Cyta’s Directory Enquiries service is only available on 11892. Any other numbers do not belong to Cyta.
Cyta’s old Directory Enquiries number (192) was withdrawn on 31 January 2006 after 45 years of service. Since 1 February 2006, the new number (11892) has been in use. The change of number took place following the liberalisation of the telephone directory enquiries market in Cyprus.
11892 Directory Enquiries is a product of the Cyta Call Centre. Its mission is to provide customer telephone numbers throughout Cyprus via call centre operators. On 11892 information is provided by telephone on the numbers of customers included in the Cyprus Directory Enquiries Database.
The vision of 11892 Directory Enquiries is for it to be the first choice for directory enquiries information and other related value-added services by providing customers with top quality service and fully satisfying their needs. We want our contacts with customers to be special for them, a unique experience in terms of speed and quality of service which exceeds their expectations.
11892 SERVICE MENU
The 11892 service menu described below enables you to select which facility you wish to use. In this respect, 11892 is an innovator in the market as it is the first to offer the possibility of better service in such a simple, practical, fast and inexpensive way.
CALLS FROM A MOBILE PHONE
When you call 11892 from a mobile phone, after the announcement of the number you have requested, you will hear the following menu:
CALLS FROM A FIXED TELEPHONE
When you call 11892 from a fixed telephone, after the announcement of the number you have requested, you will hear the following menu:
The option of pressing 0 is not available on this menu since it concerns text messages which are only possible via mobile phones.
OPTION 0 – TEXT MESSAGE (SMS)
If you wish to receive the number or numbers by text message, you must first press 0. When you have done this you will receive a text message with the number or numbers that you have requested. You can then select another facility from the menu. (If you first select another facility from the menu, you will exit the menu and the option to select a text message will no longer be available).
OPTIONS 1 TO 4
If you request between one and four numbers (the most allowed in a single call) for one or more customers, you will also hear on the menu the respective option for connecting with one of the numbers:
By pressing one of the options 1-4, you can connect to the respective number. If you have asked for more than one number, you can only connect to one of them.
If you have chosen to connect to a number and the line is engaged, the call returns to the menu and you can select your chosen option again.
If there is no reply from the number to which you have been connected, after 20 rings you will be returned automatically to the menu.
Call Completion or connection to a requested number is only available for geographic numbers (2ΧΧΧΧΧΧΧ) and mobile numbers (9ΧΧΧΧΧΧΧ) registered with the database whether they belong to Cyta or other telephone service providers.
Call Completion, in accordance with Cyta’s regulatory obligations, is not available for premium numbers (90ΧΧΧΧΧΧ), freephone numbers (800ΧΧΧΧΧ), universal or personal numbers (7ΧΧΧΧΧΧΧ), virtual networks (5ΧΧΧΧΧΧΧ) or any other 3-, 4- and 5-digit numbers.
If you ask for a number which falls into one of the above numbering categories, you will hear this message:
You will then be returned to the menu.
Option 5 to obtain another number lets you return to an operator on up to two more occasions to ask for other numbers.
Option 6 repeats the number that you have been given by the operator.
Option 9 connects you only once to an operator to enable you to report any problem that may have arisen, such as the system’s failure to announce the number or to connect you to a number as requested.
11892 Directory Enquiries is always happy to receive and respond to any question, comment, complaint or query that you may have.
You can contact us by:
If you wish to refer to a problem or to make a comment or complaint, you can contact us via the online form.
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