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MILESTONES 2005
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Emphasis on Corporate
Governance issues
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Completion of the CYTA
Brand Mapping project
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Significant reductions
to Fixed Telephony call charges to fixed and mobile telephones
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Introduction of five
National Telephony Charge Packages
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Commercial
introduction of the Vodafone live! service
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Commercial
introduction of the Teleconferencing Service
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Establishment and
commercial operation of the subsidiary company Actel Ltd in Hungary
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Official launch of
CYTA UK Ltd operations in the United Kingdom
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Commercial operation
of the e-commerce portal www.eplaza.com.cy of the subsidiary company Emporion
Plaza Ltd
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Start of
implementation of strategy for the development of a New Generation Network to
transform CYTA into a TIMES provider
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Expansion of the ATM
network’s capacity to support the 3G mobile telephony network
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Installation of ADSL
equipment in rural areas for the provision of broadband services
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Hosting of road safety
seminars for Secondary School students and National Guard conscripts
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Creation and operation
of two new CYTA Parks
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CYTA a Major Sponsor
of the photographic exhibition "Earth from Above"
by Yann Arthus-Bertrand
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Ceremony honouring
Mikis Theodorakis at CYTA Head Offices on the occasion of the issue of
telecards to mark his 80th birthday
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CYTA a Major Sponsor
of football
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Hosting of seminars in
all towns on "Electromagnetic Fields: Myths and
Reality"
Financial Results
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Revenue from services:
£231m.
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Surplus from services:
£18m.
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Surplus before
interest, taxes, depreciation and amortizations (EBITDA): £72m.
STATISTICS
Quality of Service
| |
Jan-Mar
2006 |
2005 |
2004 |
| Installation of Direct Exchange Lines
(DELs) until the end of the calendar day following order placement |
59,12% |
59,60% |
68,35% |
| Installation of Direct Exchange Lines
(DELs) within seven calendar days |
90,24% |
90,89% |
91,27 |
Total number of faults per 1.000 DELs
(Including faults within customer's premises) |
303,0 |
265 |
277,4 |
Fault repairs (in
calendar days)
within the same day
within one day
within two days |
42,96%
86,59%
92,54% |
43,06%
84,42%
92,98% |
47,00%
86,90%
94,18% |
Calls answered in less
than 20"
132 General Call Centre
192 Directory Information Services
8000 8080 CYTANET Call Centre |
75,78%
93,60%
38,33% |
61,93%
88,76%
58,86% |
56,95%
90,02%
64,61% |
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