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Telephony FAQs

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Business Telephony

Which Fixed Telephony service is best for my business?

If your business has 4 or more numbers and does not have a private branch exchange (PBX), or you wish to replace the one you have, the appropriate solution is Business Telephony.

With Business Telephony you have all the telephony facilities of a PBX without burdening the company with the cost of equipment, expensive maintenance contracts and much more:

  • Unlimited free intra-company calls
  • Online management of the service from anywhere you happen to be
  • Use of any device you choose – mobile or fixed

If your business has a single point of presence and 2-4 telephone numbers, we recommend Telephony Small Business.

Telephony Small Business functions as a small PBX on a budget, offering:

  • Free telephony facilities (call transfer,call pickup, voicemail, caller ID)
  • Free intra-company calls using 3-digit numbers and
  • The ability to show a single number for all outgoing calls from any number of your  business.

For companies wishing to keep their PBX, the best solution is Business Telephony for PBX(SIP).

Can I register mobile phones to my company’s fixed telephony service?
Yes, if you have Business Telephony or Business Telephony for PBX (SIP), you can register mobile phones to both of these services. To register mobiles, just select one of the intra-company call package options.
What are the intra-company call package options and what do they include?

When you register a mobile number with a:

RED pay monthly plan: You get unlimited free calls to other mobile and fixed phones registered with Business Telephony and/or Business Telephony for PBX.

Classic or Make your own plan: You can choice 90 or 200 minutes or unlimited talk time to other mobile and fixed phones registered with Business Telephony and/or Business Telephony for PBX

Package Monthly Talk Time Connection* Monthly Subscription
RED Unlimited €10.34 €2.00
Intra-company 90 90 €10.34 €4.65
Intra-company 200 200 €10.34 €9.21
Unlimited unlimited €10.34 €19.15

* Applies to up to 30 mobile numbers of the same package per order.

Can I register mobile phones that don’t belong to the company with Business Telephony and Business Telephony for PBX (SIP)?
Yes, you can register non-company mobiles to both services.
What are the charges for calls from fixed phones to mobiles registered with Business Telephony and Business Telephony for PBX (SIP)?

Calls between the company’s fixed phones that are registered with Business Telephony and Business Telephony for PBX (SIP) are free and unlimited.

Calls from the company’s fixed phone numbers that are registered with Business Telephony and Business Telephony for PBX to mobiles of the two services are charged as any fixed to mobile call. Get unlimited calls when you register to RED Unlimited Intra company calls plan. Otherwise, there is a 100 minutes per month package for calls to mobiles registered with Business Telephony. The connection charge for this package is €8.34 and the monthly subscription is €4.08.

Can I have unlimited free calls from my company’s fixed phones to the mobiles that are registered with Business Telephony and Business Telephony for PBX?

Yes, you can have unlimited free calls from fixed phones registered with Business Telephony και Business Telephony for PBX to mobiles registered with the same services  when you register to the RED Unlimited Intra company calls plan.

For the RED Unlimited Intra company calls plan you need:

  • to have at least one mobile with a RED plan registered with Business Telephony or Business Telephony for PBX.
  • Sign for the 24-month contract plan that provides unlimited free calls from the fixed to the mobile number registered with the services.
What happens if I terminate my RED plan before the end of the 24-month RED Unlimited Intra company calls contract?
If you terminate all of your RED plan contracts before the end of the 24 months, your business will no longer benefit from unlimited free calls from fixed phones to mobiles. No other charge is imposed.
Can I register branches of my business with less than four (4) fixed numbers, with Business Telephony?

Yes you can. The monthly subscription is €7.25 per number, including VAT. Please note that at least one of your business branches will be charges with the basic Business Telephony monthly fee of 28,99 (includes VAT).

Don’t forget that in order to register with Business Telephony, you need a broadband connection (Internet/DSL Access/Ethernet).

What does the Telephony OntheGo facility offer?
Telephony OntheGo lets you use your fixed phone number anywhere in Cyprus or abroad from your smartphone, PC and tablet. All calls from the Telephony OntheGo app are charged with Cyprus local call rates.
Which fixed telephony services can use the Telephony OntheGo facility?

Telephony OntheGo is provided to fixed telephone numbers registered with Business Telephony or Telephony Small Business or BBT Home (Telephony Plus).

The facility is not provided to customers using Business Telephony for PBX, analogue telephony or ISDN.

How can I download the Telephony OntheGo app?

For Android devices, from the Google Play Store

For iOS devices, from the App Store

For Windows PCs, from My Cyta.

For more information, see the installation guide for the Telephony OntheGo.

On how many devices can I activate the Telephony OntheGo app?
The Telephony OntheGo app can be activated on up to 3 devices simultaneously.
What should I do if I have activated the Telephony OntheGo app on 3 devices and I want to add another device?
You need to delete the app from one of your devices and add it to the new device. To do this, call 8000-4000 free of charge.
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