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Mobile FAQs


What is the BlackBerry?

The BlackBerry ®, designed and marketed by BlackBerry Ltd, formerly Research in Motion Ltd (RIM), is a combination of a smartphone and software enabling easy access to a large range of data and communications services, including:

  • E-mail
  • Corporate Data
  • Instant Messaging
  • Internet and intranet access
  • MMS and SMS (text messaging)
  • Organiser
  • Phone
Why can’t I receive e-mails?

One or more of the following reasons may be preventing you from receiving e-mails on your BlackBerry:

•  Another programme (e.g. Microsoft® Outlook® or Microsoft® Entourage®) is deleting/removing the e-mails from the e-mail server before you receive them on your BlackBerry . To prevent this, you need to set the other application so that it leaves a copy of the e-mail on the server. For more information about how to do this, read the article here: KB12283.

•  There are many large e-mails in the inbox of the account that is linked to your phone. To resolve this problem, you should move the e-mails that are larger than 8MB (including attachments) from your inbox to a subfolder. If the e-mail account whose settings you have put on your device is IMAP (Internet Message Access Protocol), you should make sure that there are no e-mails bigger than 8MB (including attachments) in the sent items folder.

•  You have entered the wrong information for your e-mail account. In this case, you need to delete the account and create a new one with the correct information.

•  Your account has become invalid. This may be due to a change of password or a change of e-mail server information. In this case you need to update your account by taking the following steps:

  1. Connect to your BlackBerry Internet Service (BIS) e-mail account.
  2. Click on the icon that shows that your account is inactive.
  3. Enter your new information/username & password.
  4. Click on “Save” to save the changes.
  5. If these steps don't render your account valid, you need to delete it and create a new account with the correct information.

•  There has been a change to the e-mail messaging server of your e-mail account. For example, the server name has been changed from to If this happens, you need to make sure that your account provider has not changed something.

•  An e-mail message filter is preventing your BlackBerry from receiving the e-mail. Check that there is no such active filter on your account. If there is, you need to change or delete the filters that are causing the problem. Consult the BlackBerry® Internet Service User Guide for instructions

•  The e-mails in the account that is set on your device are being saved in a subfolder instead of the root folder of the e-mail server's inbox. If this is the case, check that your e-mails are being delivered to the correct folder in the server's inbox.

•  The option "wireless transceiver" in “Manage Connections” is deactivated. From your mobile phone menu, click on the “Manage Connections” icon and activate ‘ wireless transceiver' by selecting “Enable all connections”.

•  The status of your BlackBerry's mobile communications network does not allow the sending/receiving of e-mail. You can click on one of the links below to check if the status of the mobile communications network is equivalent to one of the network types below:

  1. If your BlackBerry operates with a Global System for Mobile communications® (GSM®), General Packet Radio Service (GPRS), or Enhanced Data Rates for Global Evolution (EDGE) network, see KB02334.
  2. If your BlackBerry operates with a Code Division Multiple Access (CDMA) network, see KB02335.
  3. If your BlackBerry operates with a Universal Mobile Telecommunications System (UMTS) network, see KB11787.

If the problem is linked to the status of the mobile communications network, you should call 132 or visit any store on the Cyta sales network and have your device checked.

•  The firewall on your BlackBerry is activated to block incoming e-mails by your BIS account. Barring may have been installed by the device or as part of your company's ΙΤ policy. Make sure that the firewall on your device allows e-mails from your BIS account to be delivered to your mobile phone by taking the following steps:

  1. In the menu, select Options > Security > Firewall.
  2. Make sure that under “ Block Incoming Messages”, the option “ Personal email” is not selected.
  3. If your connection is BES-activated and your company's IT department has installed company IT policy on your device, you need to contact it.
  4. If there is IT policy but the device is no longer BES-activated you need to remove it by following the instructions here: KB14202.

•  E-mails are forwarded to another account. In this case you need to deactivate forwarding so that the e-mails are received on your device.

•  Your BlackBerry smartphone database has been corrupted. To check this, click here: KB10396.

•  Your mailbox is full. In this case you need to free up space in your mailbox either by deleting e-mails or moving them to another folder.

What is BlackBerry ID?
BlackBerry ID®, also known as BlackBerry Identity, is a single username/password that gives you multiple access to various BlackBerry products, services and apps such as BlackBerry® Messenger, BBM™ Music and the BlackBerry® Protect™ App. Your BlackBerry® ID has the advantage of needing just one username and password for all these services/apps/products.
Why am I being asked to create a BlackBerry ID?

