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My Cyta services
Email My Cyta is the new Cyta unified account that consolidates all Cyta services (manage your bill, manage your mobile or order services online).
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Cytamobile Services

What are Cytamobile Services?
“Cytamobile Services” refers to a set of online services that are available to all Cytamobile-Vodafone customers (pay monthly and soeasy). Access is through My Cyta and, among other things, it enables you to check your account and manage your plan and products.
What services are offered to me as a registered My Cyta user with a pay monthly plan?
As a pay monthly customer, you can find information about your chosen plan and products, see your bill and pay it online; if you have a MakeYourOwn plan, you can monitor your mobile phone use in terms of Talk Time, Text Messaging (SMS) and Mobile Internet, and amend your plan whenever your needs change; you can also manage your MyGroups and choose a personal benefit, activate settings and cybee alerts and send free Web SMS.
What services are offered to me as a registered My Cyta user with a soeasy plan?
As a soeasy customer, you can find information about your chosen plan and products, activate the soeasy plan that best suits your needs, top up your account 24 hours a day in a fast, easy and totally secure way, see which soeasy Rewards you haven’t yet used as well as the last five prizes you have won.
How can I obtain information about the plan and products that I have chosen?
When you log in to My Cyta and add your mobile phone, you can use Cytamobile Services to find out about your plan (pay monthly or soeasy) and your other products (e.g. Twin SIM, Mobile Internet, etc.)
How can I find out which MakeYourOwn plan to choose or which plan best suits my needs?
When you log in to My Cyta in the Cytamobile Services section, if you are a pay monthly customer, you can setup your own MakeYourOwn plan after viewing details of your monthly mobile phone use in terms of Talk Time and/or Text Messaging (SMS) and/or Mobile Internet during the past six months.
Can I change my MakeYourOwn plan online?
Of course. As a MakeYourOwn customer, you can log in to My Cyta and go to the Cytamobile Services where you can change your plan at any time. Changes to the Talk Time package are activated immediately and those to the Text Messaging (SMS) and Mobile Internet packages the next day. If you have any other Classic pay monthly plan or soseasy pay as you go connection and you wish to make a change to it, you can do so by calling 132 or visiting any Cytashop.
Can I obtain details of my mobile phone use at any time?
Through Cytamobile Services you can check movements in your account and your Mobile Internet use at any time, depending on your particular plan and package. Specifically, if you have a MakeYourOwn plan, you can check your current use in terms of Talk Time and/or Text Messaging (SMS) and/or Mobile Internet. If you have a Classic pay monthly plan with Mobile Internet, you can find out about how much use you have made of your Mobile Internet.
Can I check my bill online?
With Cytamobile Services you can see the totals of any unpaid bills as well as charges for the current month.
Can I settle my bill online?
Yes, you can pay the total of all issued bills online under Cytamobile Services > My Mobile by clicking below the amount due on the link “Pay Your Bill”. Payment is by credit card. In order to pay, you will need to enter details of the bill you wish to pay, which you will find on the printed bill that is sent to you.
Is there any additional charge for the online payment of bills?
No. The online settlement of bills is free.
Can I see how much I owe this month?
With Cytamobile Services you can see how much you owe for all the mobile phone calls made until the “Date of Last Call” that has been processed. Please note that there may be calls made before this date that have not yet been processed and are therefore not included (for example, international calls, international roaming charges). Also the amount does not include monthly/fixed subscription charges or VAT.
How can I find out how much is left in my soeasy account and its expiry date?
In Cytamobile Services, go to the My Mobile central page where you will see the remaining amount in your account and its expiry date.
Can I find information about the prizes I have won with soeasy Rewards?
Yes. If you are logged in to My Cyta through Cytamobile Services, you can see which soeasy Rewards you haven’t yet used as well as the last five prizes you have won and their expiry date.
How can I send a text message (SMS) from the website?
Once you are logged in to My Cyta through Cytamobile Services, select from the left-hand menu “Send Web SMS”. If you have more than one mobile phone associated with your account, you should first choose which number you wish to use to send the message.
Can I activate and deactivate services online?
Of course you can. Once you have added your mobile phone to My Cyta, you can use Cytamobile Services to manage services such as Anonymous Call Rejection, Data Limit Excess, Vodafone Passport, Missed Call Notification, Team service, etc.
How do I activate cybee subscriptions or see what I have activated?
When you have logged in to My Cyta through Cytamobile Services, go to the My Mobile central page and click on “Active Subscriptions” to see what has been activated. You can also activate more subscriptions by selecting the category that interests you.
How do I activate MyGroups or change my present MyGroup?
When you have logged in to My Cyta through Cytamobile Services, go to the My Mobile central page and click on “MyGroups”. You will be able to create your group or, if you already have one, invite others to join and/or change your personal benefit.
How do I activate Welcome Tones and see what songs are available?
Under the “Mobile” tab on the site’s horizontal menu select the link “Welcome Tones” below the “Alerts & More” heading to see all the available songs. If you are logged in to My Cyta, you can buy Welcome Tones and set a number of parameters (e.g. select the people who you wish to hear a specific song, choose the time you want it to play and various other options that are available on the website).
Can I top up my soeasy account or my prepaid VMB card online?
Yes, you can buy top-up codes from our website and then credit your soeasy or VMB card. To do so in Cytamobile Services choose “Top-Up soeasy” from the left-hand menu and then click on "Buy Top-Up Card". Alternatively, you can buy top-up codes from selected websites such us: www.bankofcyprus.com and www.jccsmart.com. Lastly in order to credit the codes to your soeasy or VMB card click on “Top-Up now”.
How do I top up my soeasy account or my prepaid VMB card through a pay monthly phone bill?
If you connect to My Cyta through a Classic or MakeΥourΟwn plan, you can top up your soeasy mobile phone account or your prepaid VMB 24 hours a day in a fast, easy and totally secure way by charging your subscriber account. In Cytamobile Services, select “Top-Up soeasy” from the left-hand menu and then click on “Top-Up now”.
How do I connect to my cybee e-mail?
On the Cyta homepage (www.cyta.com.cy) choose from the header of the page the link “Web Mail” or if you are logged in to My Cyta, select “more” under Cytanet Services. Next, to connect to cybee, enter your username (username@cybee.com.cy) and password.
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