CUSTOMER SERVICE: OUR COMMITMENT

To provide customers with the best possible service relevant to their lifestyle and needs, we adapt our processes and make use of the latest systems and methods. Through regular, specialized market surveys, we listen to our customers and identify their needs and expectations, our main objective being to constantly enhance the quality and personalized nature of the service we provide. Furthermore, we commit ourselves by contract to quality in the provision of basic services and to after-sales support.

In our stores, our friendly and well-trained staff guide customers in making choices that best suit their needs. We are constantly upgrading our cytashops so as to provide total solutions in a contemporary, well-designed, comfortable and pleasant space. At the same time we are focusing on increasing the commerciability of the cytashop chain through the promotion of telecommunications products in customized areas of the stores, enabling customers to examine our products and to choose at leisure whatever suits them best.

Our Corporate Customer Sales Network continues to provide an enhanced personal service to special and corporate customers as well as to small to medium sized companies. Our business customers receive advice and service on issues that concern them through our telecommunications consultants. The vision of the Sales Network continues to be that of building, strengthening and maintaining mutually beneficial long-term relationships with our customers.

In addition to channels of personal contact with Cyta, we also offer customers high quality assistance via our Call Centres. We have now unified all our service numbers in a single islandwide customer service number (132). Our specialized staff can assist with information, orders, technical support and faults reporting. State-of-the-art systems such as IVR (Interactive Voice Response) enable customers to contact the department they require.

For those who prefer online technology, we also provide service on a 24-hour basis via our Internet Portal (www.cyta.com.cy). The Portal provides quick and easy access to information about Cyta’s products and services as well as enabling online ordering (of selected products) and the purchasing of telephones and accessories.

Aware of our customers’ need to obtain products and services from a greater number of points of sale/stores, in addition to our own service channels we are continuously upgrading and expanding our Network of Associates, which currently offers a wide range of consumer and business products.

For the installation of services ordered via Cyta’s various customer service channels, our experienced expert technical personnel visit customer premises in order to provide the necessary equipment and any assistance customers may require to familiarize themselves with how a particular service operates.
 
Should any customer feel that the quality of service and/or the assistance that we have provided is unsatisfactory, their comments are of great value to us, enabling us to improve our activities. We wish to raise the level of our customers’ satisfaction and confidence in us and, for this reason, we encourage them not to hesitate to submit any complaint they may have and we promise to respond with the best solution as quickly as possible, either in writing or in person, according to each case.