The BlackBerry ID must be created on a BlackBerry OS 7 device so that you can use BlackBerry services such as the BlackBerry Internet Service (BIS), BlackBerry Messenger and BlackBerry Music as well as BlackBerry Protect. For more information, click here: KB29610.

How can I find out if I have already created a BlackBerry ID?

If you are using a BlackBerry OS 7 or any BlackBerry product/service/application, you will already have created a BlackBerry ID. If you have forgotten your BlackBerry ID, you need to ask for it to be resent to you via the username/password process on the BlackBerry website by clicking here: KB26361.

Why can’t I integrate my corporate e-mail?

If you cannot integrate your corporate e-mail into your BlackBerry Internet Service, the most likely reason is that you have not been given the required access to this account beyond corporate e-mail. You can contact your corporate e-mail provider and ask for POP3 access to the e-mail account to be enabled. Once this is done, you will be able to integrate your corporate e-mail. For more information, click here: KB12717.

Why can’t I send or receive company e-mails?

In such a case, the most likely reason is that your organisation's firewall is activated or that the service books on your device have either been deleted or corrupted. Once you have made sure that the company's firewall is not the problem, you need to refresh your e-mail account settings by resending the service books. For more information on now to do this, click here: KB05010.

I have corporate e-mail. Do I need BIS or ΒΕS?
Your corporate e-mail works fine with both a BIS and a BES account. The difference is that a BIS connection does not have the same advantages as BES. With a BES connection you have wireless synchronisation not only of your e-mail but with your contacts, calendar and tasks. For more information about the types of BlackBerry connection, visit
How do I update my device’s software?
You can update your BlackBerry software from your computer, using BlackBerry Desktop Software which you will find on the website It is a good idea to download BlackBerry Desktop Software and the updating software for your device and to consult the installation guides that you will find on the above link as presentations.
How do I synchronise my device with my calendar?
Using the USB cable that came with your device, you can connect the phone to your computer and then ask it to synchronise your device with your calendar.
How can I use my BlackBerry to give me Internet access from my laptop?

If you wish, you can use your smartphone as a modem in the following ways:

  • With the software provided by Cytamobile - Vodafone which you can find at
  • Through your device's Bluetooth technology as explained here: KB12544.
  • With BlackBerry Desktop Software, having connected your device to the software you can click on the option “Internet for mobile devices” and in the new window select “Configure connection settings”. Then you need to set up your own profile as an Internet access point. Finally, click on “Connect” in the new window and you can use your smartphone for Internet access.
If I buy a BlackBerry smartphone, will I be able to access the Internet and check my e-mails?
In order to have Internet access and to see your e-mails on your BlackBerry you need one of your account’s BlackBerry solutions to be activated. For more information about BlackBerry solutions, click here:
What are the charges for BlackBerry messenger in Cyprus and abroad?
BlackBerry messenger is the instant messaging service which uses the Internet to receive and deliver messages and more among BlackBerry, Android and iPhone users. Since this takes place online, it falls into the category of data usage which depends on the size and frequency of the exchange of messages. The charge abroad depends on the country in which you are located and the network you are connected to.
How do I activate the BIS service?
The BlackBerry® Internet Service™ requires a connection with one of Cytamobile-Vodafone’s monthly plans (RED, MakeYourOwn or Classic) and a BlackBerry device.
How do I activate the BΕS service?

An essential requirement for the BlackBerry ® Enterprise Service is a corporate email server (Microsoft Exchange, IBM Lotus Domino or Novell Groupwise) and the installation of special software on the corporate network. Additionally, it requires a connection with one of Cytamobile-Vodafone's monthly tariff plans (RED, MakeYourOwn or Classic) and a BlackBerry device.

For more information, you can contact your Business Consultant.

What can BlackBerry from Cytamobile-Vodafone offer me?

With BlackBerry you can have the following:

Read, send and receive e-mail on the go.
Your e-mails are automatically forwarded to your BlackBerry.

Read and forward important attachments in the most popular text formats such as Microsoft Word, Excel, PowerPoint, WordPerfect, PDF, ASCII and image formats including JPEG, GIF, BMP, TIFF and PNG.

Surf the Internet, read the news, check share prices and download files while on the go.

Mobile phone and Vodafone live!
Use BlackBerry ® from Vodafone as a mobile phone too. BlackBerry ® from Vodafone also gives you access to Vodafone live! for the latest news, sport and endless entertainment…

Calendar, Tasks, Contacts
Remember important dates on your calendar, make a note of tasks that need carrying out, store addresses, telephone numbers and e-mail addresses.