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ANNUAL REPORT 2008

 
 
   
| Chairman's Speech | Message from the CEO | Board and Management
| Corporate Governance | Corporate Social Responsibility | Management
| Products and Customer Service | Subsidiaries Companies | Network
| Financial Report | Auditor's Report & Financial Statements | Offices and cytashops
 
   
 

 

 

Corporate Governance at Cyta

Proper corporate governance demands responsibility in an organisation’s actions. Responsibility to its shareholders, personnel, associates and customers, and to society.

In 2008, through our rebranding project, we reminded our customers that, with the modern services that we provide, we help them to "get closer" to friends and family and enable them to "touch the world" while reassuring them that we do everything responsibly. Year by year we place greater emphasis on the security of data and IT systems since these play an increasingly important role in our modern way of life.

Board
The Board is appointed by the Government which, in accordance with the relevant law, is the sole shareholder. It is made up of nine non-executive Members, of whom one is the Chairman and another Vice-Chairman. It is responsible for the Organisation’s smooth running and long-term development, as well as for assessing and monitoring the Organisation’s activities. It approves all decisions regarding corporate policy and strategy concerning financial, technological and social issues.

Among the Board’s responsibilities is the appointment of the Chief Executive Officer. In October 2008, it appointed Mr. Photis Savvides to the post.

For better control and monitoring, the Board has set up various committees, one of which is the Audit Committee to which the Internal Audit Department (IAD) reports. The full Board comes together two to three times a month, while its various committees meet as and when required. It has unrestricted access to all information and to all members of Cyta’s staff and, at the same time, it may use independent advisory services, including those of the Legal Advisor.

The Board members’ remuneration is determined by the Council of Ministers, while relations between the Board and the shareholders (Government) are determined by the relevant provisions of the law.

Audit Committee
The Audit Committee, formed in 2004, operates in accordance with the Code of Corporate Governance and is comprised exclusively of Members of Cyta’s Board.

During 2008, the Committee held four meetings. In accordance with its mandate, the Committee reviewed, inter alia, the Organisation’s Financial Statements for 2007 together with the underlying accounting principles, as well as the 2007 Budgetary Control. In the course of the year, the Committee also reviewed the interim Financial Statements and rolling Budgets and Forecasts that are prepared periodically.

The Committee reviewed and discussed the Audit Programme for 2008, which was prepared on the basis of the results of a risk assessment carried out for the Organisation. Also, in the framework of assessing the effectiveness of Cyta’s Systems of Internal Controls, the Committee reviewed and assessed work carried out by the IAD during 2008 and oversaw the progress made in the implementation of the recommendations made.

Risk Assessment and Risk Management
Every year we identify, assess and manage the risks threatening the Organisation, including those to technology and IT systems. The method we follow includes the holding of workshops, under the IAD, with the participation of representatives of all the Organisation’s main business units. The workshops confirm the aims of the main business units, activities and major projects. Subsequently the risks threatening their achievement are identified, taking into account the existing Systems of Internal Controls (SIC). All risks are assessed for their possible impact on the Organisation (financial, operational, corporate image) and the probability of them occurring. The results, with the corporate risks prioritised, are submitted to Senior Management and the Board. Also, based on the risk assessment, the IAD’s Annual Audit Programme is prepared for approval by Senior Management and the Board.

In addition to the above, in 2008 we held specialised workshops on information security risk management, with the parallel aim of obtaining ISO27001/2 Quality Certification. In the specific case we identified all the information resources related to our basic products/processes and assessed the corresponding risks to their confidentiality, integrity and availability.

Internal Audit Department
The Internal Audit is an integral part of our Organisation’s chain of added value, through the provision of independent advice to the Management and Board regarding the adequacy and effectiveness of the Systems of Internal Controls (SIC), risk management, compliance with laws and regulations, and the Organisation’s governance. The assessment of the SIC is carried out using the COSO methodology, which is the most widely accepted best practice internationally. To assess the SIC concerning information systems, the COBIT methodology is followed. In general terms, monitoring work carried out in 2008 showed the standard of the SIC at Cyta to be quite satisfactory.

It is worth noting that, during the year under review, we dealt extensively with a very innovative sector, that of Information Technology Governance. Using internationally recognised consultants and in close cooperation with Management and the Board, we identified areas where there is room for improvement so that our objectives and actions related to technology and IT issues are properly aligned with our business and strategic aims.

Every year we hold Control Risk Self Assessment (CRSA) workshops for all our main business units, activities and projects. In 2008 we held separate information security risk management workshops, showing in practical terms the significance that we attach to this issue. Also, during the same year we increased the percentage of audit coverage of issues pertaining to information systems and their corresponding management.

To strengthen our role and our effectiveness, the Organisation’s Management and Board show unstinting support to facilitate the audit process. Specifically, direct access is provided to Senior Executive Management and the Board’s Audit Committee, as well as to Cyta information and personnel. In addition, training opportunities have resulted in a large percentage of our Organisation’s internal auditors obtaining professional qualifications as Certified Internal Auditors, Certified Information Systems Auditors and Certified Control Self Assessors.

 
 
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