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Contract Details

• The contract summary provides the main elements of the service offer, as required by EU Law¹.
• It helps to make a comparison between service offers.
• It provides complete information about the services provided in other documents.

1. Installation Fee

The Broadband Telephony installation fee is free of charge if a Broadband connection already exists or €40 if a new Broadband connection needs to be installed.

The installation fee of Internet Home and Cytavision (with Set-Top-Box, STB) Services is €29 each which can either be paid once off or in 10 Monthly Installments. If both Services are ordered together then the connection fee for both services is €48. For the Internet Home Service there is also the option of Self Installation which is charged at  €19 instead of €29 and is available for services with speeds up to 50Mbps.

No installation fee applies for Cytavision with a smart TV Application.

2. Termination

Upon termination of Internet Home and Cytavision (with STB) services the equipment provided by Cyta for the operation of the services must be returned to Cyta.  If the equipment is not returned there will be a charge of €35,70 for Internet Home Services and €95,20 per STB for Cytavision.

3. Features for end-users with disabilities

People with special needs:
Free Broadband Telephony Monthly Subscription + 100 Minutes to local Providers.
61% on Internet Home Monthly Subscription.

Low income customers:
50% discount on Broadband Telephony Monthly Subscription.

4. Other Relevant Information’s

Cyta shall notify the Subscriber at least one (1) month before the date of application of new fees/rates and for its right to terminate in accordance with Term 13.5 of the General Agreement for the Provision of Electronic Communications.

Internet Home Service

a. Package features:

• Internet Home services include enhanced protection against online threats with the SafeWeb service.
• Free modem with Wi-Fi and router functionalities.
• One free e-mail address.
• Free provision of antivirus and antispam email protection.
• Free provision of Safe Internet for protecting children from undesirable and harmful internet content.
• Free Technical Service and Customer Support via 132.

b. The 2nd Internet Home discount is offered on the connection with the lowest price. The 2nd Internet Home provides only internet connectivity and the Complimentary facility Safe Internet for Home.

c. Other discounts:

• Professional groups that number more than 15 persons: 5% discount on the Monthly Subscription.
• Large families: 15% discount on the Monthly Subscription.
• Internet Youth & 2Play Youth: Special rates apply for customers from 18 to 27 years of age.
  More information: www.cyta.com.cy/internet-2play-youth/en

Cytavision Service

Cytavision is Cyta’s subscription TV which is provided via three basic packages.
Value Pack: Thematic content from all genres like free-to-air Cypriot Channels, News Channels, Documentaries, Kids και General Interest Channels etc.
Variety Pack: Enriched thematic content from all genres like free-to-air Cypriot Channels, News Channels, Documentaries, Kids και General Interest Channels including Novacinema, Movies Best HD, Village Cinema HD, NovaSports, FOX, FOX Life, Eurosport 1&2 channels etc.
Cyprus Football Basic Pack: Includes Cyprus Football via the Cytavision Sports HD 1-2, Cablenet Sports HD 1-2, Primetel Sports HD channels and also includes free-to-air Cypriot channels.
A list of channels can be found at www.cyta.com.cy/tv-channel-numbering.
The additional sports packages are added to the basic Cytavision packages:
Cyprus Football: Includes Cyprus Football via the Cytavision Sports HD 1-2, Cablenet Sports HD 1-2 and Primetel Sports HD channels.
International Football: Includes International Football events and other sports via the Cytavision Sports HD 3-7, Cablenet Sports HD 2, Primetel Sports HD 2-3 and NBA TV channels.

More Info: www.cyta.com.cy/telephony-internet and www.cyta.com.cy/tv.

All quoted prices include VAT.