arranged at the applicable charge.
A technician visit is available at a charge of €50 per visit and covers:
- installation of additional equipment
- battery replacement
- removal of equipment
- installation of existing equipment at a new location
Additional equipment and batteries are not included in the visit fee and must be purchased separately by the customer.
Yes. The service can be transferred to a new address.
The customer is responsible for transporting the equipment. If the customer would like Cyta to transport the equipment, a charge of €50 applies. Installation at the new location is charged separately at €50 per technician visit.
Proper operation of the service at the new address depends on the availability of an active Cyta Fiber Internet service, network coverage, Wi-Fi connectivity, the electrical installation and whether the devices can be reinstalled.
The transfer of the CONNECTED home service requires the transfer (relocation) of the associated Internet service to the new address.
Yes. CONNECTED home is provided as an add-on service to Cyta Internet Fiber (Internet Home, Internet Business or Internet Small Business).
CONNECTED home has a built-in eSIM for backup connectivity, allowing essential functions to continue operating even if the Internet service is interrupted due to a fault. The CONNECTED home service cannot operate through the backup eSIM if the Cyta Internet Fiber service is disconnected and/or terminated.
Yes. Through the Connected by Cyta app, you can:
- Manage connected devices remotely
- Create automations
- Monitor the operation of connected devices
- Receive notifications
The service offers a range of devices, including:
- Indoor and outdoor cameras
- Video doorbell
- Smart lock
- Smart plug
- Motion and door sensors
- Water leak sensor
- Smart relay
The list of available devices will be updated as devices are added or removed.
Yes, CONNECTED home is compatible with smart assistants such as Siri. At present, the Alexa smart assistant is not supported in Europe.
Yes. Depending on the scenarios created, the system sends push notifications for:
- Motion detection
- Door opening
- Camera activation
- Othe important events, as configured
Yes. Built-in cloud storage is available for up to four cameras, allowing video from cameras and the video doorbell to be stored.
The app will be available on:
At this stage, a separate account is created to access the Connected by Cyta app.
For service support, customers can contact Cyta Customer Service on 132 for residential customers and 150 for business customers.
The technical team will inspect, repair and/or replace the device if necessary. Devices are covered by a two-year warranty.